Hall Honda Virginia Beach

I purchased my Honda Pilot from and have had my service work performed by Hall Honda. Throughout the time that I have needed service to be performed on my vehicle, I have primarily interacted with Justin. work performed by Hall Honda. Throughout the time that I have needed service to be performed on my vehicle, I have primarily interacted with Justin. He has always treated me in a professional, courteous manner. My concerns and questions are consistently and accurately addressed. I have always trusted Justin and he has always been helpful to me, even when I just call on the phone to request advise. The work performed is done so in a timely manner and I have never been dissatisfied. I have had brief encounters with other staff, who have always been pleasant and helpful. In regard to the purchase of my Pilot, the salesperson took an extraordinary amount of time explaining to me how everything operated on the vehicle. It was a very pleasant shopping experience. More

OUR EXPERIENCE WITH HALL HONDA COULD NOT BE TOPPED BY ANY DEALERSHIP!! John Christian, salesperson, could not have been more personable, know-ledgeable, patient and accommodating, having spent many hours DEALERSHIP!! John Christian, salesperson, could not have been more personable, know-ledgeable, patient and accommodating, having spent many hours on a Saturday from 10:00 AM- 10:PM with us, excluding the breaktime of quite a few hours when we were allowed to take the car to drive. After deciding on the Odyssey and choosing the color burgundy, he made arrangements for delivery from another dealership some distance away. When delivery to us was made, the car was immaculate inside and out, and a full tank of gas was provided. He did everything possible to make sure we were very happy and satisfied with every detail. Trading in our current car, an equitable price was worked out with Erin Bessey which was acceptable to all parties without any problems, making the sale possible. She was very friendly and personable. All the necessary financial paperwork was very professionally done by a very knowledgeable, friendly, and personable Matt Mueller. The small problem of a very small scratch on the outside rear view mirror which was probably made during transfer between dealerships was handled by J. Horst to everyone's satisfaction. And last, but not least, Steve Hug, General Manager, helped our daughter with a problem she had with another dealership which was certainly above and beyond anything to do with Honda. ALL THE PEOPLE WE HAD OCCASION TO MEET WERE VERY HELPFUL AND PERSONABLE. THIS DEALERSHIP IS TOPNOTCH AND WE WILL RECOMMEND THEM TO EVERYONE!!!!! More

Purchased Civic hybrid and CR-V. Superb buying Purchased Civic hybrid and CR-V. Superb buying experience, pleasant in all respects. Dealership is modern and clean. Every employee friendly an Purchased Civic hybrid and CR-V. Superb buying experience, pleasant in all respects. Dealership is modern and clean. Every employee friendly and outgoing - not pushy or over bearing. Chip and Richard very knowledable as they thoroughly "toured" the vehicles we were interested in. The tour, my word as prior to the test drive I was introduced to the vehicle saffety, features, etc. Test drive was over all types of roads. After test drive the voice activated navigation, radio, temperature controls were demonstrated. Erin was very fair trade-in process. Settling on a price for the new vehicle was straight forward. Hall proposed a price and I countered with a number back-up by KBB, CR, etc. Also had a best number from another Honda dealer for the Civic purchase. All of these supporting numbers reduces ultimate sales price. Finance was more reasonable than other dealers. They present a number of extras for consideration. A gentle push, but no pressure and certainly no insults as some dealers will do that. Prices here extremely negotiable. Months ago I visited Hall as part of vehicle research. Spent two hours talking with sales person and walked away informed. Hall demonstrated no pressure to buy, and a seemingly genuine thank you for coming by, let us know when we can discuss cars again. That was a large factor in my returning to buy from Hall, considering there are at least three Honda dealers closer to my home than Hall. In summary, SUPERB sums up our experience with Hall. More

April 9, 2009To anyone looking for a new or used Honda,I have purchased several cars from the Hall Auto Group over the years and have had nothing but great experiences.  The past 2 purchases that I've made have purchased several cars from the Hall Auto Group over the years and have had nothing but great experiences.  The past 2 purchases that I've made in the past 4 weeks have been the best yet.  Jehn Wilson is by far the best & most friendly salesperson that I've ever met.  Jehn kept in contact with me for over 6 months while I researched new vehicles and because of this I felt more than willing to purchase 2 new Hondas from him.  Jehn Wilson with the support of the Management group I found more than willing and helpful to satisfy my price range.  Jehn Wilson I have found not just a great salesperson but a good friend; "I would buy 1 more car from him if my wife would let me."  If you need a new or used car you should first look at Hall and second look for Jehn Wilson and I promise that you will not be disappointed."He still calls me!"  From a very thankful & satisfied customer, JRaganit    More

pasquale was a very happy, friendly sales manager; he greeted us happily, and went right to work finding a vehicle that matched our description of what we wanted: including our color choice. He was graci greeted us happily, and went right to work finding a vehicle that matched our description of what we wanted: including our color choice. He was gracious, and very helpful. The other managers that helped us purchase our vehicle were very professional and friendly. Overall, this was a very positive experience, and did not take any longer than necessary. More

JD arranged appointment earlier in the week promising to JD arranged appointment earlier in the week promising to be on time, finishing on time, and honoring all discounts available. He followed through JD arranged appointment earlier in the week promising to be on time, finishing on time, and honoring all discounts available. He followed through on all aspects of our agreement in record time. This allowed me to meet my other commitments for the day. Thanks JD. More

Buying a car should be fun. (“SHOULD BE” being the operative words in that sentence) One would imagine that purchasing a vehicle in today’s economic climate that a sales team would be tripping over t operative words in that sentence) One would imagine that purchasing a vehicle in today’s economic climate that a sales team would be tripping over themselves at the opportunity to help a customer. WRONG—well, I guess it depends on what dealership you are shopping. It certainly was not the case for me at the Hall Honda Dealership in Virginia Beach. I am not a high maintenance person on most occasions, but when it comes to spending thousands of dollars, I try to pay a little more attention to detail to insure that I am getting a good deal, getting my money’s worth, and getting what I am told I will receive. I don’t need red carpets to be rolled out before me—I just expect to receive what you promise me—and for it to be done in a customer-friendly manner. The Debacle Let me begin by saying that I love Hondas. Being that we are expanding our family and do not have a family-friendly vehicle, I knew that I wanted to begin car search at the Honda dealership. Several friends had spoken very highly of Hall Honda, one of whom used to work there—so it was natural that I began my car research at this dealership. Now that being said—I will NEVER recommend Hall Honda to another person. I am not going to bash my salesperson—it is what it is—he is a used car salesman—end of story—find the stereotype and there he is. What I am going to say is that customer service IS the key element to any successful business and customer service is what keeps people returning and referring friends. I purchased my 2008 Honda Element late on Saturday evening and had to return on Sunday to a.)pick up second set of keys, b.)pick up owner’s manual, c.) have license plates installed, d.) have vehicle detailed and cleaned, e.) and have the tank “filled up” as I was told by the salesperson. I returned the vehicle on Sunday and asked if it was ok for me to leave it while I ran errands with my mother—of course this was ok and I was on my merry little way. We returned near close on Sunday to retrieve my vehicle and I was told that the second set of keys were still with the original owner, as was the owner’s manual and that they would call me on Monday to let me know when they would have these items, ok—no big deal. As I pulled off the lot, the first thing I noticed was that the tank was a quarter of a tank shy of being a full tank. Again, no big deal, I will call and let them know when I get the keys and the manual. When I got home I was gathering my belongings and noticed that my “newly detailed” vehicle still had smudges on the interior windows, a white stain on the floor (which could have easily been wiped off) and dust in several places----so, to me—it wasn’t detailed to my satisfaction. My husband, who used to be a porter at a car dealership said—“Let it go, it’s not a big deal.” So, being a little irritated I continue gathering my things and step in front of the vehicle to look it over and THAT is when I saw what would become A BIG DEAL. There were several scratches and 2 dents on the front driver’s side bumper that were NOT there when I purchased the vehicle on Saturday. At this point the dealership was closed—but I knew that I would be returning to the dealership on Monday to discuss this. On Monday, my husband and I arrive at the dealership and ask to speak with our sales representative. I share with him my concerns. ALL he did was make excuses, give me inaccurate information, and basically brushed me off—telling me “I gave you two keys” I corrected him by saying he gave me one set of keys and a valet key—he said, that is all you get. He promised me the owner’s manual and then said that the dents were there when I bought the car, but the scratches were new. THEY WERE NOT---between my husband, my mother, and me, we would have seen them. I told him that they were not there—and he said bring it back on Thursday and I will see what I can do. Oh and the gas thing—you only get a partial tank if you buy a used car—so when they said “fill your tank” they really meant, give you a quarter of a tank of gas. I left the dealership feeling defeated and irritated. On Tuesday I called and left a voicemail for the General Manager detailing my “challenges” with this vehicle purchase. It wasn’t too long afterwards I received a call from another manager. I explained to him my issues—a.) still needed a second full set of keys (not just a valet key), b.) still needed a manual, c.) I NEEDED THE FREAKIN DENTS IN MY BUMPER TO BE GONE!!!!! I did not yell, I was actually very polite. He informed me that Honda Certified vehicles came with 2 full sets of keys, and an owner’s manual, and he would have to check on the bumper situation and give me a call back that afternoon. 24 hours later. NO CALL. I called and asked to speak with this manager again and he apologized for not getting back with me—he had meetings. At this point---I DON’T CARE ABOUT YOUR MEETINGS…I just need More

It is always a stressful situation for a young, single female whose nearest relative is hundreds of miles away to go to a mechanic and ask, "What is wrong with my car?" I did not buy my car at Hall Honda, female whose nearest relative is hundreds of miles away to go to a mechanic and ask, "What is wrong with my car?" I did not buy my car at Hall Honda, and I do not even own a Honda, yet I am always treated fairly; Preventive maintenance is always the top priority at this establishment. I appreciate them! More

David and his staff were very friendly. They answered any questions that I had about my car being serviced. Also,they worked efficiently and everything was done correctly. I have not had any problems with my questions that I had about my car being serviced. Also,they worked efficiently and everything was done correctly. I have not had any problems with my car. Many woman are often taken advantage of by people in this industry. I thank God for people like David Bledsoe and his staff. I know I getting the best service every time. More

I am writing this review to pass on to others what a great sales / service experience I had while dealing with Hall Honda. It started with the internet team and Don Blea. I contacted Don after giving great sales / service experience I had while dealing with Hall Honda. It started with the internet team and Don Blea. I contacted Don after giving ALL the local dealers a chance at my money. Don and his team were the best price I found (I used a price guide, Kelly Blue Book and USAA to find out what I should pay). I did spend some time at the dealership and was offered the usual add-ons, again I knew the ball park of what I should pay and Hall fell right within range. I left the dealership that afternoon with a new Pilot and satisfaction that I had been given a fair price for an excellent product. This was a present for my wife, and therefore she did not accompany me on the day of the purchase, however, Don invited us back up to the dealership to go over the vehicle and all its amenities. The next day, Don spent an hour + going over the car from stem to stern. Note that this is after the sale and on his time when he could have been giving great deals to other customers. After we had the car for about a week I had noticed a couple of minor aesthetic blemishes and was considering upgrading to the touring package. I took the car back into the dealership and was met by Steve Hug (the GM) and one other gentleman from the internet sales team (sorry I did not get his name). I explained that I wanted to return the vehicle to correct these issues and was interested in upgrading. To my surprise there was not argument or backpedaling on their “No Strings Guarantee” Steve simply stated that he wanted to make me happy. Within the hour Steve had called me back and stated that I could upgrade to a Touring, trade my current Pilot in and get another one or he would get the issues taken care of and I could keep the current Pilot. There was no pressure, and he was very helpful in letting me know the details no matter what I decided. Now enters the service department and a gentleman named Brian. My Pilot was taken over to the service department the Blue team started to work. The issues were some small scratches on a door molding and the steering column, also an interior light that would come on from time to time (probably operator error) ,but I just wanted them taken care of (I want to put my own scratches on the car). Brian called me a couple of times during the day to keep me updated, allowing me to make informed decisions. He then called to let me know the light issue was not reproducible and if I could let him know if it happened in the future he would be happy to try again. He then stated that he would be happy to drop the car off at my house. To my surprise about 30 minutes later Brian showed up at my door with my keys and then went over all the work that had been completed. He also stated that he had the car detailed and he hoped I would not mind. Kudos Brian!!! He took that extra step to show that my business mattered. So in recapping…..Great sales person in Don Blea, no smoke and mirrors, just a good price for an excellent product. I almost returned the car and the GM was very helpful and showed me options that I did not know about and was amenable to almost anything to keep the customer happy. Then to top it off Brian in the service department at Hall called me to keep me updated, detailed my car and then dropped it off at my front door (that was something I thought went away in the 50’s). I am very happy with my sales and service from Hall!!! Thank you Don, Steve and Brian Great team!!! More