Hall Mazda Volkswagen

Purchased my first car here in 2018 and had a great experience. I have been a loyal customer since purchasing my vehicle (oil changes, routine maintenance, added accessories). However, I have been VERY experience. I have been a loyal customer since purchasing my vehicle (oil changes, routine maintenance, added accessories). However, I have been VERY disappointed with the service staff. The actual service that is completed meets expectations but the customer service is terrible. There is lack of communication between service associates, the secretary is ALWAYS rude and appears to be in a terrible mood (always has attitude), and updates on the vehicle are almost never provided. I will still continue to receive my service here, but sure hope there are some changes within this dealership. Additionally, I recently added on accessories to my Mazda and did not receive any instruction on how to use them nor did I get a review of pricing for my receipt. Thus, the only knowledgeable service associate that I could recommend is Mike as he adequately communicates, is familiar/educated on the services, and polite. I would not recommend any other service associates. More

As a business owner who has purchased many vehicles and has had a myriad of transactions I can say unequivocally that the entire team at Hall is the "cream of crop". From our sales person "Two Tone Teddy # has had a myriad of transactions I can say unequivocally that the entire team at Hall is the "cream of crop". From our sales person "Two Tone Teddy #9" to the manager Nick and the introduction to Theresa in service we could not have been treated better. You can definitely notice the sense of family from the multi generational dealership as the owner Charlie Hall took the time to show is appreciation for our business. Call me old fashioned but that really goes a long way in knowing we've got a lifelong relationship built. All that amazing customer service and a fantastic price to boot. Thank you Hall, my wife loves her new VW Atlas and the experience buying it. Sincerely, Jeremy L from Lake Mills WI More

Awesome experience. I worked with Ricardo Rodriguez. He made it easy and quick to buy a new vehicle with no pressure. Ricardo even brought the car to my house to test drive which was amazing. All my questi made it easy and quick to buy a new vehicle with no pressure. Ricardo even brought the car to my house to test drive which was amazing. All my questions were answered and I'm extremely happy with my purchase. Overall I would recommend all my family and friends to give Hall imports a go to buy a new vehicle. More

Great experience! Mike the salesman that helped me was awesome and all the people that work here are great. I felt no pressure and they all made my experience of buying my first car from a dealership wond awesome and all the people that work here are great. I felt no pressure and they all made my experience of buying my first car from a dealership wonderful. I appreciate all the help and information they gave me. Highly recommend! More

Eric was super helpful and speedy. We were on a tight schedule and had come from out of town to make our purchase thanks so much for the help and quick deal. He was great with our kid too thanks. schedule and had come from out of town to make our purchase thanks so much for the help and quick deal. He was great with our kid too thanks. More

This was Friendliest and quickest car purchase of my life! I Actually enjoyed the process at Hall, and am extremely happy with my new vehicle. I have always loved Volkswagen. life! I Actually enjoyed the process at Hall, and am extremely happy with my new vehicle. I have always loved Volkswagen. More

An overall pleasant experience purchasing my used car at Hall. My sales rep answered all my questions and was always responsive. Thanks for the great service! Hall. My sales rep answered all my questions and was always responsive. Thanks for the great service! More

Completely satisfied with the help we got, excellent customer service. I would definitely come back if I ever wanted, or need another vehicle, 100% satisfied! customer service. I would definitely come back if I ever wanted, or need another vehicle, 100% satisfied! More

I worked with Eric Parsons. With this Covid situation, most of our correspondence was via email. He was very prompt with answering and providing the information I requested. I would definitely consider wo most of our correspondence was via email. He was very prompt with answering and providing the information I requested. I would definitely consider working with him again. More

Nothing but positive feedback to provide. I was really busy with work throughout the car shopping experience. Mike was helpful and responsive via text, which made the shopping experience painless (unlike busy with work throughout the car shopping experience. Mike was helpful and responsive via text, which made the shopping experience painless (unlike many, if not all, other experiences with other dealers). I really appreciated his willingness to help balance my needs by simply using a means of communication that supported me. While on the lot, Mike and Bruce were super knowledgeable and helpful. I’d highly recommend Hall Imports. More