Halleen Kia - Service Center

Roadside assistance Called Halleen Kia for roadside assistance at about 10am on a weekday and was successfully transferred to Roadside Assistance. I was surprised to get Called Halleen Kia for roadside assistance at about 10am on a weekday and was successfully transferred to Roadside Assistance. I was surprised to get a message that all lines were busy, so I had to leave a message. After waiting an hour and 10 minutes for Roadside Assistance to call me back, I called Halleen back. They stayed on the line while they successfully connected me to Roadside Assistance. After a brief conversation with the Roadside Assistance rep, my confidence that they would help me in timely manner was so low that I decided to end the call and find someone else to help me. The staff at Halleen has always been helpful, but my experience with the Roadside Assistance program was very poor. More

Great!!! Aaron Hauser and Don Bazzo were very patient with me and helpful. Steve answered all my questions regarding financing and leasing. Came for an oil ch Aaron Hauser and Don Bazzo were very patient with me and helpful. Steve answered all my questions regarding financing and leasing. Came for an oil change and left with a new vehicle. Thanks guys. More

forgot to tell me my car was ready Took my car in for a recall. The owner was kind enough to find an avail. spot for me when I expressed my concerns about not being able to get servic Took my car in for a recall. The owner was kind enough to find an avail. spot for me when I expressed my concerns about not being able to get service appt. for a couple weeks. So far so good. I thank him for responding. I arrived at my appointment time, gave my reason (recall), gave the service guy my keys, he said about an hour and I will come get you when it is ready. I watched a kia driven out of the garage about 45 min. or so later and parked in the lot. I thought it was mine so I got up thinking they were coming to tell me. No one did so I assumed it was someone elses car (there are quite of few souls on the streets these days) I sat down, 50 min later I went to find out why it was almost 2 hrs. I was told it was just finished and turned in When I asked where my car was they pointed it out - same car I had been looking at for almost an hour. Not only did they forget to tell me they LIED. The receipt was stamped with the finish time so I know they lied. When I questioned the manager he got the other guy and he said, "sorry I got busy and forgot" Horrible customer service More

Beyond our expectations!! My daughter recently had her house robbed and they stole her car keys and came back the next day to steal her brand new Kia, her first car she ever bo My daughter recently had her house robbed and they stole her car keys and came back the next day to steal her brand new Kia, her first car she ever bought on her own from Halleen Kia. She was heartsick. After a few days they found her brand new car and it was TRASHED and it looked as though the 15 year old that stole the car hit a wall with the bumper and did some joy riding around eating and drinking all over the floor and seats. It sat in the Police Parking lot for a week with all four windows down so that the local raccoons could make a nice house for themselves, the car was ruined. A quick call to Sandy from Halleen Kia, she had my daughter in a rental car the same day, had her car worked on and detailed. My daughter called me today sobbing that she picked her car up and it was better than brand new! Every detail was covered on her car. We cant thank you enough John in the service department and Sandy for making this happen. My hands are tied living in FL. So happy you took such good care of my daughter. I would recommend you to anyone I talk to. You helped soften the blow of this horrible experience and total violation of privacy on my baby and allowed me to breathe knowing you were taking such good care of her! Amy More

Don't go for an estimate Brought the car in for exhaust system estimate. At the time of dropping the car off I was told the car would need a diagnostic check and that the cost Brought the car in for exhaust system estimate. At the time of dropping the car off I was told the car would need a diagnostic check and that the cost of the test would be deducted if repairs were made. After the car was diagnosed, the repairs were stated to be "very expensive" and refered to a muffler shop. No formal estimate was provided, yet they still provided a bill for diagnosing a mechanical issue. I feel this was unnecessary to diagnose a problem and the service rep should have referred me to a muffler shop if no work was intended to be completed. When I dropped the car off, it would have been a better outcome if I was just referred to a muffler shop. I am very disappointed with this service center and will never step foot into their facility again. I guess the price of losing a customer is $53 and change... More

Disappointing first service visit Today I went to this dealership for my first oil change on the 2014 Kia Sorento I purchased from them earlier this year. Appointment started off well Today I went to this dealership for my first oil change on the 2014 Kia Sorento I purchased from them earlier this year. Appointment started off well when I checked in vehicle for service with Becki. Wait was reasonable, but things turned sour after Becki told me my car was ready. First Becki tells me that I need to use Kia oil filters in my car for every oil change in the future or it could cause problems with the check engine light coming on. My Kia salesman never pointed out this fact when he was selling me the car. Then Becki told me that my car was being run through the car wash as I had requested and my keys would be brought to me by the person doing this. After waiting several minutes, I happened to look in the parking lot and I saw my car sitting there. I went back and found Becki and asked what we going on. She had no idea and went to find the person handling the car wash. This gentleman told Becki that he had already given me my keys (which he had not). Becki went to the cashier to see if she had my keys. Cashier said she didn't have them. In short, these 3 people stood in front of me and several others in the service waiting room, arguing over where my keys were and who should have done what. Finally, the cashier found my keys at her desk, and even then, these 3 people continued to debate what happened, without giving me my keys. Finally I demanded my keys and left the service department. No one ever apologized to me for the confusion. In my opinion, Becki did not follow through on this service appointment as she had no idea where my car keys were for a period of time or made any effort to ensure that I got my car back and got on my way in a timely manner. Additionally, I never got the car wash I asked for because the person responsible for handling that never did it. Maybe I received this kind of service because my first oil change was free. Nevertheless, I don't think that I will be returning to this dealership for service in the future when the service people cannot keep track of my car. More

warranty service I needed warranty service on my Kia Sportage, After a disapointing experiance at another local Kia dealership I came to Halleen Kia and was very impre I needed warranty service on my Kia Sportage, After a disapointing experiance at another local Kia dealership I came to Halleen Kia and was very impressed by the customer service given to me Becky Gonzales, Future visits for service all had the same excellent experiance. Purchasing my next car Halleen Kia. More