Hall Toyota Elizabeth City

Not very attentive; not very informative I went in for a simple sensor replacement, and by the time I left, had to walk out with a new (used) car, after being told that the mechanic really di I went in for a simple sensor replacement, and by the time I left, had to walk out with a new (used) car, after being told that the mechanic really didn't want to release the car after having completed several diagnostics that would have resulted in me having to pay $2200 for repairs if I had taken my car home that day. Scotty, my salesman was not very attentive to my requests, and even when I spoke with yhe floor manager, he dismissed me and acted like I was a waste of selling time. I understand that the main job of a salesman is to sell, but at least pretend like you care if I'm fishing out $15,000 to your dealership. Won't go back to these people. They're an insult to your intelligence, customer service, and lacking in even decent salesman tactics. More

No Ethics Had bought 2016 Limited Tacoma at this dealership, was in for 6 month service after 2017's were on lot, had thought about trading for leftover 2016 Tu Had bought 2016 Limited Tacoma at this dealership, was in for 6 month service after 2017's were on lot, had thought about trading for leftover 2016 Tundra, 6k difference in window stickers, sales manager wanted my truck plus 20k! Very poor sales tactics, in end sales manager made offer he would not honor. Than, service department signed off on work not performed, can not trust. Salesman called me 2 weeks after being at dealership, asked if I was still interested in a Tundra, said I was but they needed a better deal, he hung up! Stay away! More

Great dealership and super friendly staff Bought 2 Cars from here. Our salesman Allen was great and very friendly.got great deal and love our cars.will definitely buy more vehicles from here i Bought 2 Cars from here. Our salesman Allen was great and very friendly.got great deal and love our cars.will definitely buy more vehicles from here in the future More

Coupons you can't use The service department is alright until you try to use one of the coupons that Toyota of Elizabeth City sends out. I receive on average at least thre The service department is alright until you try to use one of the coupons that Toyota of Elizabeth City sends out. I receive on average at least three per month for a Camry Hybrid and a Tundra. They make it difficult to use the very coupons that they have sent out! I am done dealing with all the nickel and dime games. So glad I purchased a Honda HR-V for my daughter last month. Toyota needs to wake up and understand that they are turning away customers with their unsavory practices! By the way, I am also glad I purchased my Honda Pilot three years ago! Honda is now going to service ALL my vehicles! More

Great experience I was referred by my son who just purchase a 2016 Corolla two days ago from Courtney. I am proud to say I am a new owner of a 2015 Toyota Camry. Court I was referred by my son who just purchase a 2016 Corolla two days ago from Courtney. I am proud to say I am a new owner of a 2015 Toyota Camry. Courtney was great and explained all the features a d accessories well. Thank you to Mr. Daniel Spence, Courtney Smith, fiance manager Steve, and Desk Manager Steven for excellence service and job well done. I am very pleased. More

Car dealership is a joke I'm so pissed I apples for credit online I get from Cara saying we went over everything and we can put you into something. So I ask are you sure becau I'm so pissed I apples for credit online I get from Cara saying we went over everything and we can put you into something. So I ask are you sure because I have to drove 2 hours she said yes we can just bring verification of everything so I did..I get there I basically do a whole credit application over so I wanted 2 hours and Charles come back and said I wasn't approved I tried to get you approved but couldn't.. I was so freaky xxxx about the drive and the false advertisement they giving people ...I'm not done with this I'm going overboard until I get answers More

The Best car buying expirence I ever had! I am completely satisfied with my buying experience with Charles. He did everything he could to make sure I was not only happy with the Tacoma but th I am completely satisfied with my buying experience with Charles. He did everything he could to make sure I was not only happy with the Tacoma but that it was exactly what I wanted. He did a very good job explaining the truck and the warranty. Never did I feel pressured to buy. In fact it was quite the opposite. He was very professional with me, especially since I was crunched for time. Chris Vandalo and Charles worked with my schedule to be there first thing in the morning so we could complete the sale. Victoria Terry in the finance department is a wounderful person to work with. She explianed all the finance details making the whole processes go smoothly and quickly. Fil Catania runs a straight forward no nonsense car dealership, it was a very pleasurable experience. I will recommend to anyone we know wanting to buy a car and I will definitely buy from Toyota of EC again when looking to make another purchase. More

Worst sales practices I contacted Toyota of Elizabeth City after hearing an advertisement stating they could put you into another car with a lower payment. I looked at thei I contacted Toyota of Elizabeth City after hearing an advertisement stating they could put you into another car with a lower payment. I looked at their website and found a couple that were of interest to me. I sent an inquiry and Cara contacted me back where I proceeded to explain my situation and what I was hoping to accomplish. I was told that it should not be a problem and she emailed me their credit application which I completed and submitted. Cara called back to say she had received it and we could absolutely work the deal. I made an appointment with her to meet on Saturday morning, drove 1.5 hours to see her where I was passed off to a salesman named Joe who informed me that the credit application was actually NOT submitted as they needed a physical signature. This was a little irritating but I signed the app and went over everything a second time. Joe came back and said they could work a deal with 500 down but it would need to be on a specific vehicle which was not one of the ones I asked about initially. I looked at it and decided that it would fit my needs so I took it for a test drive while Joe and the "business manager" worked out paperwork for me to sign and complete if I liked it. I did like the vehicle which would have been my 3rd choice and was waiting for the contract etc. Joe came back and suddenly the same bank allegedly wanted more money down (a 75% increase mind you) or no go. Either Joe lied to me prior to the test drive or the owner:business manager did. Needless to say, I did not take this deal and a little later I contacted Cara who informed me she knew nothing about my deal but would have Joe call me to explain the bizarre increase. Still waiting. This is the classic hair and switch that give car dealerships the reputation they deserve. More

Do not waste your time here. I was initially referred to Toyota of EC by the USAA car buying service which generated a TrueCar certificate for the vehicle that I wanted and I was I was initially referred to Toyota of EC by the USAA car buying service which generated a TrueCar certificate for the vehicle that I wanted and I was contacted by the dealership through their Internet Consultant. I drove from Norfolk, VA to EC which is about an hour or so drive. Once I arrived I went on a test drive while my vehicle was being appraised. When I got back, I was in a bit of a rush to pick up a friend from the airport, which they were totally fine with they got me some numbers on the vehicle and I had to correct them right away. The advertised internet price was 31K, they were trying to sell me the Tacoma at 34K and some change. (It is important to note that I assumed that they had word on my TrueCar certificate since the internet consultant set up my appointment ahead of time and this is how I was initially referred to the dealership.). This was apparently not so. Once the salesperson, Chuck Hall, verified that the website had an internet sales price of 31K listed, his tune changed a bit. He and the sales manager insisted that I go with their financing - I gather that this is because they had already quoted me an appraisal on my vehicle based on their selling price of 34K (A last ditch effort to make a few thousand off of me by getting the finance reserve % -- since they were not making the $$ off me that they thought they would). I left that Friday and thought about all this. I contacted Chuck the next day to discuss the vehicle and he started talking about the internet price not being correct due to fine print on the bottom of the webpage which included a military discount and a college grad discount, both of which were taken off the Internet Sales Price erroneously. Basically, the internet price was a farce to lead people into the dealership. Once I brought up my TrueCar certificate in a conversation on a later date, he pretty much did his best to ignore my conversations - via email and text after that. I tried contacting management through email, never to receive any responses to my emails. My opinion: this is a very rude dealership that uses questionable tactics to lead people on. Also, I am surprised that they are affiliated with TrueCar.com or USAA since they don't want to honor their certificates. I hope USAA removes them from their Car Buying Service -- it is a shame that military personnel (or any one for that matter) have to deal with a shady dealership such as this one! More

Bad reviews unfounded! Had to have 2014 highlander seatbelt and airbag sensors recalibrate from a rear end collision. They were excellent. Got car back and thought it wasn't Had to have 2014 highlander seatbelt and airbag sensors recalibrate from a rear end collision. They were excellent. Got car back and thought it wasn't fixed and service manager Chuck hooked up the computer to the car himself to diagnose. Turned out my mistake didn't have the park assist turned on. More