Hall Nissan Virginia Beach - Service Center

Bernard was very rude and yelled at the staff in front of customers. Will not return customers. Will not return More

Bought an Altima from Carmax with some serious issues two days later. They told me I had to take it to the dealership (Halls Nissan) which was across the street. Maya was my service representative. All I can days later. They told me I had to take it to the dealership (Halls Nissan) which was across the street. Maya was my service representative. All I can say is two and a half serious issues ( the half was the mechanic who didn't tighten some bolts back and half a mile down the road I had to be towed back to shop) but Maya was on point and I was back on the road in 15 mins. Maya was great with her quick actions and awesome customer service. I give 5 stars to Maya! Ms. Shivers More

Excellent experience and service! Love bringing vehicle here! Joe was super helpful and nice and didn’t push me to do anything that I did Not feel was needed. Love bringing vehicle here! Joe was super helpful and nice and didn’t push me to do anything that I did Not feel was needed. More

Dwyan is one of the best he will go out of his way to make sure you are satisfied. Strongly recommend requesting him next time you schedule service at Hall Nissan VB! make sure you are satisfied. Strongly recommend requesting him next time you schedule service at Hall Nissan VB! More

Always a thumbs up with his service when I bring my car in for service. Excellent !!! Thanks for have a excellent service staff. in for service. Excellent !!! Thanks for have a excellent service staff. More

Customer service. . I waited 5.5 hours to get an inspection I scheduled 3 weeks ago. The service desk worker lied when I asked to speak to the manager.. She said it was . I waited 5.5 hours to get an inspection I scheduled 3 weeks ago. The service desk worker lied when I asked to speak to the manager.. She said it was Bernard Branch but the website says it is Jeff Evans. This is my last time utilizing this location.. I have been a customer for a year but that ends today. Then the front desk work was nonchalant about. I have something scheduled today if I knew it was going to be this long I would have rescheduled it More

Mary was such a helpful customer service rep! I came in with an issue and she worked around my schedule to help me get my car out of the shop within just a few hours! She even gave a detailed run I came in with an issue and she worked around my schedule to help me get my car out of the shop within just a few hours! She even gave a detailed rundown of what was done while in the shop and a full price breakdown. Extremely friendly and i am a happy customer! More

My entire family and myself bring our cars to this dealership. We don't all have Nissans but what we have in common is our love for the customer service and how they get it right the first time, wheth dealership. We don't all have Nissans but what we have in common is our love for the customer service and how they get it right the first time, whether it is buying a car/finance, service, or parts! The only Service Advisor we all use is Mr. Branch because he has proven to be friendly, professional, knowledgeable about cars, and honest. We actually followed Mr. Branch from Green Gifford and then we fell in love with Hall Nissan!! More

Sales person was not truthful of the service I would receive I have has a great experience with Hall VBCH Blvd (purchased two vehicles) until I had gotten service recently at Hall Nissan on Boney Road. I specifi I have has a great experience with Hall VBCH Blvd (purchased two vehicles) until I had gotten service recently at Hall Nissan on Boney Road. I specifically asked the service man if the transmission service would include the transmission filter replacement and flushing and he said "it was included". Over the weekend (3/29/2020) I finally got a chance to review the work and to my surprise the transmission pan was not removed!! (Full disclosure, I have done this work several times on my other vehicles, I just did not feel like doing it because it had been cold outside). When I called today (3/30/2020) and asked why he did not tell me the truth, he is now explaining that the transmission filter is never replaced during THEIR servicing n Flush! Had I known that, I would have kept my $222.68 and did it myself!!. I expected them to pull the drain pan, clean out the gunk and look at the magnet to let me know if the metallic particles were fine or bigger pieces. Do DEALERS not provide real service any longer? Are they in such a hurry to get to the next victim that they don't care any longer? How many customers really get a chance to see inside of their drain pan? This is a valuable time to tell the truth to customers that may force them to bring in their vehicles for good and truthful service. I do hope that a concern manager look at this trend and put a hold on this kind of "shady" performance; provide some REAL customer service!! Mr. Hall Nissan on Bonney Rd, It feels like you just stole my money. You advertisement offered great service, I am still waiting. More