Hall Honda Virginia Beach - Service Center

Attentive On point Customer service and vehicle care. Davonte Duprey is an Outstanding Service Rep who ensures ALL aspects of service and care are recognized, addressed, evaluated! Waiting area spacious. Davonte Duprey is an Outstanding Service Rep who ensures ALL aspects of service and care are recognized, addressed, evaluated! Waiting area spacious. Shuttle top notch! More

VERY FAST&POLITE ALL OF MY EXPERIENCES WITH HALL HAS BEEN PHENOMENAL,& WILL ALWAYS BE DOING BUSINESS THERE&I WOULD GLADLY RECOMMEND, THIS CAR DEALERSHIP ,TO ALL OF MY ALL OF MY EXPERIENCES WITH HALL HAS BEEN PHENOMENAL,& WILL ALWAYS BE DOING BUSINESS THERE&I WOULD GLADLY RECOMMEND, THIS CAR DEALERSHIP ,TO ALL OF MY FAMILY & FRIENDS More

Happy customer Sharon is my go to service advisor. Cheerful, conscious of my time, and incredible follow up after the service. I couldn’t ask for more. Sharon is my go to service advisor. Cheerful, conscious of my time, and incredible follow up after the service. I couldn’t ask for more. More

From frustration to satisfaction—but Hall Honda can improve I am really frustrated! I talked yesterday to Dave Cramer, made an arrangement about bringing my 2016 Honda Pilot to theshop this morning for a look a I am really frustrated! I talked yesterday to Dave Cramer, made an arrangement about bringing my 2016 Honda Pilot to theshop this morning for a look at the brakes. When my wife showed up with the car at 8AM, NOBODY knew anything about this arrangement. And I talked to Dave a couple of times. emailed also, so, what are you guys doing? I had the impression that you wanted to service my car, which is still under warranty, but, no. You simply chose to ignore your customers and waste my time and efforts. I am really disappointed. —— After finally having made a new appointment with Honda, I tried a couple of times that morning (10am and 11am) to get into contact with the service manager about the exact ‘morning time’ for service (they always want you to call them back but they are never there to speak with you). Anyway, after having tried Honda’s chat function, I got a lot of attention. Soon after, a Honda rep brought me a loaner car (not the Pilot they promised but a CR-V—no big deal). My Pilot came back to me the same day and the service was completed to my full satisfaction. Looking back, I have this advice to the Hall Honda management: When you make an appointment with a customer, be sure it’s visible in your management system so ALL service people in the shop can find the right information at the right time. If someone promises a customer to ‘personally take care’ of a car, let me tell you, it’s much more important to get the job done RIGHT versus by a specific person. I trust you as a company, not as individuals. Finally, my family and I love our Honda Pilot. It’s a fantastic vehicle, and we’ll learn to live with the rest. Thanks. More

My Second Great Experience I took my car to Hall Honda for my Auto Armor Appointment. I pulled up to the service door and was greeted with a smile. The young lady helped me beca I took my car to Hall Honda for my Auto Armor Appointment. I pulled up to the service door and was greeted with a smile. The young lady helped me because I was sure exactly whom I needed to speak with. She walked me to the desk and I was introduced to Shelby. Shelby was amazing. She made sure I was well taken care of. My sales person Michael made sure all well I was taken care of. Hall Honda is more like family. Every time Ive been there its been the greatest experience. I live in Suffolk Virginia but that ride to Va Beach Is so worth it. I want to give a big thanks to Shelby and Mike.. More

Great work The service tech Christina helped me with my brakes and my oil. The recommendations for the rest of my car were also helpful. Great job? The service tech Christina helped me with my brakes and my oil. The recommendations for the rest of my car were also helpful. Great job? More

Excellent service I am so grateful for this dealership, for the sales people and for the service department. As someone who has bought and sold cars all my life, I appr I am so grateful for this dealership, for the sales people and for the service department. As someone who has bought and sold cars all my life, I appreciate an honest, effective, efficient dealership .... and one I can trust. A very rare thing in today's world. Thank you Adam Jones (Service Dept) for taking such good care of me and my Honda Accord today ..... I really appreciate your assistance. Michael Edward Bradford More

Great service and friendly people Very fast! They had an extraordinary amount of people taking their cars in for service on the Friday before Mother's Day and everything went smoothly. Very fast! They had an extraordinary amount of people taking their cars in for service on the Friday before Mother's Day and everything went smoothly. Much faster than expected and Christina was very nice and helpful! More

Quick Service Easy Day Shout out to Christina for always getting my vehicle right. Anytime I come into service she’s there with a smile on her face and is ready to assist me Shout out to Christina for always getting my vehicle right. Anytime I come into service she’s there with a smile on her face and is ready to assist me with my Honda Civic. The best part is when she explains to me what needs to get done and she even recommends services to get done. Thanks to her and the service department my Civic is in great shape. I’m impressed like usual. :) More

Wobble wobble I had a very wobbly driver side tire. As I waited the staff was very entertaining and friendly. Even with each other. Dee Delany was very informative I had a very wobbly driver side tire. As I waited the staff was very entertaining and friendly. Even with each other. Dee Delany was very informative about my trade in options and offered great options for next Honda More