Hall Toyota Virginia Beach

My husband and I had a HORRIBLE experience at Hall Toyota. We scheduled an appointment to see a vehicle and when we arrived, the vehicle was not ready. After purchasing the vehicle, they promised to Toyota. We scheduled an appointment to see a vehicle and when we arrived, the vehicle was not ready. After purchasing the vehicle, they promised to detail the car and clean it up and that it would be ready in 5 days. That day came and we called for an update only to be told that they hadn't even started on the vehicle. We were told to wait another week, given a loner car, and told that they were going "above and beyond". We reminded our sales rep (Alissa Ruparelia) that our vehicle was not ready when we initially came and there was lack of communication. We finally received the car to find that the middle chair was broken, there were missing parts of the carpet, and the vehicle was dirty on the inside. Alissa refused to return our phone calls and Cole Stoddard helped us out tremendously but confirmed Services were aware of the damages and did nothing. More

Cole did a great job assisting with my son’s vehicle purchase. I’m riding home with a very happy young man in his new vehicle. Cole was knowledgeable and helped get the deal done. Thanks again purchase. I’m riding home with a very happy young man in his new vehicle. Cole was knowledgeable and helped get the deal done. Thanks again More

Phoebe, Alissa, and Mike from Finance are really nice people. Phoebe was our salesperson, Alissa the manager, and Mike in finance. They all worked hard to make sure we were happy with our Rav4 purchase a people. Phoebe was our salesperson, Alissa the manager, and Mike in finance. They all worked hard to make sure we were happy with our Rav4 purchase and we felt respected every step of the way. This group is changing the way I think of dealerships. I was uneasy going into a dealership as i thought there would be a lot of pressure. We were looking to buy from carmax to avoid the pressure, however, after reading the reviews on Hall Toyota we decided to give them a try. We are very glad we did. You should too if your in the market for a Toyota. They will treat you well. More

We had good experience from Phoebe Lagas to Mike Manalo and Chris Hilliker. Good customer service and easy to deal with. They are highly recommended. and Chris Hilliker. Good customer service and easy to deal with. They are highly recommended. More

Went above and beyond to get my new car. Couldn’t have been any better Couldn’t have been any better More

Thankful for Cole Stoddard and Hall Toyota for an easy transaction, no sales pressure and finding us the perfect car. Appreciate the time and research on behalf of the sales team and the backoffice to m transaction, no sales pressure and finding us the perfect car. Appreciate the time and research on behalf of the sales team and the backoffice to make our transaction smooth. Cheers. More

I was purchasing my leased Highlander. Phoebe was very helpful and nice. She even got air pressure checked in my tires while we were waiting. Only negative was the very long time to comple Phoebe was very helpful and nice. She even got air pressure checked in my tires while we were waiting. Only negative was the very long time to complete the process . Paperwork! Almost 5 hours. However, Mike was able to get me a great interest rate! More

Phoebe at Hall Toyota was wonderful to work with in purchasing our new SUV. She was knowledgeable and informed, and was patient in helping us learn the new car. The business manager and all we worked purchasing our new SUV. She was knowledgeable and informed, and was patient in helping us learn the new car. The business manager and all we worked with were professional and fair. A great experience and we’ll be back! More

Still reviewing new operation and changes from Charles Barker. The remolded looks nice. The crew in the parts department are very helpful. Barker. The remolded looks nice. The crew in the parts department are very helpful. More

Cc Courteous, efficient customer servisecured the model car I wanted with a short turnaròund time. car I wanted with a short turnaròund time. More