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Hall Toyota Virginia Beach

Virginia Beach, VA

4.8
723 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Toyota Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1877 Laskin Rd

Virginia Beach, VA

23454

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Showing 723 reviews

May 18, 2021

Derrick is my service adviser and is excellent---great job taking of me and my car--if he leaves you will see not see me---either in service or sales. Ron Hayden More

by rhayden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrick Williams
May 18, 2021 -

rhayden responded

Sorry about the wording of my critique, but you get the picture. Seems that both Sales and Service have issues with bolts---cross threading license plate bolts, weak on correct tightness of oil pan drain plug. I fear whenever i have the tires rotated..

May 02, 2021

Hall Toyota maintains the quality of customer service that my wife and I have come to expect from Hall dealerships. Brian McCormick was an excellent salesman. He was knowledgeable, friendly, and extremel More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Hall Toyota Virginia Beach responded

Hi Bill, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 19, 2021

Herbie Liverpool and Chris Hilliker went above and beyond to make some rough places smooth. Their efforts were much appreciated. Well pleased with the outcome. Thank you ! More

by blucontrail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hilliker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbie Liverpool
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Hall Toyota Virginia Beach responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

April 05, 2021

Herbie Liverpool is the best of the best ! I am a return customer, and his professionalism, friendliness, and performance are all impeccable ! Thank you Herbie ! More

by blucontrail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herbie Liverpool
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Hall Toyota Virginia Beach responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 01, 2021

Daughter bought a 2019 civic less than a month ago. Process was good, friendly, not pushy. She got a flat 03/23. Couldn't be fixed. Hole was on side wall, under car side. Called to find out information More

by Jeepbum
Customer Service
Recommend Dealer
No
Employees Worked With
William Minyard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Hall Toyota Virginia Beach responded

Thank you for your feedback. Unfortunately, we have been unable to locate any records in our database for the name provided in this review. Our Service Manager, Fred Phillips, would like to speak with you personally regarding your experience. At your convenience, please contact Fred directly at 757.437.4041 or reply to this private message with your first and last name, preferred contact number and the best time to reach you. We hope to speak with you soon. Thank you.

March 19, 2021

Great experience! Ray was extremely helpful, knowledgable and put in the effort to reach out to answer any questions even after the sale. The whole process went smoothly and quickly. I would definitely recom More

by Jhunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Aiden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Hall Toyota Virginia Beach responded

Hello, thank you for your positive review. We're glad to hear that you found Ray here at Hall Toyota Virginia Beach so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

January 19, 2021

Ray Aiden was very helpful, knowledgeable and patient as we test drove several vehicles. My wife and I are very happy with our Highlander and the service we received from the dealership. More

by budsatterwhite
Recommend Dealer
Yes
Employees Worked With
Ray Aiden
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2020

Always the way to gooooo!!! Ray A. I could go on for days from my very 1st car to right now!! Always treated me like family .. sent me in the right direction... made me happy each and every time ! Today was More

by Ashleymmarvel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Aiden
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2020

DO NOT BRING YOUR Car to there service department. They charged 40% higher than the first mechanic we called. Outragous and horrible customer service also More

by sdtovabch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The Service Supervisor
Nov 02, 2020 -

Hall Toyota Virginia Beach responded

Please reach out to me to discuss this. I am concerned because this is not how we do business at Charles Barker Toyota. Fred Phillips, Service Manager, Charles Barker Toyota 1877 Laskin Rd., Va. Beach, VA. 23454 O: (757) 437-4000 fphillips@charlesbarker.com

October 10, 2020

We want to express our sincere appreciation for the outstanding service that we received at Charles Barker Toyota, used cars section. More specifically , Ray Aiden went way above our expectations . He More

by mcnaughton100d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hilliker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Aiden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Hall Toyota Virginia Beach responded

Thank you so much for the 5-star review and your feedback. Our goal is provide excellent customer service every day and we are glad to hear that Ray did just that. We are glad that he is on our team. Please let us know if you should need anything in the future.

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