Hall Mazda

Great experience. - Abraham’s communication by phone and video brought us in as we had just had a bad experience with another dealer. He worked the negotiation, prep - Abraham’s communication by phone and video brought us in as we had just had a bad experience with another dealer. He worked the negotiation, prep and follow up. - Isaiah and Joshua as Isaiah mentored Joshua. on customer service and documentation. Product knowledge and customer service seemed natural. to Joshua and Isaiah. - Joseph , General Sales Manager and Finance were definitely calm, fair leaders. They made the purchase process work through their salesmen and customer interface. Plus the General Sales Manager understanding when I noted three things that would make me “feel”” good about the purchase. We as customers can be understanding and not demanding which allows a dealership that operated as I saw. The vehicle was just what we wanted and the couple of things agreed sealed the buy. Dealer focus on process including initial list of questions made sense especially as Isaiah calmly and professional noted reference the questions to start. He noted the list of questions allows the dealership to understand and respond to all customers. Thank you. Good job More

Overall, a terrible experience dealing with your sales people, specifically Robert Pena. After experiencing numerous phone calls previous to purchasing a new 2025 Mazda, now that the sale is complete, w people, specifically Robert Pena. After experiencing numerous phone calls previous to purchasing a new 2025 Mazda, now that the sale is complete, with problems associated with final paperwork, it has been extremely difficult in solving said problem. Contact with RP has been minimal at least. Seems like once the sale has been done, the interest in customer satisfaction drops off dramatically. You've definitely lost this customer. More

After getting into a car accident and the driver at fault totaled my fully paid off car…I was looking for a preowned vehicle I could afford. Robert stepped up and helped get cars that I wanted to test drive, totaled my fully paid off car…I was looking for a preowned vehicle I could afford. Robert stepped up and helped get cars that I wanted to test drive, and didn’t stop until I was 100% happy. I ended up looking at a new pretty sparkly blue 2025 Mazda 3, and with the help of Robert and the General Manager Richard, they helped me realize that the payment was about the same for a brand new vehicle verses something preowned. They gave me a deal that I could not pass up and I am so happy!!!! More

I had to purchase a new vehicle on short notice due to unforeseen circumstances. My experience with Hall Mazda was very pleasant overall. Trent was professional, patient and answered all of my questions. unforeseen circumstances. My experience with Hall Mazda was very pleasant overall. Trent was professional, patient and answered all of my questions. More

Bought a 2025 CX90 over the phone, like I always do. I have never had a problem doing this until I bought a Mazda. They are about 10 years behind Toyota and Honda on features. I let my workers look at t I have never had a problem doing this until I bought a Mazda. They are about 10 years behind Toyota and Honda on features. I let my workers look at this car and all of them said they would rather keep their 2012 and 2016 cars over this one. It is not intuitive or up with the generation. Don't put screens in a car if you can't touch them. That is the easiest way to control everything. Your center console dial is the worst design and will cause people to crash trying to figure out how to use it. Also who doesn't put sirius xm as a standard in vehicles? To someone who has been driving and buying cars for over 20 years, this car is the worst I have ever owned. After an hour in this car your butt and legs go numb, don't bother trying to work the radio or anything else with a dial. Tried to get back my 2022 honda pilot instead of this car because my pilot has better features and its older. By the way it took me e tries to get my car started this morning and once it started my safety features didn't work. I called the dealership and they said that was normal. In no world is that normal. Safety features should work as soon as the car comes on, not 30 minutes after driving More

As a whole, this location was unprofessional, pressure you for after market/service packages, and very slow compared to other dealerships in getting the paperwork completed. This is by far the worst Hall you for after market/service packages, and very slow compared to other dealerships in getting the paperwork completed. This is by far the worst Hall dealership I've dealt with, and it taints my opinion of the whole brand. More

So one thing we are asked at my work when we are thinking about altering a procedure or policy is, “is it duplicatable? Or are we able to do it the same way for everyone that comes in no matter who is on sta about altering a procedure or policy is, “is it duplicatable? Or are we able to do it the same way for everyone that comes in no matter who is on staff that day?” What Rob does for customers is not something that is “duplicatable” or “trainable”. If Rob is off or retires he cannot be replaced. When I contacted Rob I had already spent 10+ hrs at other dealerships and I let him know that before coming out. He told me a car that was over what I wanted to spend could match my budget and sent me a personal video of the car with emphasis on premium plus model of the car. I was ready for third trip to a dealership just to get there and have what we said over the phone not be the same in person. Rob took me immediately. I had no idea I had somehow ended up messaging the best salesman In Hampton roads. I had little expectation of leaving with a car due to the other experiences. We went on a test drive and it was like Rob built the car. He showed me and told me every lever, every dial, every setting, every option and feature the car had. The back passenger seatbelt alarm went off driving and instead of dismissing it and trying to sell the car he was adamant on finding out why it was alarming like he wouldn’t sell the car with an issue. (Heavy bag I placed in the back) He kept asking me what I thought on the test drive. I didn’t want to say my thoughts because I felt like this is super nice and as a carsales place I’ll just get cost jacked up and not make deal I was promised. NEVER would’ve happened. When we got back I was given the exact offer mentioned over the phone and trade in value 2k higher than other dealerships. I was honestly waiting for the catch the entire time and antsy to get the keys and drive home because it felt like such a steal like there’s no way they’re letting me walk out of here paying this for that car. I check out Robs reviews and he is out here texting customers answers to their questions 1+ after buying their car from him and he’s jumping their batteries. I cannot believe such a good, honest man works in car sales. There’s not a question I could’ve thought of that Rob did not already explain to me about service maintenance, how the car works, etc. I live in Western Branch and I strongly feel the need to drive 30 minutes for an oil change every time due to Rob’s diligence and honesty throughout the entire process. Thank you such much Rob easily best car buying experience I have had. More

Outstanding effort by Robert during the purchase of our CX90. Extremely helpful and professional service. CX90. Extremely helpful and professional service. More

They are consummate professionals They don’t just sell cars, they sell Lifestyle change upgrades. cars, they sell Lifestyle change upgrades. More

I had an excellent experience working with Abraham Brown at Hall Mazda From the moment I walked in, Abraham's friendly demeanor and professionalism stood out. He took the time to understand my needs and pre at Hall Mazda From the moment I walked in, Abraham's friendly demeanor and professionalism stood out. He took the time to understand my needs and preferences, ensuring that I found the perfect car without any pressure. His knowledge of the vehicles and the purchasing process was impressive, and he answered all my questions with patience and clarity. Abraham made the entire process smooth and stress-free. I highly recommend him to anyone searching for a new or used car. Thank you, Abraham, for your outstanding service! However, the reason for four starts to Hall Mazda: Most car dealers offer lifetime oil changes; Hall Mazda ( mile one ) is an exception. Hopefully, they will reconsider this feature. More