Hall Mazda Volkswagen

Really Disappointing This was hands down the most painful buying experience of my life. I felt like I was bothering everyone I came into contact with, and ended up getting This was hands down the most painful buying experience of my life. I felt like I was bothering everyone I came into contact with, and ended up getting financing elsewhere because nobody in finance bothered to return a call or respond to an email. More

Loving VW! My experience at Hall VW was excellent! Lynn was my sales Rep and she was awesome! Knowledgable, friendly service. This dealership will bend over back My experience at Hall VW was excellent! Lynn was my sales Rep and she was awesome! Knowledgable, friendly service. This dealership will bend over backwards to get you what you want. More

Really listen to you Victor was an amazing salesperson. We have met many sales people along our 4 month car buying journey and he was definitely the one we liked the most Victor was an amazing salesperson. We have met many sales people along our 4 month car buying journey and he was definitely the one we liked the most. We met some 'slick' sales people who made us run away. In fact, we stopped looking for a month because a salesperson irritated my husband so much we dreaded walking onto another car lot. But you never experience that with Victor. He listened to what we wanted and never tried pressuring us into anything. I was persisting in getting a manual transmission car, which was proving to be quite difficult to find one that had a manual transmission and the luxury we wanted. We visited quite a few dealerships and every one tried talking us out of getting a manual. I'm guessing it's because if we were to get an automatic, their job would be quite easy. Victor was the only one who did not try to pressure me into an automatic, and was more than willing, and confident, he could find the car I would love. Which he did, we bought a VW Passat- and I couldn't love it more! It was great experience and he was an awesome sales person. Very knowledge about all the brands of cars and very personable, and relatable After we got the car home we realized we didn't have an owner's manual. I e-mail Victor about it and within the week it was delivered in the mail. I highly recommend Victor for your next car buying experience. More

It's NOT Hall good if you like the game you will LOVE Hall. My wife and I were in today to purchase a vehicle we saw online. We made it a special point to visit seei if you like the game you will LOVE Hall. My wife and I were in today to purchase a vehicle we saw online. We made it a special point to visit seeing that I was told after inquiring prior that we would receive employee pricing,and iPad (or $199 rebate) and free gas for the rest of the year as a Black Friday special. When we arrived we just stood in the lobby as sales people looked at us and did not approach. After about 5 minutes I decided to call the dealership letting them know that I was standing there and finally they said they would send someone over. This was not a huge deal to me seeing I could tell they were busy but it would have been nice to be acknowledged. This was a larger issue to my wife who mentioned our last car buying experience a year prior of her outback (it was much different and we were welcomed by everyone, even if they were working with a client). When we finally got helped they found out what I was interested in and I believe it was a sales manager (very nice) who got me set up for a test drive. However, it was the next 2 hours which were terrible. After the test drive I wanted to talk pricing which came about an hour after my test drive. One highlight was speaking to a couple who were very nice and also waiting a substantial amount of time. It helped to pass the time while we both waited. Then about an hour and a half into this wonderful Black Friday event came the negotiating. Interesting enough they did not purchase either. The entire process was just what you would expect from a shifty car dealership. We had a trade in so they had to do an appraisal. 10 minutes later we get that number back at which point I asked for how much the car was going to cost (employee pricing as advertised). Well that had to be checked out. 5 minutes later I get that number, but in the mean time I searched online and saw that KBB said fair dealer price was 2k less then what the car was marked. So when the salesperson came back and presented the discount (which was obviously not employee pricing) I showed him the screen and let him know I would like to be closer to that number. Another round of bartering and finally the manager came, wonderful. Presented then same information and he was willing to work with us on the trade in value of your current car which made the price closer to what I was comfortable paying. At this point we were almost ready to sign when I asked about the iPad and gas offer presented via email. Another round of checking and when our salesperson came back he informed us that because we bargained over the price of the trade in we would only receive one or the other. By this point I was tired of the entire song and dance and my wife and I left, not purchasing due to principal not because of the $80 gas card we did not receive. If you do like the song and dance of purchasing a car just so you don't get ripped offed and over pay this is the place for you. Make sure you plan to be there at least 4-5 hours and i think there may be a jimmy johns close if you get hungry and need more energy. Check out yelp for more true comments. More

Great experience. Everyone was friendly, courteous and knowledgeable. There was no sales pressure and I feel that I got a great deal on my purchase. I had been to sever Everyone was friendly, courteous and knowledgeable. There was no sales pressure and I feel that I got a great deal on my purchase. I had been to several other dealerships and experienced what I call unethical sales practices. The people at Hall were very professional and the experience purchasing my vehicle was what it should be .....Fair and Simple. More

Great Customer Service- Treated like old friends/family Josh Barkstrom is so welcoming and accommodating, which makes the car buying process so much more pleasant. He makes himself available to clients 24/7 Josh Barkstrom is so welcoming and accommodating, which makes the car buying process so much more pleasant. He makes himself available to clients 24/7 and makes you feel like there are no "dumb" questions. Everyone I worked with outside of Josh was also friendly, but not in a sleazy car sales man way- they are all truly happy at their jobs and wanting to help you find the best possible car for your needs/financial ability. More

New car purchase Just bought the 2016 Mazda CX 5 Grand Touring model from Hall Imports, in Brookfield, WI. After inquiring over the Internet about this car, I was cont Just bought the 2016 Mazda CX 5 Grand Touring model from Hall Imports, in Brookfield, WI. After inquiring over the Internet about this car, I was contacted by several dealers. I was the most impressed by Lyn Ciriacks of Hall Imports. I would rate this experience with Hall Imports very high. Lyn was an absolute pleasure to work with. She was genuinely interested in making sure we were getting what we were looking for, and very gracious and flexible in meeting with us at our convenience. She answered our questions and proved to be knowledgeable about the Mazda CX 5 and other cars we inquired about or test drove. Lyn was very professional without being pushy, promptly returned my calls, and kept us informed of the status of the transport. We also added some accessories over the phone after we left the dealer. The parts department was very helpful in answering my questions and ordering everything. The parts all came in and were installed when we went to pick up the car. Lyn made sure of that and had everything ready for us when we came to pick up the car. She personally walked us through the car's technogy features. This was all completed in one week - from test drive to driving home with our new car with all the accessories we picked. We were also introduced by Lyn to other members of the team at Hall Imports. Lyn and they made the purchase of our new car both seamless and fun. We look forward to continuing our relationship with them in the future for servicing our Mazda CX 5. More

3rd Jetta Lynn, Jacob & Jake were great to work with on my purchase of my 3rd Jetta. A+ customer service. For what it's worth to anyone out there...I would high Lynn, Jacob & Jake were great to work with on my purchase of my 3rd Jetta. A+ customer service. For what it's worth to anyone out there...I would highly recommend this dealership when looking for a Volkswagen. I am anxious to see how the service department fares! Brenda Wernicke More

First time buyer A few weeks ago I was in the market for a new vehicle, a Jeep Wrangler specifically. The night before I had stopped at another dealership to test driv A few weeks ago I was in the market for a new vehicle, a Jeep Wrangler specifically. The night before I had stopped at another dealership to test drive one for the first time, and the next day my cousins and I were in search of another to test drive so I could have something to compare it to. We drove near the VW/Mazda dealership where I just happened to see a beautiful Wrangler in the lot. We stopped to look at it and Victor Siehr was out to help us within a couple of minutes. I was surprised to find out it was within my price range and Victor asked me if I'd like to test drive it. Not only did he let my younger cousins and I test drive it on our own, but he also let us take the T-tops off for it. I loved it and told him I would return that night with my husband to test drive it with him. We did just that and Victor was extremely helpful in explaining the buying process to us. We told him we would think on it that night and return the next morning. We made it out to the parking lot before we turned back around and told him we had thought enough and wanted to purchase the vehicle. He was extremely efficient and helpful and made this a very smooth, exciting and fun process. I was very impressed by him letting my cousins and I test drive independently. What really lead me to choose this dealership over the first one I had stopped at was Victor's hassle/pressure free salesmanship. He didn't follow us around or lurk over us as we looked at the vehicle. He let us know that when and if we had questions or a decision he would be right inside and showed us where his desk was located. When we did have questions he was straight up and honest with us and always had answers instead of talking around the question or making it sound like it was a stupid question like the other experience we had. We are extremely happy with our purchase, the dealership, and the dealer, Victor Siehr. As previously stated, my first time purchasing a car was made exciting, fun, and went very smoothly and I have Victor to thank for that! The next time my husband and I are in the market for a car, Hall Mazda and Victor will be our first stop! More

Terrible customer service I will never buy a car from them with the reps they have! The guy came out to us and talked to us for a bit about the car we were looking at. When we I will never buy a car from them with the reps they have! The guy came out to us and talked to us for a bit about the car we were looking at. When we asked to see the actual car, he said, and I quote, "if you don't want to buy today, then I don't want to show you a car that is $2000 over your original price range." The sad part is we were planning on buying that exact car within a week despite it being over what we originally wanted to pay, we just wanted to test drive it! More