Hall Toyota Virginia Beach

Great experience as a first time buyer This was my first time buying a car from a dealership and I could not have have a better experience. Paul was great; he was very communicative, worked This was my first time buying a car from a dealership and I could not have have a better experience. Paul was great; he was very communicative, worked hard to get me the best deals and made the process easy and comfortable! Highly recommend buying a car here! More

Not trustworthy! This may or may not be the reasoning for the way this played out but either way, I'm a woman!!! A couple of months ago my Toyota 4 runner just died o This may or may not be the reasoning for the way this played out but either way, I'm a woman!!! A couple of months ago my Toyota 4 runner just died on the side of the road. I had it towed to Charles Barker Toyota where they disagnosed the problem as the alternator and the battery. The charges were a little short of $1000.00 which I paid and left thinking all was well. A couple weeks go by and my truck won't start, completly dead. I lifted the hood to discover that the battery cables on the new battery had never been tightened down and the bracket that holds the battery in place had not been tightened and was now missing. When I went in to tell the dealer there was never an apology offered or any compensation. Fast forward a few more weeks and I need a state inspection and I notice when I brake it pulls to the right. I show for my appointment and am told for it to be looked at it will cost me $125.00. They take it back to have a look and come to me with what my problems are and the cost will be $3683.17 for brake calipers and a long list of things they feel I should do. They rejected it for state inspection also. I demanded my truck be brought around no work done and a made a promise to never return and that includes to purchase another truck which I am in the market for at this time. Buyer beware, its about as dishonest as I've ever been treated. I did get it repaired within 3 hours and state inspected for $349.19 and a local garage! More

Great experience While shopping at CB Toyota, all sales associates were extremely helpful, informative, and not pushy. It was very stress free experience. Ray, our sal While shopping at CB Toyota, all sales associates were extremely helpful, informative, and not pushy. It was very stress free experience. Ray, our sale person, was very polite and professional. He really went to the extra mile and we appreciate it. More

Thanks Team Charles Barker! I went to Charles Barker on Wednesday afternoon, met Ray Aiden and was driving the new 4Runner by Saturday! Ray was very helpful in explaining my opti I went to Charles Barker on Wednesday afternoon, met Ray Aiden and was driving the new 4Runner by Saturday! Ray was very helpful in explaining my options for the new car, financing and the trade-in. Also thanks to Maurice McHenry, Ben Houston and General Manager Tim Rayfield. Love the new 4Runner! More

Customer Service/Service I tried to submit detailed information to CB direct. If CB would like to call me, I would love share our not so great experience I tried to submit detailed information to CB direct. If CB would like to call me, I would love share our not so great experience More

Fabulous Great service and good team especially Ray and the rest ofCharlies team. Apparently it is a good idea to buy a new car every 5 years or so😳 Great service and good team especially Ray and the rest ofCharlies team. Apparently it is a good idea to buy a new car every 5 years or so😳 More

My Dream Truck Before I could even walk into the building Ray Aiden was waiting for me. We had spoke on the phone. He was very courteous and gave me top notch serv Before I could even walk into the building Ray Aiden was waiting for me. We had spoke on the phone. He was very courteous and gave me top notch service. The paperwork was quick and painless and as I was leaving he took the time to go over all the features of my new Tacoma that would've taken me months to find. I cant say enough nice things about the experience I had with the staff. Josh Dail the general manager personally asked how everything was going and brought me and my fiance waters. Dont go anywhere else these guys are the definition of pros!! More

Outstanding One of the greatest car experience I have ever had I am 100% satisfied from now on I will be buying all my vehicles from Charles barker. Tom Torres di One of the greatest car experience I have ever had I am 100% satisfied from now on I will be buying all my vehicles from Charles barker. Tom Torres did an outstanding job from beginning to the end also the Financial lady was outstanding I am a lifetime member More

Great Customer Service! Mr. Miles was wonderful and explained everything to us in detail! He made sure that we understood everything from the get go and showed us all the fea Mr. Miles was wonderful and explained everything to us in detail! He made sure that we understood everything from the get go and showed us all the features the vehicle had! I would highly recommend him as a sales consultant and Charles Barker Toyota is the best! More

Good Use of Our Time Can't say enough good things about Paul Bunch! He took the time to contact me via FaceTime overseas on a business trip to learn what we were looking Can't say enough good things about Paul Bunch! He took the time to contact me via FaceTime overseas on a business trip to learn what we were looking for in a vehicle, then set up an appointment for a test drive upon my return. More than anything, Paul respected our time and hard earned money. He made sure when we entered the dealership we simply had to test drive and decide if the applicable vehicles were right for our family. The paperwork was filled out and the prices were already very competitive. He's the antidote to the pushy, sleazy car salesman experience! Our total time in the dealership was less than 90 minutes! More