Hall Mazda Volkswagen

We flew in from NYS to purchase a used vw and we were not treated well at all. Gave us a hard time about price, items missing from car that were supposed to be included with car and now wanted to charge us f treated well at all. Gave us a hard time about price, items missing from car that were supposed to be included with car and now wanted to charge us for the items. Got 50 miles away from dealer then find out cruise does not work air pressure light stays on. This is the worst dealership I have every been to. Buyer Beware. Service dept could not answer any questions about the working parts of car. They should be ashamed of themselves. I cannot understand how anyone can give them a good review. They must be friends of the dealership or family. This car had only 25,000 miles and was pre-certified I cant understand how it could be with all the things wrong at time of purchase. Also the oil was dirty dirty dirty so I am sure that was not changed. BEWARE BEWARE BEWARE More

Lynn was great to work with. She's really nice and was super helpful- made the experience pain free. I was impressed with their overall selection of used vehicles, not a bad car on the lot. was super helpful- made the experience pain free. I was impressed with their overall selection of used vehicles, not a bad car on the lot. More

I have owned 4 Volkswagen Jettas and all of them have been serviced at Hall for either mechanical and/or body repairs. Any concern that I would ask them to address were investigated and explained to me i been serviced at Hall for either mechanical and/or body repairs. Any concern that I would ask them to address were investigated and explained to me in terms that I could understand. My last repair was quite extensive but Sean Westhouse, my service advisor, provided timely updates on where they were in the repair process as well as provided me with transportation while my car was being serviced. I can always count on Sean to accommodate any concern I have with my vehicle from the extensive repair I recently experienced to the replacement of a bulb in the headlight. Overall, Hall Imports has continually demonstrated excellent customer service and superior quality in the work they do. I will continue to bring my vehicle here for service. More

Sean W. goes above and beyond. He is courteous, professional and thorough. He makes sure that he is always available and follows up in a timely manner. His service and demeanor are impeccable. He c professional and thorough. He makes sure that he is always available and follows up in a timely manner. His service and demeanor are impeccable. He can anticipate needs beforehand, takes care of the situation, and makes car care easy for the consumer. I've never had such a great experience with my car- or any other service- like this since moving to Wisconsin. Sean W. and Hall Imports are a pleasure to work with. More

Scott made the entire VW purchase an enjoyable one. Scott has great knowledge of his inventory and is always available to answer any questions I have about my VW CC. Thank you for the great work and it won't has great knowledge of his inventory and is always available to answer any questions I have about my VW CC. Thank you for the great work and it won't be the last car I buy from Scott Holpfer. More

Scott was a pleasure to work with. He was knowledgeable about the vehicle and made good recommendations. I was extremely happy with my experience at a car dealer, which I normally do not enjoy. about the vehicle and made good recommendations. I was extremely happy with my experience at a car dealer, which I normally do not enjoy. More

Lynn did an excellent job selling us this vehicle. She goes above and beyond and knows her stuff. We do not waste time with unneeded information and would rate this experience (as always as we are repe goes above and beyond and knows her stuff. We do not waste time with unneeded information and would rate this experience (as always as we are repeat customers of Lynn) "excellent." More

We have worked with Lynn previously on purchasing a new car. Her service and the dealer's overall service was excellent that is why we returned when purchasing this used car. They have gone out of their car. Her service and the dealer's overall service was excellent that is why we returned when purchasing this used car. They have gone out of their way to meet our needs. More

I had a wonderful experience with Chris, he was very knowledgable about the VW Passat and explained the features and controls of the car accurately. Chris, answered all my questions and expained the va knowledgable about the VW Passat and explained the features and controls of the car accurately. Chris, answered all my questions and expained the value and durabilty of the Passat. I did not feel rushed into buying the Passat but I am so glad I did. I truly love it!! I definitely would buy from Hall Imports in the future. Great salesman= Happy Customer, Thanks!! More

I initially selected Hall based on limited research and price alone but was still truly apprehensive considering the distance between us. I have dealt with dealers in the past that have not lived up to the price alone but was still truly apprehensive considering the distance between us. I have dealt with dealers in the past that have not lived up to the claims they make and the distance would be a drawback if there was a problem being that I like to do the face to face thing in business. I had all my fears put to rest about long distance or internet sales by Jake and Hall, from the first time I spoke to Jake he made me feel as though he really cared about me getting the right car and not just the opportunity to make a sale. Jake walked me through each process being careful to make sure I understood everything concerning the process also the vehicle I was looking at, he went over the car himself and reported back to me with honesty his findings not to mention he also got me another half point off my financing (He acted as an ADVOCATE) Go figure? I had a problem after getting home with my tires and they immediately took care of it not what I expected...really. I was prepared to get the run around and end up eating the cost of the repair....not so! They stood behind, aside and in front of the car they sold me. I felt like I had purchased a Rolls Royce the way I was treated. I was blessed to spend a weekend at the Ritz Carlton in Chicago and felt that the service there was right out of Heaven and never thought I would experience such again but I was wrong. Jake and Hall Volkswagen has redefined customer service in my book and because of it in 2 years when I am ready to upgrade they will be my choice, they EARNED my business and RESPECT along with it. This is an A1 Dealer and I recommend them in every way, if you want a no gimmick no tricks family experience with fair pricing in your next purchase of a car. LOOK NO FURTHER. More