Hallmark Hyundai - Service Center

Service is GREAT! I want to let everyone know the service department at Hallmark Hyundai is top notch! They went above and beyond what I needed in a timely manner. Th I want to let everyone know the service department at Hallmark Hyundai is top notch! They went above and beyond what I needed in a timely manner. They definitely put their customers first!! I want to send a special review for Jimmy, who accommodated my car and got me back on the road! More

xxxxxx scatology Recalled vehicle repair and the dealer didn't repair the damage done by recalled cool springs on 2003 Sante Fe which damaged other items not just coil Recalled vehicle repair and the dealer didn't repair the damage done by recalled cool springs on 2003 Sante Fe which damaged other items not just coil spring and tire. Again a disabled veteran gets screws by Hyundai of Hendersonville TN. Oh by the way the GM doesn't call back and appear clueless in how to handle customer satisfaction. Now costly lawsuit follows More

HORRIBLE SERVICE!!!! On 7/28/16 I took my 2011 Sonata in for an oil change and 3 recalls. I got my car back and the trunk & gas lid release would not function. Many phone On 7/28/16 I took my 2011 Sonata in for an oil change and 3 recalls. I got my car back and the trunk & gas lid release would not function. Many phone calls later & sarcastic remarks from service they agreed they had made a mistake and “waived” the cost to repair it. Then I got my car back and I could barely turn the steering wheel. More attitude from service but they said my tire was extremely low & I must have a nail in it It was not low when I took it in and should not have gone flat in the hour they had my car. Discount Tire agreed no nail. However, now the steering was extremely loose. After many sarcastic & rude conversations with Andrew he was able to get it covered under a Hyundai recall. Then finally, my car pulled really bad once I got it back. Andrew was not a pleasant person to deal with. I know my car is 2011 & not mint condition but no way would I have not mentioned these issues to them when I took my car in for service – if the issues existed at that time. It was the most horrible experience I have ever had in dealing with any type of business. I received a recall notice and needed an oil change so on 4/19/17 I called & Andrew Stefanescu informed me that Hallmark Hyundai would no longer service my vehicle. I purchased my car there & they have serviced my car for 7 years. Could only say nice things until I had to deal with Andrew Stefanescu. I will be reporting them to Hyundai in regards to the safety recall being declined. More

Flat tire Dodge Ram Blew a tire on Vietnam Vets. Pulled into dealer the Hallmark Hyundai dealer, they changed my tire at no charge. Above and beyond, that's customer serv Blew a tire on Vietnam Vets. Pulled into dealer the Hallmark Hyundai dealer, they changed my tire at no charge. Above and beyond, that's customer service. I don't own a Hyundai but if they treat every customer like that, they maye certainly earn my business one day. Thank you for all your help. :) More

Great service The whole dealership was great. The crew was great and they make my experience enjoyable and speedy. They offer snack and beverages while I waited . J The whole dealership was great. The crew was great and they make my experience enjoyable and speedy. They offer snack and beverages while I waited . Julie Wood was great and made my service experience great she explain everything to me and let me know my options. More

Awesome place!!! Awesome place to purchase from and to have service done!!! The service department is top notch. They do excellent work. You don't sit around a dealers Awesome place to purchase from and to have service done!!! The service department is top notch. They do excellent work. You don't sit around a dealership all day, they get you in and out of there quickly. More

Great customer service! Julie and the Hyundai team are always fast, friendly and helpful. They have the best customer service. I always look forward to visiting with them. If Julie and the Hyundai team are always fast, friendly and helpful. They have the best customer service. I always look forward to visiting with them. If your vehicle needs service this is the place to go! More

Great service Julie was fantastic! She kept saying 4 in a funny voice and it kept things relaxed, and she was super excited about Tuesday. My oil change was an exci Julie was fantastic! She kept saying 4 in a funny voice and it kept things relaxed, and she was super excited about Tuesday. My oil change was an exciting experience More

Fun time I had a blast when visiting hallmark hyundais service department. The girls always offer me something to drink and make sure my car is vaccumed. Great I had a blast when visiting hallmark hyundais service department. The girls always offer me something to drink and make sure my car is vaccumed. Great attitudes all around. Bubba seems to be very knowledgable about everything, keeps me at ease while he works on my car More

Recall service/Outstanding customer service In March 2015, I took my '08 Sonata to Hallmark Hyundai in Hendersonville for some recall service. I met Sasha in the service dept. who was extremely In March 2015, I took my '08 Sonata to Hallmark Hyundai in Hendersonville for some recall service. I met Sasha in the service dept. who was extremely nice, upbeat, and accommodating. After researching the recalls for my vehicle, and communicating with the folks who actually work on the vehicles, she advised that they would possibly have to keep my vehicle for several days. Sasha then provided a brand new Elantra for my use while the recall work was being performed. Every interaction that I had with Sasha, and subsequently Julie (when I ultimately picked up my Sonata). was very positive. They could not have treated me any better, acting as though I had just purchased their highest priced vehicle, instead of walking out the door without dropping a dime due to all the work being related to recalls. Then, when I stopped by the dealership this morning to verbally express my appreciation to the Manager (John Ferguson), every employee I passed inside said hello and gave me the impression they were happy to see me. John wasn't in, but I will stop by again next week to personally advise him of my experience. It remains to be seen if the service work was performed correctly, but there was no question that the ladies providing the customer service for the Service Dept. were outstanding ambassadors for the dealership. Thank you for the pleasant experience. More