Hall Honda Virginia Beach

I went tonHall Honda in May of 2012 to purchase a new Honda Accord I did get a great deal however when I went into the financing office I was talked into something called Auto Armour paint protection for Honda Accord I did get a great deal however when I went into the financing office I was talked into something called Auto Armour paint protection for 800 dollars. I was hesitant about buying it but the guy kept raving about how it would protect my paint and I would never have to wax my car. So I took it. Months later I stated noticing small abrasions in my paint exterior so I called the dealership was transferred SEVERAL TIMES left voicemails for someone to call me back and I NEVER received a callback. So I emailed for them to contact me via there website and still no callback. So I finally found the website of the maker of this auto Armour paint protection found out how to file a claim via the website but still needed info from Hall regarding the warrenty so I called again. Still no call back so I'm left to wonder if I was charged 800 bucks for a paint sealer and scoth guard which u can have done at a detail shop for less than 100 dollars. Overall I say they gave me a excellent deal however as far as service after the sale they suck!!! I More

I had a great experience with Hall Honda. Jonathan was very knowledgeable and patient. My husband is in the military and he worked around our busy schedule. Hall gave us a great price and worked with wh very knowledgeable and patient. My husband is in the military and he worked around our busy schedule. Hall gave us a great price and worked with what we could do within our budget. The managers were also helpful and followed up to make sure we were taken care of. I would highly recommend this dealership. Give Jonathan Tinney a call! More

Jonathan was excellent to work with. I deal with car dealerships a lot with my profession, and I wish all salesman were like Jonathan. He's honest and genuine, and avoids being overly pushy while still dealerships a lot with my profession, and I wish all salesman were like Jonathan. He's honest and genuine, and avoids being overly pushy while still believing deeply in their product. He's new so he hasn't picked up some of the bad habits usually associated with salesman. Hopefully he can remain that way. If you're looking for a bright, young, and energetic salesman, I encourage you to ask for Jon. He takes a lot of pride in making sure that you get what you want and understand what you're doing. His goal isn't just to make a sale; he has followed up with me multiple times since the sale a few months ago to see if I had any questions or needed any assistance. More

The employees were very friendly and tried their best to find the car I was looking for. They also did follow-up to see how my experience with the car was. find the car I was looking for. They also did follow-up to see how my experience with the car was. More

My sent my daughter over to Hall Honda in Virginia Beach to look at getting a used honda accord. The first thing they did was try putting her into a 300 hemi which is to big to start with. I went over to th to look at getting a used honda accord. The first thing they did was try putting her into a 300 hemi which is to big to start with. I went over to the dealership myself to see what they had but no luck at the time. So i decided to look around thier site myself. this is when i came across a 2007 honda accord sedan in Elizabeth city, NC. I called up the sales rep and asked him if he could get the car. He replied yes i will have it here in the morning. Later i called my daugther to let her know to be at the dealship by one EST. Once she got over to the dealership the car was not there. When the car did arrive she called and told me that she was liking the car. This is when i told her if you like it get the car. Now before this all took place they told me and her that she was approved for 12500. But everytime i asked the sales manager it was a different amount. He also told me that she would need 0down to get the payments that she wanted. As time went by he needed $1000.00 down. So my daughter gave him 1000.00 down by the time i got to the dealership he had taken my 1995 honda accord as a trade-in and which i told him before the deal even started that was not going to happen. If i would not have asked my daughter for my keys he would have had the car to. This deal was starting to get very shaky, yes i mean shaky before you knew it he was telling my daughter that she needed another 1750.00 in order to get the car meaning a total down payment of 2750.00. So we gave him the money to cover this screw up of his. Right after i gave him the money i left because he said that would finalize the deal because the finacing had already been approved. All my daughter had to do was sign the contract and get car insurance and 30 day tags. NOW!!!!!!!!! 2 WEEKS LATER SHE GETS A PHONE CALL FROM THE SALES MANAGER STATING THAT HE NEEDS TO GET THE CAR BACK BECAUSE SHE WAS NOT APPROVED FOR FINACING. THE FUNNY THING ABOUT THIS IS THAT HE CALLED ME FIRST BECAUSE HE KNEW I WOULD BE A PROBLEM. THIS IS FRAUD BY THE DEALERSHIP AND I AM GOING TO MAKE SURE THAT THE NEWSPAPER, RADIO STATION AND EVERYONE KNOW WHAT HALL HONDA HAS DONE TO MY CHILD BECAUSE THE SALES MANAGER RAN A GAME TRYING TO MAKE A QUICK SALE AND HURT MY CHILD OVER A CAR THAT SHE HAS FALLEN IN LOVE WITH NOW HE IS TELLING HER TO BRING IT BACK. IS THIS HOW YOU TREAT PEOPLE AT A MAJOR DEALERSHIP??????My next move is BBB, I will also be talking with th GM. More

I contacted Hall Honda b/c they had a program that was called Fresh Start for folks with bankruptcy and other credit issues. My income is strong and since they had one bank that works with Chapter 13's th called Fresh Start for folks with bankruptcy and other credit issues. My income is strong and since they had one bank that works with Chapter 13's that are in good standing, I felt it could work. They even assured me that if my lawyer signed off on it, which he did that it could work. They screwed me and never worked the deal,never called me back in, and basically ignored my request to follow through. I add insult to injury, they sent me a decline letter for the very reason they offered to help "bankruptcy". Wow,just wow. Do not do business with these dishonest folks! More

We purchased a 2013 Honda CR-V EXL w/Navigation. The customer service we received was wonderful. I'd been to several other dealers who felt they could sell their vehicle no matter what, because of supp customer service we received was wonderful. I'd been to several other dealers who felt they could sell their vehicle no matter what, because of supply and demand. I walked away from those dealerships. John Christian absolutely did not take that attitude, but was very friendly and congenial. We left there with the vehicle of our choice, and got a fantastic deal on the car. We had our old Honda, a 2000 CRV, serviced there for 11 years before giving it to our grandson. I would definitely recommend this dealership highly, and will continue to use them for service on the new vehicle. I'd give John Christian and the dealership 10 stars for sales and service, were that an option. More

Thank you Carrie and JD for being so supportive and ALWAYS making sure customer satisfaction is accomplished...you guys are my heros :) I can not see taking my Honda anywhere else. Thank you for reassu ALWAYS making sure customer satisfaction is accomplished...you guys are my heros :) I can not see taking my Honda anywhere else. Thank you for reassuring me and for continuing the fantastic car care you all provide. Every company has a few sour apples on staff, but you 2 make it all alright, thanks! More

Just wanted to give great feedback on the customer service that I received from Joe Wachner, from the Green Team. He was extremely helpful with getting my vehicle in and out for my service needs. He i service that I received from Joe Wachner, from the Green Team. He was extremely helpful with getting my vehicle in and out for my service needs. He is a great asset to the Hall Honda Service Team. I will definitely bring my vehicle back to Hall Honda for service if needed! More

I gave the rating for Mr Schwartz because he was well I gave the rating for Mr Schwartz because he was well knowledgeable about the car that me and my mother purchased . While I was there Mr Steve Sch I gave the rating for Mr Schwartz because he was well knowledgeable about the car that me and my mother purchased . While I was there Mr Steve Schwartz answered all of my questions about leasing the car . He made me and my family feel welcome at the dealership. He gave examples of what the warranty covers. He was very detail on how to use the equipment in the car . He sat in the car and explained in detail about how each item in the car worked. He explained how the car is good on gas, and how the car helps the driver to not have a lot of distractions while driving . He was a very good listener and the rest of the staff were the same. When I left with my new car, I understood how the car operates and what my responsibilities were as a Honda customer. My mother felt the same way. I look forward in doing business with Mr Steve Schwartz in the future . Thank you for your help . More