Hall Toyota Elizabeth City

went for oil change, left with new car was upset with the service department, living on the outer banks it is a long drive. Talked about refinance of the car, but ended up with a new car. was upset with the service department, living on the outer banks it is a long drive. Talked about refinance of the car, but ended up with a new car. They really work with me about low payments More

Traded in my two cars and received Excellent service Dated March 17, 2015..... I am a long time customer of Toyota of Elizabeth City, NC. My Sales person was Daniel Spence and even though my son and I Dated March 17, 2015..... I am a long time customer of Toyota of Elizabeth City, NC. My Sales person was Daniel Spence and even though my son and I spent several hours there, because we kept trying different makes and models of vehicles... Mr Spence remained customer friendly and assisted us at every turn. I received great service coupled with excellent customer service. Thank you Daniel!!! Also when I went to sign the final paperwork, the "finance" guy I believe, was very friendly and explained each sheet that I signed. My son and I had a positive as well as successful experience. Again Thank you Toyota of Elizabeth City, I will be recommending you to my family and friends. God bless. Cynthia and Louis More

True car customer Bought a car from Toyota of Elizabeth City Saturday. I must say, my salesperson Danny was excellent and the managers even came out and personally spok Bought a car from Toyota of Elizabeth City Saturday. I must say, my salesperson Danny was excellent and the managers even came out and personally spoke to us. My husband is in the military and we've bought several vehicles over the years in many different states. This was by far one of our best experiences. We will definitely recommend you to our military family. April Moyers More

Dishonest and Shady Business Practices, but friendly, lol UPDATE: BBB Ad Review issued. Dealer did not respond to two requests. BBB is currently updating the info on this business. Also, several onlin UPDATE: BBB Ad Review issued. Dealer did not respond to two requests. BBB is currently updating the info on this business. Also, several online reviews, which are clearly questionable/ conflicts of interest, , have been posted on several customer review sites to help boost ratings. Many of the reviews have been flagged, reported and removed, but there are few still out there...be cautious. My son went in to buy a new vehicle. They were extremely friendly. They had this nice, slick, glossy ad promising a free iPad, TV or gift card with the purchase of every new or used vehicle. As the deal went on, my son asked about the promo. They would not honor it because he was given what they considered to be such a good deal. He would need to pay full price. No where in the ad did it mention this requirement. Oh, then he would need to pay an addendum. Again, no where on the ad. Anyway, he was tired of arguing and would have to return to pick up his vehicle anyway, so he decided to broach the subject when he came back in. The next day, I called and asked about the promo. I was told everyone purchasing a vehicle gets the gift advertised. That was until I told them who I was. Then their story changed, The sales manager could not adequately explain the promo rules so he became angry and flustered and hung up on me. Third attempt to address the promo subject was when my son went to pick up his truck. He asked about the promo rules and was directed to the finance person. The finance person gave the full price addendum explantation, but changed his story to "you have to have a scratch off number" on the ad. Nope. Not true. That, in the rules, applied to a sweepstakes that anyone could enter, according to their ad. But they continued to argue, making up rules each day and with each person. Fourth attempt to address the issue, my father made contact with the dealership. They proceeded to tell my father that my son voluntarily opted out of the promo. Wow. A lie. The extremes they went to to close a deal, to deceive, to cheat....just wow. Now, We are worried about having to deal with this dealership for warranty and service work. Uuuggghhh. We have reported them and their ad to Toyota, to the BBB and will be filing a complaint with the NC Attorney General for deceptive advertising practices. So, if you decide to deal with these shady people, just be cautious. You may not get what you were promised or offered. You will definitely not get straight answers. Be wise, be wary. Obviously we do not recommend this business. More

STAY AWAY! Please do not go here and waste your time and money. I had two different offers from Deon Bradley(sales) and Willian Turner(finance) and they did not Please do not go here and waste your time and money. I had two different offers from Deon Bradley(sales) and Willian Turner(finance) and they did not fulfill either one of them. They will waste your time and money. They are a complete rip off, go to Virginia to get your vehicle! More

service of my vehicle I stopped in due to a check engine light, they said someone would be with me soon, 4 hours later they pulled my can in the shop charged me a 85.00 che I stopped in due to a check engine light, they said someone would be with me soon, 4 hours later they pulled my can in the shop charged me a 85.00 checkout said it was an issue with the fuel system 1600.00 later I'm out the door only to find myself stranded on the side of the road, had vehicle towed back to the dealer ship, contacted service manager the next morning was informed of another checkout fee she was very rude, was told vehicle needed more work about 900.00 dollars. Frustrated I had vehicle towed to another dealership, found vehicle had a faulty computer which was still under warranty, spoke with owner and was told he could do nothing due to having the car towed to another Toyota dealer. Service people are horrable and completely misdiagnosed my vehicle. Do not go there they are unprofessional . More

They were very honest on my deal This was the best Toyota dealership I had dealings with while looking, and finally buying, our new 2015 4Runner. The dealership was honest and upfront This was the best Toyota dealership I had dealings with while looking, and finally buying, our new 2015 4Runner. The dealership was honest and upfront with every aspect of the buying experience. I had gone to 5 different dealerships and in negotiations with 3 in order to find the best price and service. Austin had us the best up front price and had my car waiting on the day we agreed. Tom, the owner, was a man of his word and took care of some concerns we had. He made me a promise and kept it, even though it hurt his profit margin. They are the most honest dealership I have ever bought a car from, and I have purchased no less than 6 new cars in the past 10 years. The finance department was a breeze! I will be back. More

We purchased a new highlander and traded in our 2009 highlander. They advertised That they would give $3,000 above book value. They would give me the $3,000 but wanted to take $2000 off the blue book va highlander. They advertised That they would give $3,000 above book value. They would give me the $3,000 but wanted to take $2000 off the blue book value and they add an addendum sticker to the vehicle for $1,200. That's a bait and switch. The addendum sticker is a scam. They also forgot to take off the $500 deposit we gave them from the bill of sale. This was the fourth vehicle we purchased from them and the first time we had any problems More

my car was totaled jojo and steve where great helped me get my gap insurance claim handled and steve was able to get me a new truck you guys are awesome get my gap insurance claim handled and steve was able to get me a new truck you guys are awesome More

Had a 8am appt this morning for a oil change and state inspection. It took 1 hour and 50 minutes to do both things. The oil change takes about 45min to 1hr. Not once did anyone come and tell me what is go inspection. It took 1 hour and 50 minutes to do both things. The oil change takes about 45min to 1hr. Not once did anyone come and tell me what is going on. (I told them I would be waiting.) When I asked what was going on at the 1hr and 30 min mark. The told me my car was on the inspection machine. That they were sorry. And that they couldn't do oil change and inspection at the same time. Makes no difference to me on how it gets done. As long its done. To me if a cutomer has an appt they come first. Walk in appt's go to the end of the line. I've been a customer of Toyota of Elizabeth City for 2 and a half years now. My husband I bought 2 vehicle's from. I'm not happy about how I was treated today. I showed as I was walking out of the building. Someone asked if they could help me as I was walking to my car saying loudly that he was the owner. The supposed owner never came over to my car when I was sitting there getting my stuff together to leave. AGAIN NOT HAPPY ABOUT HOW I WAS TREATED TODAY. More