Hall Honda Virginia Beach - Service Center
Virginia Beach, VA
580 Reviews of Hall Honda Virginia Beach - Service Center
Just poor customer service I've had an appointment for 3 weeks to have the passenger airbag replaced due to a recall on the part. I was a bit disappointed that it would be 3 wee I've had an appointment for 3 weeks to have the passenger airbag replaced due to a recall on the part. I was a bit disappointed that it would be 3 weeks before I could get an appointment, but I let that go. I received 3 email appointment reminders. Then last night, they left a message on my voicemail that they had ordered the part a couple of days ago, but it had not yet arrived. I've had the appointment for 3 weeks...couldn't you have ordered the part sooner to be sure it was in on time? And there was no apology for not having the part - they would call me when it arrived. I was planning to meet with a sales rep to look at new Honda, but I won't now. I need dealer with a service department that is a lot more on the ball. More
Anthony Loveless Rocks! I bought my Odyssey from another dealer and they forgot to give me the key for the tire lock feature. When I went to buy new tires, they were unable I bought my Odyssey from another dealer and they forgot to give me the key for the tire lock feature. When I went to buy new tires, they were unable to remove the tires. I called Hall Honda in a bind because I needed new tires before leaving for an out of town trip the next day. Anthony told me to come in and he found me the part I needed in less than five minutes. There was plenty of opportunity to take advantage of the situation and make a bit of money, but Anthony did the right thing even when it wasn't his mistake, that is why I know I can trust this dealership to service my car quickly, fairly and with quality service. Thanks Anthony, YOU ROCK! More
Travis was great!! Travis is a great salesmen, very helpful. Was just browsing while waiting for my car being serviced and he was very professional and helpful. He is re Travis is a great salesmen, very helpful. Was just browsing while waiting for my car being serviced and he was very professional and helpful. He is really an asset to the hall honda dealership. More
"Came for car service, left with a brand new car" My original plan was to go in and have my 2013 Honda Accord serviced. I was later approached by Richard Barrera. He was very professional and had an o My original plan was to go in and have my 2013 Honda Accord serviced. I was later approached by Richard Barrera. He was very professional and had an outstanding personality. When he first approached me like I would to any other salesman, I told him that I was not looking to buy a new car. Unlike a lot of other salesman who'd approached me in the past he began giving me a different out look on what an upgrade on my car would be and how it would't change the payments and I would be offered some more sweet deals that would come with it. So I told him to let me call my husband and see what he thought of me upgrading my car. Once my husband agreed that it would be a great idea I let my guard down just a little and allowed Richard to sway me in. I told Richard I was not willing to go above the payments that I was paying on my old car and he told me that he wold do his best to keep the payments as low as possible. By the end of my time with Richard I realized that he had not only respected my wishes but was even able to get me even more deals on both the old car and new car. I enjoyed working with him and everyone else who was involved in the success in my car buying. I've been in with Hall Honda since 2013 and I must say their deals have always came out on top compared to some of the other dealerships that I had dealt with in the past! Great place and great people working for you on getting your dream car! More
Excellent Service!!! I came in to have my pilots oil changed. I received excellent service from Olivia! I truly appreciate you making sure everything was taken care of! I came in to have my pilots oil changed. I received excellent service from Olivia! I truly appreciate you making sure everything was taken care of! Thanks again! More
Fantastic Service! Came in today very last minute without an appointment hoping to be squeezed in. I was shocked how amazing the entire service staff was. They were very Came in today very last minute without an appointment hoping to be squeezed in. I was shocked how amazing the entire service staff was. They were very understanding of my busy schedule and worked diligently to get my car in and out fast. Everyone was very polite and helpful. I was especially stunned at the time and care Olivia and Randy dedicated to my situation. Fantastic job guys! More
THERE ARE WONDERFUL PEOPLE IN THE WORLD Today I had somethings wrong with my car,and it was not safe for. Me to drive her at all I had one of the mangers came to me and told me the cost of r Today I had somethings wrong with my car,and it was not safe for. Me to drive her at all I had one of the mangers came to me and told me the cost of repairs,I told him I am on a fix income from the govement every month,and I can't afford the cost do he said let me see what. I can do to help you ,I said ok in a little time he came to talk to me and said his staff took up a collection for me to fix my car I was so happy for what the hall Honda staff did for me there is a God and I am so so grateful for what the staff and managers have done for me my God bless each and every one of you thank you ms.Thomas More
Out of towner felt right at home We were traveling from Richmond to VA Beach when our wipers stopped working. We took the truck into Hall without an appointment and Randy and the Gre We were traveling from Richmond to VA Beach when our wipers stopped working. We took the truck into Hall without an appointment and Randy and the Green Team took care of me. They didn't make me wait long for a Monday, in fact it was only about an hour and a half. They were able to do a Multi Point inspection, checked the wiper arms, motor, fuses and found that the motor breaker kicked in due to heavy snow on windshield. I felt relieved that they checked it out thoroughly. They made me feel that they really cared that the vehicle was safe for us to use it to take the 4 hour trip to go home to Maryland. Great experience and I wish we could take it here for all of our maintenance. Maybe we will plan on coming to the beach whenever we need work done. :) More
Exceptional I would definitely recommend this dealership to other customers. Staff was friendly and coutrteous. I came in for recalls and ending up buying a brand I would definitely recommend this dealership to other customers. Staff was friendly and coutrteous. I came in for recalls and ending up buying a brand new car with all the amenities I asked for. I traded my 03 Honda for. 2012 Altima. Thanks a lot Karl Collins and Eugene Smith. More
Customer to Client What a absolute delight I just experienced with Hall Honda Va. Beach. I walked in as a customer who was getting a airbag recall fix, and walked out si What a absolute delight I just experienced with Hall Honda Va. Beach. I walked in as a customer who was getting a airbag recall fix, and walked out simply a NEW CLIENT for life! From flawless service and smile from David Kramer, Service Director, to the personalized touch of Olivia Richardson, I cannot remember the last time I left a car dealership with a big grin. We have a saying in my business that: "You can always tell the quality of the Management, by the simple talent of their employees". Thank you David for your management and team, thank you Olivia for your smile, professionalism, and your completion of task. It is comforting to know that I am now a client for life! More