Hamer Toyota - Service Center

The Worst Service Department. Do not buy from this company. My appointment was at 11am and now it's 3:30. After calling numerous times and being placed on hold for 6 to 10 minutes Do not buy from this company. My appointment was at 11am and now it's 3:30. After calling numerous times and being placed on hold for 6 to 10 minutes my call goes to a random persons voicemail. I FINALLY spoke with Hector at 2:30 and he told me it would be done in 20 minutes. At 3:20pm called AGAIN spoke with Joe Perez addressed my concerns in how can a simple oil change take over 4 hours when I had an appointment at 11am. His response was it's always like this for years and everyone waits. I requested to speak the Manager and once AGAIN placed on hold for over 10 minutes. I never spoke to the manager to address my unsatisfied service and why is there over booking so the customers have to wait. I'm Still waiting as I'm writing my dissatisfaction on here..... I NEED to go back to work in Pasadena 😡 More

Thinking to Chang the dealer. Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the way they supposed to be. It would continue sliding as if won’t stop. I thought well since had it replaced at the dealer, I should trust the work they’ve done, because they would know what they are doing. If it was done by a random mechanic, I’d be more concerned. Initially I thought maybe the pads are new and they need to be broken in. But as the time went by, it started becoming more and more obvious that something is not right. When I touched the discs, all of them were extremely hot, although the distance I drove 7 miles by night and when the weather was cold. It’s not like we are just drivers and we don’t know anything about the cars, and we never felt the normal operation of the brakes and how the discs should feel at the touch. Some warmth, but not burning hot. I figured either the pads are not releasing from the suppression due to the bad springs, or the air was not released in the brake lines that’s why the brake pads are constantly holding the disc tight and the friction is causing the braking/stopping the car less effective. On the same day, they broke the under hood hydraulic supporters, that I had to go back to the Hamer to check it. While the mechanic said it was working when he was working on the car, the shop manager told me the warranty covers up to 5 years. If it was working before taking it in for brake service and was confirmed by the mechanic, then they had to replace it for free. The 5 years warranty doesn’t guarantee that the part must break down after the 5 years warranty up. Nevertheless they were supposed replace it no questions asked. Then the two noticeable deep scratches on the driver’s door of my Tundra. They gave me a matching paint pen. I painted but is evidently visible because the scratches are deep. I switched to these guys from frontier toyota, because they charged me for topping off the liquids, but they didn’t level up the radiator liquid. After I’ve gave them a poor performance rating, the service advisor had the audacity to called me and ask me why I gave them a poor performance rating. When I took a picture and emailed him to show that the level of the radiator liquid was below the minimum level, he told me that I should have went back to have them to fill it up. It seems as if they don’t think that by not being keen to their work for which the customer pays and going back to redo it is not that simple. Some people might be driving a distance to get to the dealer and yet pressed with the time as well as other matters. That kind of attitude itself is very disrespectful and subsequently shows their nature careless characters. I’m very upset with these guys. The gentler and politer I am the more disrespectful they are towards me. But if I was rude and crude, then they’d complain about my behavior. So there’s no one specific way of pertaining to the matter. What’s shattering, they all are advising you, that you will be receiving a survey in the mail and how important is for them to give them a high rating. But never mind that the customer in really is not happy. I would sustain any poor service on the car as long as it doesn’t concern a safety issue. But for the lack of diligence and safety precautions I won’t forgive them. I could get into an accident and be liable for my own safety and the safety of the others. The dealers should minimally take this measures very seriously. In the past I had to return to Hamer dealer several times just to correct their work. That’s very inconvenient. Obviously the management are not uptight within their responsibilities and functions. That’s all because of loose management. Toyota should undertake a strict service control over their services. More