Hall Toyota Elizabeth City

Had a 8am appt this morning for a oil change and state inspection. It took 1 hour and 50 minutes to do both things. The oil change takes about 45min to 1hr. Not once did anyone come and tell me what is go inspection. It took 1 hour and 50 minutes to do both things. The oil change takes about 45min to 1hr. Not once did anyone come and tell me what is going on. (I told them I would be waiting.) When I asked what was going on at the 1hr and 30 min mark. The told me my car was on the inspection machine. That they were sorry. And that they couldn't do oil change and inspection at the same time. Makes no difference to me on how it gets done. As long its done. To me if a cutomer has an appt they come first. Walk in appt's go to the end of the line. I've been a customer of Toyota of Elizabeth City for 2 and a half years now. My husband I bought 2 vehicle's from. I'm not happy about how I was treated today. I showed as I was walking out of the building. Someone asked if they could help me as I was walking to my car saying loudly that he was the owner. The supposed owner never came over to my car when I was sitting there getting my stuff together to leave. AGAIN NOT HAPPY ABOUT HOW I WAS TREATED TODAY. More

Went to this dealer for a simple oil change and they could not even get this done correctly. After they changed the oil and gave me my keys. I pulled over to a parking spot at my 21 year old sons reques could not even get this done correctly. After they changed the oil and gave me my keys. I pulled over to a parking spot at my 21 year old sons request. My son got under the car to check the oil filter and plug. My son found that the dealers worker did not tighten the oil filter and it was moving from side to side about to fall off. If it had not been for my son checking, my cars engine would have been ruined. He tighten the filter with his hand and I pulled back into service. They tighten the filter and did not even care. Do not go to this place. If I had not had my son with me my new car would be junk right now. Toyota dealer shame on you!!! Do a job right or don't do it at all!! Shame SHAME on your dealership! More

I went to this dealer to see if I could afford a new Camry. The salesperson Larry was great! He was not pushy, didn't try to sell me something I didn't want. The owner worked with me on price so I coul Camry. The salesperson Larry was great! He was not pushy, didn't try to sell me something I didn't want. The owner worked with me on price so I could have the car I wanted. It was such a good experience that I took my son there two weeks later and he bought a new Tundra. I have bought many new cars over the years Cadillacs, GMCs, and Toyotas and this was the best experience in car buying I've ever had! I would highly recommend them to anyone wanting a new Toyota. More

GREAT I love my truck I got from Toyota of Elizabeth City.Staff was friendly.They did are great job helping me out.I would go back. I love my truck I got from Toyota of Elizabeth City.Staff was friendly.They did are great job helping me out.I would go back. More

This was an extremely horrible experience!! If I could turn back time I would have NEVER stepped foot on their lot. Don't believe anything they say over the phone, it is only a bait and switch tatic. I ha turn back time I would have NEVER stepped foot on their lot. Don't believe anything they say over the phone, it is only a bait and switch tatic. I have never experienced such underhanded car dealer practices. After waiting 2 months I filed with the BBB to receive warranty papers for my 2012 Toyota. There were other issues as well (when making the purchase they refused to give me a reciept showing that I had paid in full - they installed the wrong window tint color). It has been an awful 2 1/2 months. Maybe my review will prevent someone from having to deal with such an unprofessional dealership. More

This was a "first" experience on her own in the adult world in bringing her Corolla in for service. She set up the appointment by herself. Brought it in and, BANG, they hit her with a, never before adult world in bringing her Corolla in for service. She set up the appointment by herself. Brought it in and, BANG, they hit her with a, never before discussed, $85.00 diagnostic fee. When making the appointment, she was assured that they knew exactly what was wrong with her seat belt retractor and told her it would only take a short time to fix. So typical of the standard underhanded car dealership practices I've experienced over the years. Lure them in with smooth talk, then hit 'em hard in the wallet. For me, this is the third time they have pulled this trick, twice before with my wife. I try to buy local, but shady service practices like this keep driving me to buy elsewhere and getting my service done by reputable independent mechanics. As in baseball, three strikes and you're out. Game over! More

We have purchased three (3) Toyota vehicles at this fine dealership since 2004 when we moved to EC from Woodbridge, VA. To date, the new Camry is the best car we have ever owned. I drive a 2007 Tacoma (Ba dealership since 2004 when we moved to EC from Woodbridge, VA. To date, the new Camry is the best car we have ever owned. I drive a 2007 Tacoma (Basic) and is about 31k miles into a great service life. The difference between our experiences and some of the comments see on the page is that being $$$ savvy is good; stupid and expecting a gift from the dealer is not... Tom Simms and his sales force go out of there way to please customers as does service. Beverly Pritchett is a voice of reason in a tough, service environment. Again, thanks to all for a great experience; they are few and far between these days... More

My wife and I went to this dealership on a work trip/family vacation. Everything seemed great! Best offer on a trade-in, friendly staff, and a decent deal on a new 4Runner for my wife. We left with trip/family vacation. Everything seemed great! Best offer on a trade-in, friendly staff, and a decent deal on a new 4Runner for my wife. We left with a fairly good feeling about everything. About a week later my wife started receiving phone calls stating that they needed more references for her credit application. They stated because she was military and there was a possibility of her moving around, she needed more references. Okay, not a big deal but still made me wonder why a week later they were asking for this. Now two weeks after the deal was done they called her asking her where her down payment was. They stated that she agreed to pay a $3200 down payment. And that if she didn't pay it by the next day that legal action would be taken. I called the sales manager to ask why my wife and I felt like this was the first time we had heard about it. Like my wife had told me, he began to twist the truth about what was said during the sales process. The sales manager told me that I said things that would never come out of my mouth. The sales documents do say we paid 3200 cash! Why two weeks later are they just asking for that down payment? And threatening legal action, to not pay off the loan on our trade in like agreed, and threatening my wife's career? (by the way, my wife is military and I am a disabled vet) The sales manager threatened my wife with words like "felony" over this. He did the same with me. He also stated to us both that they will not pay off the trade-in. Telling us both that we would have two car payments to make or our trade-in loan would go to collections. I told the sales manager we would just return the 4Runner and grab our old vehicle. Of course he said we can't do that. Right now we are both extremely disgusted with the whole experience and taking the steps to protect ourselves. Seems like there were a lot of smoke and mirrors to get us out if the lot in one of their vehicles and I really just wish we could be rid of the thing and purchase one anywhere else! If you are going to shop here, watch yourself and make sure you know what you are signing to. Hate to see anyone else receive such treatment. More

Went there purchased vehicle. Do not go there, their Went there purchased vehicle. Do not go there, their prices are very expensive, like 2-3k extra, that the actual price of the vehicle, you can go to Went there purchased vehicle. Do not go there, their prices are very expensive, like 2-3k extra, that the actual price of the vehicle, you can go to the different dealer, like in VA, and it will be a lot cheaper. They just use their location and that they are the only dealership around. Plus they make you sign papers with extended term, without letting you anything know. I ended up with 72 month instead of promised 60!!!! Their tire policies and etc, its just an extra way of getting you. You will get your tires only if you service your car there, for the price of "golden oil". BE CAREFUL WHAT YOU ARE SIGHING!!! DO NOT BUY ANY EXTENDED WARRANTIES FROM THEM. B/C YOU WILL HAVE HARD TIME CANCELLING IT LATER. BELIEVE ME, I CHASED THE REP FOR 3 weeks, unsuccessfully!!!! More

I went to this dealership because I bought from them before, and had a good experience. I dealt with John Midget (who no onger works there) and he was fantastic. So when I went back to buy a 09 Yaris, before, and had a good experience. I dealt with John Midget (who no onger works there) and he was fantastic. So when I went back to buy a 09 Yaris, I was shocked at the terrible experience I had. I dealt with the sales man Robert, a couple of times face to face, he seemed very friendly and easy to deal with. Then I began dealing of the phone on an automatic transmission vehicle, with the power option. We where dealing on the phone one day when he quoted me a price of 14273 OTD, I made sure we were talking about the automatic, what color it was to be as well as the other options and then I told him we were eating now, and I would have to get back to him. I talked to my wife and we decided we would buy the vehicle for 14000 OTD. After calling him back in a day or so, we talked back and forth and then called me back wanting me to go to the dealership, bc the whole saler was down there and they wanted me to get a better deal on the trade in (about 5pm), I said how long would that take and he told me that the guy would be there in 15-20minutes. I was hesitant and asked them if they would go 14000otd, and repeated all the options and the car so there would be no confusion. He told me yes, so I went to the dealership. I handed him the key so the whole saler could look at the vehicle, no realizing he wasn't even there. When I asked about his where abouts they stated "He couldn't make it". Immediately, a red flag went off and I became uneasy. It was then when the dishonesty REALLY came out. They began dealing on the car price, and then pushed a paper in front of me showing the price of the vehicle being $753 more than what we discussed on the phone. Then they told me, "Well, robert is kind of new and he messed up" I told them I find it really hard to believe considering I had him repeat everything, and I repeated everything to make sure we were on the same page. After being tag teamed from various salesmen, and the manager I left, when I found out one of the rebates they were offering me had to be financed through them, and the would not give me the vehicle for the quoted price. This is clearly a bait and switch and it makes me sick to think they could pull that tactic on me. I will never deal with them again, and will file a report with the BBB. I have decided to buy either a honda or volkswagen instead. Way to go Toyota of Elizabeth City!! More