Halleen Kia - Service Center

This is by far one of the best service Dept. that I have every used. Vincent Barry treated me like I was family and lisened to everything I had to say . He took care of me and explained what was done . I wi every used. Vincent Barry treated me like I was family and lisened to everything I had to say . He took care of me and explained what was done . I will never go Montrose back to the dealer were I got my soul (Monrose Kia) Halleen Kia cares about there customers. More

This was my first visit to Halleen Kia. I was coming in for an oil change. Vince Barry met me at the door. He was very friendly. I told him what I needed done on my SOUL. Vince was very professional. I for an oil change. Vince Barry met me at the door. He was very friendly. I told him what I needed done on my SOUL. Vince was very professional. I needed a ride to my place of work and Vince arranged that very quickly. The service to my car was done very quickly. Vince arranged for me to be picked up at work and I had my car back before lunch. I was very impressed by Vince's professional and courteous demeanor. I plan on taking my wife's car in for service this week. More

As far as sales, the dealership did a decent job. The salesman was informative, and helpful. Although once the sale was complete, i have been extremely disastisfied with the service. It seems as if once salesman was informative, and helpful. Although once the sale was complete, i have been extremely disastisfied with the service. It seems as if once you buy the car, they no longer treat you as if you matter. I have received a follow up from Eric hallen, and he has done a good job on folow up, and trying to fix any issues I may have had. Althogh it should not have had to go to this level, I do appreciate his efforts. I had several issues with a certified preowned vehicle, and had to go back to the service department 5 times with in the first month. I received very poor customer service, and although they eventually fixed the problem, i did not feel as if I should have had to spend so much time getting repairs made to a car the was supposedly pre certified to eliminate issues. I was told by the service department in a very rude manner, that "they cant tell what is going to go wrong with the car, that they just read the report that is on the computer". No empathy, no appoligies for all of the time I have had to invest in getting the repairs done. As soon as a repair would be done, the check engine light would come back on the next day. I was told by the service department that the satellite radio does not come with the certified preowned vehicles, which is untrue, and i had to go to another department to fix.. I went in yesterday to have them look at yet another problem that i had with the radio not working properly. I was told that my warranty expired earlier this month, and there was nothing that they can do for me. Eric has kindly taken care of this issue, but not before I had to post a response to my poor experience on dealer rater I have had this car for only a few months, and considering all of the other issues that I have had, you would think that they would be willing to do what they could to try and keep and maintain my business. More

Today, the very moment I drove my car into the service garage, I was greeted with a smile. Upon exiting the car, I received a firm handshake, and a hearty "Good morning!" [This is Vince Barry's way of garage, I was greeted with a smile. Upon exiting the car, I received a firm handshake, and a hearty "Good morning!" [This is Vince Barry's way of greeting customers and making us feel that we matter; he has been this way EVERTIME (over the past several years) I have visited Halleen's.] He included a little small talk, asked how I enjoyed my weekend; when I asked about him and his weekend, he beamed and briefly highlighted the activities of his three children, his wife and himself (oh, and great grandma, too!). This I very much enjoyed! Then we got to the reason for my visit: Vince encouraged me to detail the problem I was experiencing with the dash "Check Engine" warning light; he asked some pertinent questions and keyed the info on the service form, while briefly explaining the start of the necessary "tracing the problem" process. I knew all would be okay! After getting my signature on the work order, Vince asked me to help myself to the coffee that has just been brewed. The wait was not long. Vince advised me of what needed to be done, footnoting here and there so I was understanding everything. He told me there would be a loaner car so I could go home and wait for the phone call, and said, "I don't want you to have to wait around here for two hours.--With a SERVICE man like Vince Barry at Halleen's Kia, I will always return. Thank you for this opportunity! Sincerly, D. E. Lowe More

The air conditioner on my 2009 Kia Spectra stopped working in March and I had it repaired at this dealership. Though it was under warranty I was still charged about a hundred dollars because they clai working in March and I had it repaired at this dealership. Though it was under warranty I was still charged about a hundred dollars because they claimed that paper was stuck somehwere in the unit. Not sure what they meant. A few weeks later the air conditioner stopped functioning again. This time i called Kia customer care to get it repaired. On July 13, I took the vehicle to Bill Doraty Kia and left it there for a day. At first I was told it would be an addtional 150 dollars and when i told them that I just piad that, I was told it was at another dealer. He then called back to say that his mechanic determined that something was wrong with the air -conditioning unit and that I would need to leave it there for "observation" which I told them I needed the car for work and that it was unacceptable. WHen I picked the car up, it appeard that no work was actually done on vehicle. Numerous calls to corporate office has resultd in no answers. today I filed complaint with Ohio Attorney Generals office to finally force the warranty work. More

The automobile service department at Haleen Kia is terrific. I own 4 Kias and all of my service is done here. Thank you very much. terrific. I own 4 Kias and all of my service is done here. Thank you very much. More

Very good experience. Vince delivered everything promised. The price quoted was less than what was charged. The work was done quickly. We bought the car there and have been very happy will all ser promised. The price quoted was less than what was charged. The work was done quickly. We bought the car there and have been very happy will all services. More