Hallmark Hyundai - Service Center

Before you buy any car from this Hallmark Hyundai, READ THE SERVICE REVIEWS! They’re great at selling cars but aweful when it comes to servicing what they sell. 2 months for an oil change appt and 2 month THE SERVICE REVIEWS! They’re great at selling cars but aweful when it comes to servicing what they sell. 2 months for an oil change appt and 2 months for a malfunction light which can mean a minor or a major issue. Most of my neighbors have bad experience with the service dept at this dealership and they’re all willing to drive several miles to go to Cool Springs Hyundai in Franklin or Jim Johnson Hyundai in Bowling Green. It took 2 days for them to do an oil change and tire rotation on a neighbor’s Palisade then she still waited another hour and a half when she got there at the time they told her it’ll be ready. I wish I knew about their experiences before I purchased my car at Hallmark Hyundai or I would’ve bought a different vehicle from a dealership with good service reviews. I guess they don’t care as long as they already sold you the car. I will NEVER recommend buying a car from Hallmark Hyundai! More

If I could rank less than 1, I completely would! This service department is worse than worse. I have purchased a 19 Santa Fe directly from this dealer and have had exactly one service that was even accep service department is worse than worse. I have purchased a 19 Santa Fe directly from this dealer and have had exactly one service that was even acceptable in 3 years. They are CONSTANTLY updating the phone lines, and when they are working, they can't answer them. The latest stunt was having an oil change scheduled a week ago and mistakenly doing a "drop off" meaning after 5 hours and 3 phone calls, it's the "2nd in line to be done". NEVER buy from them, and more importantly never use the service department! More

I get that when businesses are booming the customer suffers and business must be booming because it takes six weeks just to get an appointment for any kind of service to your Hyundai. All I needed wa suffers and business must be booming because it takes six weeks just to get an appointment for any kind of service to your Hyundai. All I needed was for then to reprogram my FOB key so when I arrived for my much anticipated appointment, my first surprise was that to reprogram the FOB key wouldbe $128.90. The second surprise was that it would take two and a half hours?? This is either the most inefficient Hyundai dealer on the planet or................? I cancelled the service and would NEVER go back to this business for any reason. They were not even nice about it! More

Good dealership We bought two cars from them, one week apart and have been very satisfied. We get both of them serviced at the dealership. All of the employees are ve We bought two cars from them, one week apart and have been very satisfied. We get both of them serviced at the dealership. All of the employees are very friendly and I feel they are taking very good care of the cars. I highly recommend them. More

Oil change They were very nice and helpful answering any questions i had. They were very fast at getting the car ready. They left the car clean and the seat and They were very nice and helpful answering any questions i had. They were very fast at getting the car ready. They left the car clean and the seat and mirrors where i had them. More

Service EXCELLANT service, friendly personnel , surprised it was quickly done, an updated on recalls, clean facilities, they are checking on you for snacks,d EXCELLANT service, friendly personnel , surprised it was quickly done, an updated on recalls, clean facilities, they are checking on you for snacks,drinks etc. will have service done here also, this is not the first time I have this experienced at this dealership! More

Fabulous experience.. great experience The service I received was exceptional. My service agent was Arkja and her customer service is top notch. She identified the problem with my vehicle a The service I received was exceptional. My service agent was Arkja and her customer service is top notch. She identified the problem with my vehicle and explained the process. After having my car told she remembered me and identified my voice when in person from my first phone call interaction. I was updated on the progress. I was very confident with my car being repaired based on the service I received. Returning the rental and picking up my car was a delight as well- the service manager was great too. Your organization is such a delight even when dealing with a stressful situation... i.e my engine shutting down completely and four other recalls . Keep up the great work More

Always a smiling face to greet you. Hallmark Hyundai always makes every effort to make their customers comfortable. I was greeted with a smile and kept apprised of my vehicle’s progress Hallmark Hyundai always makes every effort to make their customers comfortable. I was greeted with a smile and kept apprised of my vehicle’s progress while I sipped Coca-Cola and ate snacks provided at no cost. I recommend this dealership for sure. More

2015 Hyundai Genesis Awesome dealership starts when you walk in the door an greetted by Helen. She should be a trainer for CS. Nick Taylor service manger does whatever it Awesome dealership starts when you walk in the door an greetted by Helen. She should be a trainer for CS. Nick Taylor service manger does whatever it takes to make it right. Got hyundai to cover a repair that another dealership said no way. I drive 45 to Hallmark vs a 15 min drive to one that is closer. Hyundai thanks for going the extra mile to fix my issue. Victor sales manager gave me a loaner no hesitation other dealership said have to check with hyundai. Thanks Victor. I have been a loyal customer to Hyundai and Kia all the way back to the Hyundai excel hatchback. You have come a long way. I am now retired so luxury items will take a lot of decisions to make another purchase but it WILL come from Hallmark. Thanks again Hallmark team. Other dealership step up or get out of the way More

Wonderful Sales Hallmark Hyundai sales team is kind and patient. They worked with us under tight circumstances and did everything they could to make us feel valued as Hallmark Hyundai sales team is kind and patient. They worked with us under tight circumstances and did everything they could to make us feel valued as customers. Hallmark Hyundai Service Department went above and beyond to make sure every detail is of a found issue was addressed. More