Hall Mazda

Great customer service. Love that they send video showing and explaining needs to be done, email checklist for approval, and bill for review and authorization, all communication by text, but available to spe and explaining needs to be done, email checklist for approval, and bill for review and authorization, all communication by text, but available to speak to you on phone if you prefer. Text when you are on the way, they meet you and you are out in 5 minutes. More

Words cannot describe the service here at Hall Mazda. From Sales to Service everything is top notch!! Will be a Hall customer for life! Excellent! From Sales to Service everything is top notch!! Will be a Hall customer for life! Excellent! More

Service was prompt - no issues with work performed. Received a short video of the vehicle’s brakes and underside. Friendly and professional. More coupons would be nice. Received a short video of the vehicle’s brakes and underside. Friendly and professional. More coupons would be nice. More

I have worked with Glenn for several new car purchases over the years and he has always been great to deal with. Very knowledgeable, never pushy and fair. Glenn Askew is the guy that you want looking ove over the years and he has always been great to deal with. Very knowledgeable, never pushy and fair. Glenn Askew is the guy that you want looking over your deal. More

Excellent service, easy appointment setting for getting your car serviced. Appointment time took care when I arrived service done quickly. Informed of filters that needed to be replaced, your car serviced. Appointment time took care when I arrived service done quickly. Informed of filters that needed to be replaced, More

Super friendly and helpful. Very professional. They helped with a recall matter and also got me set up with a new roof rack for my recently purchased Mazda 3. helped with a recall matter and also got me set up with a new roof rack for my recently purchased Mazda 3. More

I've been taking my car to Hall Mazda since I bought in 2006. I've always had great service! Very happy with the work done! 2006. I've always had great service! Very happy with the work done! More

I brought my car in for a repair to a cable under my driver seat and the state inspection. During the state inspection it was found that I needed a cabin filter, spark plug replacement, a belt, new batt driver seat and the state inspection. During the state inspection it was found that I needed a cabin filter, spark plug replacement, a belt, new battery and maybe something else. I was not prepared for all of these repairs and was a tad upset. Both Kamal and Shane were extremely professional, very patient with me, and explained my options as well as made suggestions as to alternative work around and feasible timeline. Kamal personally showed me items that my husband and I questioned really needing a repair. I will definitely continue to bring my car to Hall Mazda as long as those two are still working there. Kudos to the mechanic too! I will also highly recommend to my friends. Nice work guys! More

I love going in this dealership since me and my husband bought our car here ! We don’t have any problem making our service appointment ❤️ bought our car here ! We don’t have any problem making our service appointment ❤️ More

Why did labor cost increase for oil change, mechanic delivered car w/o mask on (got good for my anxiety), no small waters or pre packed snacks in lobby (covid shouldn't effect this) & car wasn't vacuume delivered car w/o mask on (got good for my anxiety), no small waters or pre packed snacks in lobby (covid shouldn't effect this) & car wasn't vacuumed out. Fredericksburg location always vacuumed and washed. Jo was pleasent in hearing me out about me coming in prior for service including the 12 point inspection and being passed with no warnings but, ended up with a dead battery that left me stranded on side of the street 2 days later. I cant say 100% would recommend but I think next time I will try Chesapeake location and see how they do. More