Hall Toyota Virginia Beach

I set up a 10 o’clock appointment to get service work done for an airbag recall. A lot of thought and planning goes into setting up a an appointment when you have children and work. My wife drove my truc done for an airbag recall. A lot of thought and planning goes into setting up a an appointment when you have children and work. My wife drove my truck to work. I scheduled it on a day I was off. I scheduled it during a time that was after my daughter went to school but before my son napped. The recall notice said it would take one hour and that rental cars are available. When I got to Charles Barker Toyota and spoke with service advisor Lydia Green, I asked her if it would truly take one hour. Her response was “it won’t be done until two o’clock.” I then asked her if it was true that rental cars were available. I needed to get my car seat out for my son before they took the car away to be worked on. She asked if I had set up the appointment online to which I told her “no I did it via text messaging which was really convenient.“ her response was “you need to set that up ahead of time. I can call over to enterprise but I doubt it“ There was no “I’m sorry.I wish they would’ve told you. I’ll do what I can to get you in a rental.” I told her I would not be able to leave the vehicle and her response was “ok.” She never offered to reschedule. Never apologized for the inconvenience. As I walked away, I went back to her and said “You know, you could’ve offered to reschedule.” Her response again with an annoyed look on her face was “Ok.” This lady had ZERO customer service skills or sympathy as I stand there with my two year old son, juice and goldfish in hand ready to wait two hours tops. Charles Barker Toyota, as conveniently closer that you are, I will make the drive to Priority Toyota where they treat people with respect. Service manager Fred Phillips, I’ve left you a voicemail and await your return call. More

Ray Aiden Have been purchasing and leasing vehicles from CB Auto for almost 20 yrs and just leased a Tacoma. Ray Aiden is the consummate salesman and makes the Have been purchasing and leasing vehicles from CB Auto for almost 20 yrs and just leased a Tacoma. Ray Aiden is the consummate salesman and makes the experience one that will bring a smile to your face. From start to finish, Ray dots the "i"s and crosses the "t"s. Thank you, Ray!! You are ACES!! More

Received call to schedule appt and told could set for 6 pm. Days later received text saying appt time past latest time allowed-5 pm. Responded with question and got no response. Called service and told n pm. Days later received text saying appt time past latest time allowed-5 pm. Responded with question and got no response. Called service and told no appt on schedule and latest appt was 3pm for state insp. Glad called before wasted my time. Does right hand know what left doing? More

Today as I was on my way to work I was cut off by a driver on VB Blvd very unacceptable shouldn’t be driving at all if you can’t control your drivers how can you sell cars driver on VB Blvd very unacceptable shouldn’t be driving at all if you can’t control your drivers how can you sell cars More

Excellent Deal/Smooth Transaction/Pleasant Salesman Recently purchased a Toyota Highlander from Charles Barker Toyota. I started my transaction through an internet search and received low price guarante Recently purchased a Toyota Highlander from Charles Barker Toyota. I started my transaction through an internet search and received low price guarantee online and made an appoint and went in for a test drive. Upon arrival I was greeted very pleasantly and within moments, I was introduced to the salesman (Don Little). Don had the vehicle ready and waiting for a test drive. I found Don to be very professional, knowledgeable and extremely pleasant. The negotiations were seamless, they went above and beyond to provide me with a fair and honest deal. I would highly recommend Charles Barker Toyota and do be sure to ask for Don Little, you won't be disappointed. More

Set an appointment on Friday for a NEW tire I take time off work on the following Tuesday to get a new tire only to be told they had to order it when I went in for my appointment! Why wouldn’t t I take time off work on the following Tuesday to get a new tire only to be told they had to order it when I went in for my appointment! Why wouldn’t they order it Friday or Monday!!! Meanwhile I am driving on a donut over the recommended mileage due to their ineptitude! Will not lease or buy again from this dealership EVER! More

Great experience Being a first time buyer, I had no idea what I was doing. So I called up Charles barker and immediately was helped over the phone by Ray where he tol Being a first time buyer, I had no idea what I was doing. So I called up Charles barker and immediately was helped over the phone by Ray where he told me to come in and we’d get everything handled which we did and with ease.10/10 on professionalism, enthusiasm, and kindness. More

STRAIGHT FORWARD COMPETENT HONEST SERVICE AT A FAIR PRICE My wife had an estimate to fix her relatively new Infinityat the Infinity dealership that required new parts regarding a stopped drain on the sun roo My wife had an estimate to fix her relatively new Infinityat the Infinity dealership that required new parts regarding a stopped drain on the sun roof for almost $900.00 that even though she may have been mistaken for just an unknowable woman regarding automobiles , she certainly is not and she sought an opinion from Darrick at the service department at Charles Barker where the car was originally purchased before the dealership changed hands but where we service our Toyota .He consulted with the mechanic Wendall who related they thought it could easily be fixed as opposed to putting in a new drain from the Sun Roof . In a short time it was and at about a $500.00 difference . When it comes to the Charles Barker Toyota dealership regardless of their quoted price for various repairs quoted price we trust what they say . They deal straight and do good work . . More

Great Overall Experience Worked with Ryan and Jeff and they were great throughout the whole process. Gave us the truck for what we wanted and very straight forward and honest Worked with Ryan and Jeff and they were great throughout the whole process. Gave us the truck for what we wanted and very straight forward and honest with us. Made it easy and quick! Highly recommend people to go to this dealer! More

Ray Aiden is Salesman Supreme! Make sure you see him! Ray Aiden is a FABULOUS sales person! I've been to many dealerships lately trying to find the 'perfect for me' used car and I can tell you without a Ray Aiden is a FABULOUS sales person! I've been to many dealerships lately trying to find the 'perfect for me' used car and I can tell you without a doubt he's head & shoulders FAR above anyone else in our area! Ray certainly knows his cars, their different features and values. He's also very personable, kind and patient. He will work hard for you to get you the best deal on the vehicle that suits you best! He will not pressure you at all, if he had I would have walked out. I'm so very happy a friend recommended Charles Barker & Ray. The sales manager there, Jeff, was also very helpful & kind. What a refreshing car buying experience! Go to Ray for your next car, you will not be disappointed! More