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Halleen Kia - Service Center

North Olmsted, OH

4.9
329 Reviews

329 Reviews of Halleen Kia - Service Center

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August 16, 2018

Great Help I have been to the service center a couple times becomes of issues I had with my car. Each time I was helped greatly and accommodated. Mike, in partic More

by Hallows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Worthington
Aug 20, 2018 -

Halleen Kia responded

Hallows, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Eric Halleen | President/GM | ehalleen@halleenkia.com

March 15, 2018

Response Time and Communication. Just wanted to take the time to say thank you to Tracy for responding to me multiple e-mails quickly and professional this morning. Response time can More

by Astro103
Recommend Dealer
Yes
Employees Worked With
Tracy Widman
Mar 15, 2018 -

Halleen Kia responded

Thank you for taking the time to write this review. We are pleased to hear that Tracy was able to provide an efficient and overall positive experience! Regards, Eric Halleen | President/GM | ehalleen@halleenkia.com

October 19, 2017

Great automobile experience I bought my Optima from Matt in the summer of 2013 & had an awesome experience. Matt was knowledgeable, personable & friendly. He made the car purchas More

by Bill Hronek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rogalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Halleen Kia responded

Hello Bill and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Matt was there to provide you with such exceptional service! Thank you again and congratulations on your Optima. Kind regards, Eric Halleen | President/GM | ehalleen@halleenkia.com

July 31, 2017

Excellent customer service! Recently took my car in for service. They got me in right away and were very pleasant and courteous. The waiting area was comfortable and clean. When More

by Peggy19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of employees name I talked to?, David Lutz
Aug 04, 2017 -

Halleen Kia responded

Thank you for this marvelous feedback about our Service Department! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. I am glad this was provided to you during your visit. Please come and visit us anytime for any future needs. Best, Eric Halleen | President/GM | ehalleen@halleenkia.com

July 10, 2017

horrible work!!! We have had a 2012 soul for 3 yrs. It has been in for the same problem every 6-7 months! I am getting tired of putting $ out to have the same proble More

by chris1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Synovetz
Jul 10, 2017 -

Halleen Kia responded

I'm sorry to hear of your issues with your Soul. We strive to make everybody happy with their visit to our service department. Please contact via email at ehalleen@halleenkia.com or my direct line is 216-930-4627. I can then look into this and help to get it resolved. Thanks, Eric Halleen

June 13, 2017

Great service department The Service team is wonderful. They are always so helpful and polite. My wait time for an oil change is always short. I'm always greeted quickly.Great More

by Heather Jaratz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lutz
Jun 14, 2017 -

Halleen Kia responded

It’s nice to hear from you, Heather! Thank you for taking the time to give us a great review. We aim for 100% customer satisfaction and I am happy to hear that you had such a great experience at our dealership! Feel free to contact me or visit us again if you have any further automotive needs. Best, Eric Halleen | President/GM | ehalleen@halleenkia.com

May 30, 2017

Outstanding Service Friendly, professional and informative service personnel. I was kept updated on the status of the maintenance as it was underway. Comfortable waitin More

by LAGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Worthington
May 26, 2017

Very professionally run organization. Excellent service. Immediate service. Very clean and spacious waiting area. Free coffee and donuts.(fresh not stale) Super clean bathroom. Kept infor More

by Chris in Lyndhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lutz
May 03, 2017

Charge you for no work This is the second time I've had to deal with their poor service. My first problem they tried to deny because it was under warranty. This time my 4 More

by Chad W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy
May 07, 2017 -

Halleen Kia responded

We are truly sorry to hear of your recent experience with our service center. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention, and we truly hope to work with you to find a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discuss your situation. Sincerely, Eric Halleen | President/GM | ehalleen@halleenkia.com

March 10, 2017

a surprisingly easy deal Came into the dealership today to have our KIA Sorento serviced not really looking to purchase or lease another vehicle, though we had been discuss More

by vitacop0244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Vicario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Labuda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lutz
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