Halleen Kia - Service Center

They have the best service department I've ever used. Mark understood the issues took the car in early and got it completed ahead of schedule. I highly recommend them. Mark understood the issues took the car in early and got it completed ahead of schedule. I highly recommend them. More

Ryan Smith, the service advisor, was very professional. He listen to my concerns, solve all the problems, and the car is working very well. He listen to my concerns, solve all the problems, and the car is working very well. More

If I could give 0 stars for the service department, I would. While my sales experience was terrific with AJ Otis, my first experience with the service department was beyond disappointing and incredibly would. While my sales experience was terrific with AJ Otis, my first experience with the service department was beyond disappointing and incredibly unprofessional. First, it took three weeks to get in to have my horn fuse changed (the horn stopped working after 22 months - this is the only car I have ever owned that the horn fuse blew out). As not having a horn is a safety issue, I was very disappointed that I couldn't be seen sooner. Two days after my service appointment to change the horn fuse, I noticed that the bumper was not not aligned with the hood and that a random piece of the bumper plastic around the light was broken. What disappointed me was that the technician must have seen this and that there was no quality control check in the service department before they handed the car back over to me and I had to discover it myself. So when I called the service department, I was told that I would have to drop the car off to be looked at and be inconvenienced by their error - how unprofessional! As it turns out, they didn't have the replacement parts and the necessary personnel to fix their debacle. That was more than three weeks ago. At that time, I was told the "part" had to be ordered (the "part" was an entire new front bumper!) and that I should have the car back by the end of that week. One week later, I had still not received a phone call and had to call the service department once again. My service liaison, Ryan Smith, apologized for not keeping me updated on the work and said that the car had been sent off site to an auto body shop because the dealership's auto body technician had quit more than a year ago and a new one had not been hired. When I asked why my car had been sent to an autobody shop, he couldn't explain but said it would be ready either Wednesday, Thursday or Friday of week number 2. When I still did not receive a call or have an update on my car in week 3, I called the service department again and spoke to the service manager, Chris Koppi, because my service liaison, Ryan Smith, was on vacation. In speaking with the service manager, Chris Koppi, he assured me that they were trying to fix the bumper correctly and that it would likely be done in the next week. Because of this epic fail on the part of Halleen Kia in North Olmsted, I asked if the auto body shop could touch up three chips in my hood from road stones and Chris assured me that would not be a problem. When I picked up the car later at the end of the third week, it was raining and we could not see the hood clearly. The next day after my hood was dry in my garage, I could clearly see that the three chips in my hood had not been fixed. Again, poor quality control and follow up. Don't you think that a Service Manager would insure that the autobody shop work had been completed properly? Especially since Chris told me that the work on my car "cost me (Chris) $6000 to correct"? At that point, I was completely done and texted Chris to inform him the work hadn't been completed as promised and asked him to simply send me a tube of the matching paint so that I could fix it myself - He said it would mail me a tube of the paint, but as you might have guessed, I still have not received it. Despite excellent sales service with AJ Otis, I will never go back to North Olmsted Halleen Kia due to a lack of professionalism, lack of follow through, lack of quality control, lack of appreciation for the customer relationship. UPDATE: Yesterday I had the occasion to use my horn and can you believe that it didn't work! i contacted the service manager, Chris Koppi, who said "I'm sorry, I'm at the dentist, can you bring the car in and my shop foreman can take a look at it?" NO - Does the owner, Mark Halleen, know about this epic customer service fail? At this point, I have to take my car in, yet again, another inconvenience, another horribly poor experience, another opportunity for Halleen Kia and Chris Koppi to miss the mark on something simple. Giving me a free oil change as compensation is a losing proposition for a customer who has been let down each and every time. Mark Halleen, where are you? More

Great service at Halleen Kia. Would highly recommend to anyone looking for a new car. Would highly recommend to anyone looking for a new car. More

I was treated like I was appreciated no waiting for the service on my vehicle. I was kept informed the whole time. service on my vehicle. I was kept informed the whole time. More

I would give negative stars if possible. My experience with the Service Department was awful. On Wednesday 11/16 I arrived at 10:30 for my oil change (scheduled service appointment) and I My experience with the Service Department was awful. On Wednesday 11/16 I arrived at 10:30 for my oil change (scheduled service appointment) and I was told it would take 1hr- 1hr 15mins, which is long, but expected for a dealership. After sitting in the lobby for almost 2 hours, I approached my Service guy at 12:20 to get an update on my vehicle. During the 2 hours I was waiting I was not updated, checked on, or informed on the wait time/ progress even though I saw others being updated on their cars. My Service rep went to check the status, and informed me that it would be 20 more minutes. I was told that they had not started the oil change yet after 2 hours of waiting. I am 8 months pregnant, and it was very uncomfortable for me to wait in the lobby for so long. I told them to not even start the oil change and to just bring my car around so that I could leave, as this entire experience was completely ridiculous. My Service rep apologized and offered me free windshield wipers when I come in for my next appointment, as if that makes the situation acceptable. I went to a location down the street the next day and paid $25 for an oil change, and it took 15 minutes. My suggestion is that you save yourself time and just pay for an oil change elsewhere. There’s no value in a free oil change through Halleen Kia if they cannot even respect your time. More

Quick and courteous service. Chris was great and very nice to work with. Glad a chose Halleen Kia. Chris was great and very nice to work with. Glad a chose Halleen Kia. More

Chris Koppi and the entire service staff at Halleen Kia are top notch. From the customer service to the excellent work they perform, I'm always impressed. Thanks again!! are top notch. From the customer service to the excellent work they perform, I'm always impressed. Thanks again!! More

Mark P. in service made sure my car was fixed in no time! He was professional and kind throughout the whole process. in service made sure my car was fixed in no time! He was professional and kind throughout the whole process. More

Love this place, there very pleasant, helpful. The place is always clean . Refreshments available. They get you in and out in a timely fashion.. love, love, them The place is always clean . Refreshments available. They get you in and out in a timely fashion.. love, love, them More