Halleen Kia of Sandusky

Travis greeted me in less than a minute in the parking lot with a warm, friendly smile, and inquired how he could help me. I told him I was interested in learning more about the Sportage and possibly tak lot with a warm, friendly smile, and inquired how he could help me. I told him I was interested in learning more about the Sportage and possibly take a test drive. After reviewing what options/features were important to me, I test drove one thinking that was what I wanted, but it felt cramped and claustrophobic compared to my previous car - a late model Ford Edge.. Travis then did some research and had me test drive two other Kias that were a little larger and more spacious- Telluride and Sorento. The entire time he was very courteous, professional, and most of all, very patient, especially when it came to all those symbols, touch screen, push button start, etc.. Everyone at the dealership was very friendly and professional. David gave me a great deal on my trade and Richard was very thorough in explaining the financing and warranties. When I stopped by the next day with my new Sorento, Travis was very happy to answer my questions and provide training on more of the features. He told me to stop by anytime I have more questions. I highly recommend this dealership! It has been a great experience. More

Was very pleased with the new Kia Sportage and all of it's safety features and warranty. it's safety features and warranty. More

Extremely helpful and professional. They answered all my questions and eased my mind. My sales people, Justin and Ross could not have been better. Finance was virtually painless. Best c They answered all my questions and eased my mind. My sales people, Justin and Ross could not have been better. Finance was virtually painless. Best car buying experience I ever had. More

Very happy with the service for my new k5 from Kyle on Sunday 6/26/2023 Sunday 6/26/2023 More

Not helpfull at all. They "fixed" nothing. Replaced no parts. Did bare minimum to investigate one of my problems. And wouldn't service some of my parts bc they weren't pu They "fixed" nothing. Replaced no parts. Did bare minimum to investigate one of my problems. And wouldn't service some of my parts bc they weren't purchased there. I believe they service other makes and model vehicles. Guess what? Those vehicles weren't purchased there either but they serviced them anyway........ More

Travis was wonderful, answering all my questions and took time without added pressure. The entire Haleen Kia team has been helpful and courteous whenever at their store. time without added pressure. The entire Haleen Kia team has been helpful and courteous whenever at their store. More

Marla was great. She was personable and listened to my concerns. I didn’t feel the usual sales pressure I felt at other dealerships. She was personable and listened to my concerns. I didn’t feel the usual sales pressure I felt at other dealerships. More

This dealership is amazing and would recommend this to anyone, the staff were all professional with my needs anyone, the staff were all professional with my needs More

I did have a few complaints about the experience. 1) you had said that the "total purchase price" was $42,965. I only found out that this didn't include tax when I sat down with the finance guy (Pa 1) you had said that the "total purchase price" was $42,965. I only found out that this didn't include tax when I sat down with the finance guy (Paul?). This is another $2,500 that I don't have. At that point, I was forced to pay after driving 7 hours. 2) the $995 clear coat charge is something that I don't want. I understand it is already on the car. I don't even know how it is supposed to be used. Can you honestly say that it is worth the cost? 3) the delays in delivery were very annoying. Even more so was the lack of visibility. I had to call Aaron and Kia corporate multiple times for anything to happen. Then the car arrived the next day 4) the free oil change is useless to me since I am 7 hours away More

Excellent customer service! ! 10+ Everything was quick and easy. Super nice people, definitely going to be a return customer. Of you've never been, must check them out!! Couldn' ! 10+ Everything was quick and easy. Super nice people, definitely going to be a return customer. Of you've never been, must check them out!! Couldn't be happier More