Hall Mazda

- a 20 minute wait just to drop your car off is - a 20 minute wait just to drop your car off is unacceptable - calling 20 minutes before the service department closes to tell you your car is done - a 20 minute wait just to drop your car off is unacceptable - calling 20 minutes before the service department closes to tell you your car is done is also unacceptable - free oil change and state inspections upon purchasing a vehicle means nothing because they’ll make up an excuse to charge you anyways - will definitely not buy another car from Hall Mazda (Va. Beach) - service department and customer service has really gone down hill in the 19 years I have been a loyal customer More

Very pleasant to work with Jolynn. She was Very much helpful and informative. She suggested to what I need for the next scheduled maintenance. Thanks to Jolynn. helpful and informative. She suggested to what I need for the next scheduled maintenance. Thanks to Jolynn. More

We visited 6 dealerships when looking for a new car. The atmosphere at this dealership was one of professionalism and a desire to meet our needs. Each person we interacted with gave us their undivided atten atmosphere at this dealership was one of professionalism and a desire to meet our needs. Each person we interacted with gave us their undivided attention and worked as a team. More

Poor Communication Skills Kamal lacks the ability to communicate clearly, factually, and respectfully. His condescending words in a recent email with me was inappropriate and I Kamal lacks the ability to communicate clearly, factually, and respectfully. His condescending words in a recent email with me was inappropriate and I'll never return to your dealership for anything. More

Excellent service! They take great care of my vehicles and always go above what is expected. Highest level of integrity. I would not go any where else! and always go above what is expected. Highest level of integrity. I would not go any where else! More

All of the staff was amazing. Very helpful and quick! Responses to questions were fast and available by phone, text, and/or email. Very happy with the service. Responses to questions were fast and available by phone, text, and/or email. Very happy with the service. More

We brought our first Mazda in 2017. It was a cx3 Mr. Pena was our sale representative and he was excellent. Our sale experience was so great we went back in 2019 to buy another car. Sadly we did not see Mr.P was our sale representative and he was excellent. Our sale experience was so great we went back in 2019 to buy another car. Sadly we did not see Mr.Pena that day. Mr. Wilson was our sale representative for that day and he was not as helpful, when we had problem with missing part for our new 2019 cx5 car he was dismissive of our problem. Another agent help us solve this issue. Both the service and part departments at Mazda dealership were excellent, we never had any issue with them. More

Service dept. very informed, friendly,andhelpful. I was Service dept. very informed, friendly,and helpful. I was kept informed about what I needed to get repaired and how long it would take. Great job Service dept. very informed, friendly,and helpful. I was kept informed about what I needed to get repaired and how long it would take. Great job More

Absolutely phenomenal customer service! I’ve been to many car dealerships and service centers over the years, but this one is by far the best. Also, Taryn sets the standard for excellence in the custom many car dealerships and service centers over the years, but this one is by far the best. Also, Taryn sets the standard for excellence in the customer service field - she is awesome! More

I thought my last dealership was pretty awesome, but having dealt with Hall I’m positive they were subpar at best. Since I’ve gotten to VA my car has just given me so many problems and Hall has bent ov having dealt with Hall I’m positive they were subpar at best. Since I’ve gotten to VA my car has just given me so many problems and Hall has bent over backwards to get me situated. Most recently, my car has been weird starting up and yesterday a bunch of different lights popped on. I called assuming they’d schedule me out for a few weeks but they told me to bring it in and they’d give me a loaner, I was actually super confused because, what?! But nope! They got me in and out as they were close to closing and by this morning let me know all the issues (there were a lot) and got me my car back by noon still. I’d give these guys 10 ⭐️ s if I could. So thankful I found some place I can trust right off the bat. Also, everyone is SO friendly!! Thank you, Michael! More