Hall Honda Virginia Beach - Service Center

I was very satisfied with the service today, always am, that’s why I buy a new Honda every 2 years and this is my 7th Honda from Hall Honda. However, I do have one complaint and it is not about Nicole. The that’s why I buy a new Honda every 2 years and this is my 7th Honda from Hall Honda. However, I do have one complaint and it is not about Nicole. There are signs posted that all customers and staff have to wear masks. I counted 3 customers in the waiting room without masks, one coughing constantly, and 3 employees with their masks below their chins which are useless. Some of us are extremely vulnerable during this pandemic which is why I was 4 months late with my inspection. Not sure when I will be back. More

Fast service from knowledgable staff I had completely forgotten about the fact that I had a Hall Rewards Balance, until Nicole went over my service bill with me, indicating that she had d I had completely forgotten about the fact that I had a Hall Rewards Balance, until Nicole went over my service bill with me, indicating that she had deducted my Rewards Balance from the total. So it was nice to know that she has my best interests at heart. Nicole, and really, all of the staff that I encountered on the day I had my Honda Crv worked on, are all kind and professional. In one day, I had my oil change, tires rotated, Crystal Fusion maintainence layer applied to my front window, a repair done to my gasket....and finally....a complimentary car wash!!!!. Now THAT'S professional and efficient customer service !!!. Thank you, Hall Honda:) More

Nicole was a huge help in running down a service bulletin repair that was part of a stressful and lengthy conversation with Honda America . She went above and beyond what I expected and maintain constant com repair that was part of a stressful and lengthy conversation with Honda America . She went above and beyond what I expected and maintain constant communication in order to make sure our repair got done in a timely manner . More

Third time... became a charm Initially, I scheduled a service appointment for an electrical issue...allotting for 3 hours of waiting. After 1.5/2 hours, I was told they didn't ha Initially, I scheduled a service appointment for an electrical issue...allotting for 3 hours of waiting. After 1.5/2 hours, I was told they didn't have enough time to complete the work. I would need to bring the car back earlier in the day, the electrical update would take 1.5/2 hours. I arrived at 9am on a Saturday...allotting for a 2/2.5 hour wait time. After 2+ hours, I was informed they couldn't do the update because of a technical issue on Honda's end; please bring it back that Monday evening and a loaner car would be available. I called the service advisor to confirm the update was working and a loaner car would be available...no answer/left message. I called a second time before leaving work...no answer. Tuesday, I received a message that they were having phone issues on Monday...please call. Assured the update was working and a loaner car was available Tuesday evening, I arrived between 5:30/6 pm as planned. Service advisor had left for the day... without arranging for a loaner. ENTER HEATHER.... Once she was caught up to speed on the situation and my experiences thus far, she immediately went into SUPERIOR CUSTOMER SERVICE MODE. She was completely understanding of the situation, she was entirely apologetic on behalf of Honda, and stated that my experience was unacceptable and they had failed in providing good service. I didn't have to argue or speak to any else... she immediately got it and worked to find a resolution. Her service technician was able to do the update, which took faster than expected. She kept me in the loop and agreed to fill my tank, after making 3 trips from Chesapeake and/or Norfolk to Hall (where I purchased my 2018 Honda CRV last year...a good experience). It was a small gesture, but sometimes its simple gestures and good, positive, helpful attitudes that regain a customer. Her customer service is the reason I would still recommend the service center. More