Hall Toyota Elizabeth City

Was told they did 98 point inspection on used car we bought My wife bought a 2009 Hyundai Accent with 76,000 miles on it for my son who's a freshmen in college..I met her and the salesman in town to test ride. My wife bought a 2009 Hyundai Accent with 76,000 miles on it for my son who's a freshmen in college..I met her and the salesman in town to test ride. Supposedly they replaced front brakes, tires, battery and drive belt, and threw in the 75,000 service. The car rode fine and the only thing I noticed was a ticking sound from the rear when I applied the brakes right before stopping. I shutoff the car and mentioned that to the salesman. We looked in the trunk and because the jack was loose in the spare tire area he attributed that to the sound I heard. But said they would check it out. I left at that point and noticed in my rear view mirror as I went down the street that they were still parked. I figured they were BSing or something. My wife told me later the car wouldn't start after I shut it off. They had to tow back to dealership and replaced the starter. The next day we get the car and I noticed a screeching sound when starting the vehicle. I had a friend of mine look at it and he said the steering and starter belt needed tightened. He also noticed the clicking sound in the rear when I slowly came to a stop. He said no problem rear brakes need adjusted. Wife took it back and they replaced the rear brake shoes and adjusted. Works fine now. However they said they just replaced the belts and they were fine. I took it for a ride and car made a screeching sound upon starting. Then driving down the rode it would screech on every turn made and upon taking off at a red light or stop sign. This time I took it there and showed the service manager the video I took of it screeching and he said the belts need replaced. No problem. The service technician took me for a ride afterwards and finally it was fixed. He stated he had to tighten the alternator and power steering belts. Ya think!!!! Took 3 trips to service to get it right. More

Everything was good! I love the car, and the people were friendly and it was a good experience. Getting your first car is like having a piece of cake. I love the car, and the people were friendly and it was a good experience. Getting your first car is like having a piece of cake. More

customer for life Just purchased a new car. Everyone is so nice. Transaction went very smoothly. I recommend this dealership and for you to go thru Brandy Derr, sales r Just purchased a new car. Everyone is so nice. Transaction went very smoothly. I recommend this dealership and for you to go thru Brandy Derr, sales rep., she is awesome!! More

Customer for Life????? On Sept. 12th I purchased a 2014 Highlander from this dealership through the USAA Car Buying service. Everything started out fine! We agreed on a pr On Sept. 12th I purchased a 2014 Highlander from this dealership through the USAA Car Buying service. Everything started out fine! We agreed on a price and the finance manager was able to arrange financing that was actually a bit better than my pre-approved rate thru USAA. During the pre-delivery inspection I noted that a piece of interior trim was broken. The dealership agreed to repair it and deliver it to my home in Virginia. When the Highlander was delivered the courtesy driver and I noted that one of the electronic smart keys was missing. Upon contacting the dealership my sales consultant indicated that he couldn't locate a second key. He asked me to give him "10 minutes" and he would call me back. That was three weeks ago. I have called, emailed and texted my sales consultant, tried to reach a manager by phone and have written to the general manager. No one at the dealership has had the courtesy to follow up in any manner. The dealership uses the slogan "Customer for Life." Perhaps they should change the slogan to "Customer for Life or Until you drive off the lot, whichever comes first!" More

went for oil change, left with new car was upset with the service department, living on the outer banks it is a long drive. Talked about refinance of the car, but ended up with a new car. was upset with the service department, living on the outer banks it is a long drive. Talked about refinance of the car, but ended up with a new car. They really work with me about low payments More

Traded in my two cars and received Excellent service Dated March 17, 2015..... I am a long time customer of Toyota of Elizabeth City, NC. My Sales person was Daniel Spence and even though my son and I Dated March 17, 2015..... I am a long time customer of Toyota of Elizabeth City, NC. My Sales person was Daniel Spence and even though my son and I spent several hours there, because we kept trying different makes and models of vehicles... Mr Spence remained customer friendly and assisted us at every turn. I received great service coupled with excellent customer service. Thank you Daniel!!! Also when I went to sign the final paperwork, the "finance" guy I believe, was very friendly and explained each sheet that I signed. My son and I had a positive as well as successful experience. Again Thank you Toyota of Elizabeth City, I will be recommending you to my family and friends. God bless. Cynthia and Louis More

True car customer Bought a car from Toyota of Elizabeth City Saturday. I must say, my salesperson Danny was excellent and the managers even came out and personally spok Bought a car from Toyota of Elizabeth City Saturday. I must say, my salesperson Danny was excellent and the managers even came out and personally spoke to us. My husband is in the military and we've bought several vehicles over the years in many different states. This was by far one of our best experiences. We will definitely recommend you to our military family. April Moyers More

Dishonest and Shady Business Practices, but friendly, lol UPDATE: BBB Ad Review issued. Dealer did not respond to two requests. BBB is currently updating the info on this business. Also, several onlin UPDATE: BBB Ad Review issued. Dealer did not respond to two requests. BBB is currently updating the info on this business. Also, several online reviews, which are clearly questionable/ conflicts of interest, , have been posted on several customer review sites to help boost ratings. Many of the reviews have been flagged, reported and removed, but there are few still out there...be cautious. My son went in to buy a new vehicle. They were extremely friendly. They had this nice, slick, glossy ad promising a free iPad, TV or gift card with the purchase of every new or used vehicle. As the deal went on, my son asked about the promo. They would not honor it because he was given what they considered to be such a good deal. He would need to pay full price. No where in the ad did it mention this requirement. Oh, then he would need to pay an addendum. Again, no where on the ad. Anyway, he was tired of arguing and would have to return to pick up his vehicle anyway, so he decided to broach the subject when he came back in. The next day, I called and asked about the promo. I was told everyone purchasing a vehicle gets the gift advertised. That was until I told them who I was. Then their story changed, The sales manager could not adequately explain the promo rules so he became angry and flustered and hung up on me. Third attempt to address the promo subject was when my son went to pick up his truck. He asked about the promo rules and was directed to the finance person. The finance person gave the full price addendum explantation, but changed his story to "you have to have a scratch off number" on the ad. Nope. Not true. That, in the rules, applied to a sweepstakes that anyone could enter, according to their ad. But they continued to argue, making up rules each day and with each person. Fourth attempt to address the issue, my father made contact with the dealership. They proceeded to tell my father that my son voluntarily opted out of the promo. Wow. A lie. The extremes they went to to close a deal, to deceive, to cheat....just wow. Now, We are worried about having to deal with this dealership for warranty and service work. Uuuggghhh. We have reported them and their ad to Toyota, to the BBB and will be filing a complaint with the NC Attorney General for deceptive advertising practices. So, if you decide to deal with these shady people, just be cautious. You may not get what you were promised or offered. You will definitely not get straight answers. Be wise, be wary. Obviously we do not recommend this business. More

STAY AWAY! Please do not go here and waste your time and money. I had two different offers from Deon Bradley(sales) and Willian Turner(finance) and they did not Please do not go here and waste your time and money. I had two different offers from Deon Bradley(sales) and Willian Turner(finance) and they did not fulfill either one of them. They will waste your time and money. They are a complete rip off, go to Virginia to get your vehicle! More

service of my vehicle I stopped in due to a check engine light, they said someone would be with me soon, 4 hours later they pulled my can in the shop charged me a 85.00 che I stopped in due to a check engine light, they said someone would be with me soon, 4 hours later they pulled my can in the shop charged me a 85.00 checkout said it was an issue with the fuel system 1600.00 later I'm out the door only to find myself stranded on the side of the road, had vehicle towed back to the dealer ship, contacted service manager the next morning was informed of another checkout fee she was very rude, was told vehicle needed more work about 900.00 dollars. Frustrated I had vehicle towed to another dealership, found vehicle had a faulty computer which was still under warranty, spoke with owner and was told he could do nothing due to having the car towed to another Toyota dealer. Service people are horrable and completely misdiagnosed my vehicle. Do not go there they are unprofessional . More