Hall Honda Virginia Beach - Service Center

not a quick oil change I came into this Honda dealer for an oil change I scheduled online and light bulb change inside my car. I had an appointment set for 8:30 am and said I came into this Honda dealer for an oil change I scheduled online and light bulb change inside my car. I had an appointment set for 8:30 am and said I would wait for my vehicle. I asked the service attendant how long this should take and he said no more than an hour to an hour and a half at the LATEST. After about two hours, I went to ask how much longer they believed my car would take as it had already been well over the anticipated time frame and I needed to be getting to work. Although I did think it was really odd that I had scheduled an appointment, but had seen several other people leave the waiting room that had come in after me, I didn't act angry or rude. I just asked an attendant walking by for an update. The very attendant that signed me in and had given me the time frame rudely told me that I wasn't the only person they were accommodating and he had told me it would be an hour and a half to two hours. I promptly reminded him that he had actually said no more than an hour and a half , and I only had that expectation of time because he provided it to me. It was at this point that a sales person came to ask me did I want to look at new cars while I waited. I agreed because I'd already been there so long, Why not? Before leaving with the sales person, I asked the attendant could he ask service to forget about my bulb if that was going to take longer. He replied (without checking) that they already had begun on my car so it would be better to keep the ticket as it was. After an additional forty-five minutes passed with NO UPDATE, I finally asked the sales person could he check on my car. He came back to tell me my car had another 35-40 minutes wait so I had time to go view more cars with him. It was at that point I express the fact that I was no longer in the mood to discuss new cars as I was extremely dissatisfied with the fact that I had now been there for about 3 hours. He quickly went over to service and apologetically came back agreeing to give me the oil change at no charge. The sales man was also accompanied by the original attendant who's previously bothered demeanor had changed completely. The original attendant returned with an now truthful update that service had not even BEGUN my oil change/ bulb change, but now would be working on my car. Needless to say I left Hall Honda 4 hours later with the same blown out bulb with which I'd arrived. The moral of the story is appointments mean nothing and I will most certainly never be returning for any service at the Hall Honda of Virginia Beach. More

Thank you Carrie and JD for being so supportive and ALWAYS making sure customer satisfaction is accomplished...you guys are my heros :) I can not see taking my Honda anywhere else. Thank you for reassu ALWAYS making sure customer satisfaction is accomplished...you guys are my heros :) I can not see taking my Honda anywhere else. Thank you for reassuring me and for continuing the fantastic car care you all provide. Every company has a few sour apples on staff, but you 2 make it all alright, thanks! More

Just wanted to give great feedback on the customer service that I received from Joe Wachner, from the Green Team. He was extremely helpful with getting my vehicle in and out for my service needs. He i service that I received from Joe Wachner, from the Green Team. He was extremely helpful with getting my vehicle in and out for my service needs. He is a great asset to the Hall Honda Service Team. I will definitely bring my vehicle back to Hall Honda for service if needed! More

I just recently had my car serviced about two days ago. Everyone in the service department was extremely polite and helpful. This service that I received has been the best out of all the other Honda dealer Everyone in the service department was extremely polite and helpful. This service that I received has been the best out of all the other Honda dealerships that I have visited. I will definitely be seeing them for my next 3000 mile service appointment. More

I've never had an issue with service at this dealership in the past 3 years. So when I bought my second car here, I expected more of the same. My sales person told me when I bought the car that they'd talk in the past 3 years. So when I bought my second car here, I expected more of the same. My sales person told me when I bought the car that they'd talk to the service department and have them call me the next Monday to set up the apointment to apply my protection package. He told me I could drop it off at 7:30 and get a rental for the day. Monday came and went and I didn't receive a call. I called my sale person Tuesday and he said he'd talk to them again and make sure they contacted me. Laurie from the service department called that afternoon and said she thought she had already contacted me. I set up an appointment for Thursday. She told me to come by at 9. I mentioned that I was told I could drop it off at 7:30 and get a rental. She said my sales person was wrong and I couldn't get a rental at 7:30. She told me to just come Wednesday night to drop it off and get a rental then. I was told to come at 5:30 and ask for her by name. I showed up just before 5:30 Wednesday night and asked for Laurie. The person there said Laurie had left for the day but she could get me checked in. I gave her all the information she needed and then she told me that I was okay to leave. I told her I was supposed to be getting a rental. She seemed pretty surprised and said she'd go check to see what she could do. She ended up coming back and telling me I could sit in the waiting area and my rental would be there in about 15 minutes. She did a great job improvising and making up for the problems. But unfortunately, I ended up waiting about 45 minutes for my rental to arrive. The next day when my car was ready, Laurie was the one to call and tell me. I was kind of surprised whe she didn't even apologize for the problems. More

I have had serveral experiences with Hall Honda. Each visit, we are greeted in a courteous, professional manner without the feeling of the salesperson being to "pushy." We appreciate this and feel comfo visit, we are greeted in a courteous, professional manner without the feeling of the salesperson being to "pushy." We appreciate this and feel comfortable visiting Hall Honda. While visiting Apirl 5, 2011 for routine maintenance; oil change, alignment and tire rotation I was unpleasantly surprised of the cost of a basic synthetic oil change of $38.95. The average oil change not only city but state wide is roughly $26.00. Further disapppointing is the fact that you no longer give a discount to Seniors, AAA or military. The purpose of this email is to THANK a Hall Honda employee. This individual was thorough, yet to the point explaining maintenance taking place, queried the maintenance history ensuring if any upcoming maintenance could be done same day, informed me halfway through of findings and estimated the time until completion, all with a smile and a geniune appreciation for my business. It is very common to make a phone call inquiring why a customer's experience was negative. In this case I would highly encourage the General/Corporate Manager to personally phone this individual and commend him on a JOB WELL DONE! --Jay, services department, who took the 9:45am appt for the 09 Honda Accord EX/V6. Sincerly, Tammie Barger More