Hall Nissan Virginia Beach - Service Center

My family and I bought a new Nissan vehicle at Hall Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side to place my toddler into her child's safety seat. This was a major hassle since I could not open the door from the inside or outside manually or with the remote. Never in my life did I ever experience a door not opening on any vehicle since I always thought it was just a simple set-up during the over 25 years of driving. I even owned a Nissan Maxima with electronic locks for over 16 years with never a problem. If you Google Nissan door not opening / actuator failing, it seems to be prevalent in modern Nissan vehicles. There is also a TSB on the front door locks failing and not being able to open in cold weather and it was a voluntary campaign for certain 2008-2009 vehicles such as mine where Nissan was suppose to seal the door latch and place special grease on the door cable ends. Why this did not apply to all the doors I don't know. I finally had time to bring it into service the other day. With luck having it, I was a few months out of warranty when the problem happened back in December. After explaining to the service writer Dwayn Morris about the history of these locks failing and the technical service bulletin referring to the doors not opening in cold weather. I was hoping Nissan would take care of the problem on their watch. Well after 1 and a half hours, Dwayn returned to say that the door actuator failed and that it would cost approximately $599 to fix the problem. Nearly $300 for the actuator and nearly $300 for labor. So if you buy a new vehicle a Hall Nissan, don't expect Hall Nissan to have your back once your warranty is up by a few months. I was hoping for a little good will for being a Hall Nissan customer. Who expects the door to be inoperable after 3 years? This is something you should not have to worry about. Seems to be a major problem with newer Nissan vehicles and should have been addressed during the design phase. My father died a few weeks ago, I just picked up my mother the day before after a 1 week stay at the hospital for her chronic illness, and I am expecting a newborn any day soon. Finances are tight and I was hoping to catch a break. Well for now I have to let my toddler ride in this potential death trap if I were get in an accident since her child seat is still next to this broken door. I have to wait until I save enough money to fix this situation. So there you have it, if your door one day does not open on you New Nissan Vehicle right after your warranty just expires, expect to pay nearly $600 just to get that ONE door fixed if it pertains to the door actuator. A very unsatisfied Hall Nissan Customer. More

While on vacation in VB the front wheel came off my sons MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rot MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rotor and studs had to be replaced to a cost of $1400.00. They were very accomodating and had the car ready the next day. Ron was great to work with. Good Follow up by jeff Evans More

I went to Hall Nissan last Monday for a service call. While waiting for my Murano, I decided to take a look at the new cars. Stacie Butcher approached me and asked if I would be interested in a new car. While waiting for my Murano, I decided to take a look at the new cars. Stacie Butcher approached me and asked if I would be interested in a new car. Although my car was only two years old, I liked some of the ungraded features on the newer models. After talking with Stacie, I decided to trade my car in for a 2011. Everyone that I encountered during the sale was very friendly and professional. I can honestly say that out of the seven or vehicles that I have purchased, this was definitely the easiest. This can only be attributed due to the professionalism of Hall Nissan. Thank you! More

My husband and I purchased a new 2012 Nissan Altima from Hall Nissan Virginia Beach. One week after purchasing the car it started to make a strange grinding noise each time you start the car and it hit 30 m Hall Nissan Virginia Beach. One week after purchasing the car it started to make a strange grinding noise each time you start the car and it hit 30 mph. My husband took the car to the service center and the technician rode in the car with my and told him that there was something wrong with the abs actuator. He said it should make a mechanical noise but not a grinding noise. He told us to bring the car back the next day because the rental shop was closed. We brought the car back today and they told us the noise is normal and that nothing is wrong with it. The service manager explained to us that all of the new Altima's make this noise and that there is nothing that they can do about it. We were told that Nissan is aware of this noise and that there have been several complaints about it. We are very disappointed in Nissan. This is our first Nissan and probably or last. Also we were promised a $25 visa gift card for going to Hall Nissan and we never received it. More

I always have quick service when it comes to working with Brian. I have a nissan and a chevrolet and with my chevrolet it seems like it took hours for just a oil and filter change. Working with the express s Brian. I have a nissan and a chevrolet and with my chevrolet it seems like it took hours for just a oil and filter change. Working with the express service here it seems like it takes no time. Good job guys. More

the salesman we worked with was very friendly and very nice to work with we enjoyed buying a new car here and we were very pleased with the service nice to work with we enjoyed buying a new car here and we were very pleased with the service More

Very nice staff but the service knowledge and policy were extremely poor. I had a car breakdown and I had it towed to their service repair center. I left a clear note as to what the problem is. They did not extremely poor. I had a car breakdown and I had it towed to their service repair center. I left a clear note as to what the problem is. They did not believe me nor did they bother to check to see if my diagnosis was accurate. Instead they started the car, and said they couldn't duplicate the problem. I told them that the car would stall if you drive it a couple of miles but I warned them that it could stall on them on road. Hall Nissan accepted the risk, drove my car and car stalled and would not start. They said I needed to call my insurance to tow the car (that they test drove) otherwise they would charge me for my car to be towed! Crazy service. I had warned them about the stall issue and they drove it off their lot and then left my car three miles from their location and said I needed to tow the car. Ridiculous. However, to their credit their store's manager, she did apologize and said that they were in the wrong and that the policy made no sense to her either. However, they are suppose to be professionals and experts with Nissan car repairs, and for the service department to call me to handle the car towing was bizarre seeing how they drove it off the lot knowing that the car could stall. Anyhow, they never figured out the problem and it turned out that the car's problem was exactly what I had told them from the start. What a waste of my time and theirs as well. They wasted a whole day and nothing was repaired. Shameful. More

The service I received from Hall Nissan was outstanding.Minnie was very helpful and pleasant.I would love to do business with her anytime. We need more people like her in the customer service a outstanding.Minnie was very helpful and pleasant.I would love to do business with her anytime. We need more people like her in the customer service area."HAT'S OFF TO YOU MINNIE".You are great. Looking forward to doing business with you again. More