Halleen Kia

Kim very helpful, knowledgeable and informative about different models, helped me decide what I really wanted. Everyone we encountered was pleasant. Never felt pressured, but felt welcome! different models, helped me decide what I really wanted. Everyone we encountered was pleasant. Never felt pressured, but felt welcome! More

If I could give 0 stars for the service department, I would. While my sales experience was terrific with AJ Otis, my first experience with the service department was beyond disappointing and incredibly would. While my sales experience was terrific with AJ Otis, my first experience with the service department was beyond disappointing and incredibly unprofessional. First, it took three weeks to get in to have my horn fuse changed (the horn stopped working after 22 months - this is the only car I have ever owned that the horn fuse blew out). As not having a horn is a safety issue, I was very disappointed that I couldn't be seen sooner. Two days after my service appointment to change the horn fuse, I noticed that the bumper was not not aligned with the hood and that a random piece of the bumper plastic around the light was broken. What disappointed me was that the technician must have seen this and that there was no quality control check in the service department before they handed the car back over to me and I had to discover it myself. So when I called the service department, I was told that I would have to drop the car off to be looked at and be inconvenienced by their error - how unprofessional! As it turns out, they didn't have the replacement parts and the necessary personnel to fix their debacle. That was more than three weeks ago. At that time, I was told the "part" had to be ordered (the "part" was an entire new front bumper!) and that I should have the car back by the end of that week. One week later, I had still not received a phone call and had to call the service department once again. My service liaison, Ryan Smith, apologized for not keeping me updated on the work and said that the car had been sent off site to an auto body shop because the dealership's auto body technician had quit more than a year ago and a new one had not been hired. When I asked why my car had been sent to an autobody shop, he couldn't explain but said it would be ready either Wednesday, Thursday or Friday of week number 2. When I still did not receive a call or have an update on my car in week 3, I called the service department again and spoke to the service manager, Chris Koppi, because my service liaison, Ryan Smith, was on vacation. In speaking with the service manager, Chris Koppi, he assured me that they were trying to fix the bumper correctly and that it would likely be done in the next week. Because of this epic fail on the part of Halleen Kia in North Olmsted, I asked if the auto body shop could touch up three chips in my hood from road stones and Chris assured me that would not be a problem. When I picked up the car later at the end of the third week, it was raining and we could not see the hood clearly. The next day after my hood was dry in my garage, I could clearly see that the three chips in my hood had not been fixed. Again, poor quality control and follow up. Don't you think that a Service Manager would insure that the autobody shop work had been completed properly? Especially since Chris told me that the work on my car "cost me (Chris) $6000 to correct"? At that point, I was completely done and texted Chris to inform him the work hadn't been completed as promised and asked him to simply send me a tube of the matching paint so that I could fix it myself - He said it would mail me a tube of the paint, but as you might have guessed, I still have not received it. Despite excellent sales service with AJ Otis, I will never go back to North Olmsted Halleen Kia due to a lack of professionalism, lack of follow through, lack of quality control, lack of appreciation for the customer relationship. UPDATE: Yesterday I had the occasion to use my horn and can you believe that it didn't work! i contacted the service manager, Chris Koppi, who said "I'm sorry, I'm at the dentist, can you bring the car in and my shop foreman can take a look at it?" NO - Does the owner, Mark Halleen, know about this epic customer service fail? At this point, I have to take my car in, yet again, another inconvenience, another horribly poor experience, another opportunity for Halleen Kia and Chris Koppi to miss the mark on something simple. Giving me a free oil change as compensation is a losing proposition for a customer who has been let down each and every time. Mark Halleen, where are you? More

What a great place . had a great sales men jim.service was fantastic.had a great experience had a great sales men jim.service was fantastic.had a great experience More

Love my kia. Martial really was excellent I would strongly recommend halleen kia to my friends family Martial really was excellent I would strongly recommend halleen kia to my friends family More

We had a great experience throughout the whole process and would definitely recommend this dealer to our friends. Our salesman (Russ) was very friendly and professional. and would definitely recommend this dealer to our friends. Our salesman (Russ) was very friendly and professional. More

Clean, Friendly, Great Service, big selection of cars close location free to look without pressure close location free to look without pressure More

It was so easy and stress free to find the perfect car to fit our needs! fit our needs! More

Straightforward, knowledgeable, experienced, accommodating. The process was efficient. I was able to take care of a lot of business over the phone. They had the vehicle I wanted in stock. They accommodating. The process was efficient. I was able to take care of a lot of business over the phone. They had the vehicle I wanted in stock. They quoted $6,000 better on my trade versus another Kia Dealership. I will recommend Haleen to family and friends. More

Friendly, and her smiles and jokes made the harsh process of car shopping, enjoyable and easy! Will shop with her again! of car shopping, enjoyable and easy! Will shop with her again! More

With great efforts Kim was able to out my in a car I love with limited hiccups making this experience wonderful! with limited hiccups making this experience wonderful! More