Hall Honda Huntersville - Service Center

Poor customer service, poor follow up, disorganized. My experience in past visits have never been this poor. I believe they are getting more business then they can handle and don’t want any more experience in past visits have never been this poor. I believe they are getting more business then they can handle and don’t want any more More

Long Service Time I bought my truck at Priority Honda a couple of months ago. It came with free lifetime oil changes (bonus!). Today, I brought it in for the first oi I bought my truck at Priority Honda a couple of months ago. It came with free lifetime oil changes (bonus!). Today, I brought it in for the first oil change. I was offered a tire rotation. I took that...and was informed it was $26.95 (ouch! Now, I know why the oil changes are free.) I arrived 10 minutes early for my 1:00 appointment. At 2:20 (yes, 1 hour and 20 minutes - for an oil change and tire rotation), I was finally informed it was done. Right now, I don't care if the oil change AND tire rotation were free, I will not be going back. I can get an oil change and tire rotation done for about $40 at my "local" place, AND, have it done within 40-45 minutes. The only reason for 3 stars (and not less) is because the workers were VERY friendly. Will I buy another vehicle from here? Maybe / Probably. Will I have it serviced here? Nope. PS - I did not bring this to anyone's attention at that time...I was too busy stewing about the wait, and, just needed to get back to work, and apologize for such a long "lunch". More

Honda HRV service done 8/22/2019 The service advisor,Benjamin Smalls was very professional and knowledgeable. He answered all my questions. He was very pleasant to deal with.You are The service advisor,Benjamin Smalls was very professional and knowledgeable. He answered all my questions. He was very pleasant to deal with.You are lucky to have him working at Priorty Honda. More

Poor Customer Service in Service Department I took my car in , which my son drives, a Honda Civic...for a state inspection which I bought here in 2015. The customer service has always been poor I took my car in , which my son drives, a Honda Civic...for a state inspection which I bought here in 2015. The customer service has always been poor but I ignored it on several occasions...however I have now met my limit...I went in to pick up my car was told by several service representatives..about 8...”we will be with right with you”...waited over 15 minutes with 8 customer service representatives in there...finally they got to me ...maybe because I am an elderly person they ignored me...finally they asked how to help me...it took 2 people to find my paperwork...Then this is the icing on the cake... they told me my car was out there in the parking lot...and we could punch our key fop and fine it! And then he said “when it Hong’s that’s your car”....just saying isn’t that great customer service! I was parked in an area to drop my off my son to get his car and I couldn’t get out ,..I had to ask them how I was to get out and it seemed to bother them...never will I recommend such a dealership with such poor customer service! I recommend you go to Hendrick Honda Concord! More

Excellent Service I've had 3 Hondas that I have brought over the years to Priority Honda in Huntersville for service. The people are always extremely nice and welcoming I've had 3 Hondas that I have brought over the years to Priority Honda in Huntersville for service. The people are always extremely nice and welcoming! When I originally booked my appointment I was listed as a waiter, but my plans had changed for that day. I needed a ride home and they provided a courtesy ride in the matter of minutes without any hesitation! The gentleman that took me home, Matt, and my advisor, Jim Comey were both great to work with! They both genuinely care about their customers, which is what makes me a Priority for Life customer!! Thanks Jim and Matt! More

Fast, friendly and competent service I bought my 2010 Civic from Priority, and have been very pleased with the service department as well as my car. James Comey is one of the best. Ever I bought my 2010 Civic from Priority, and have been very pleased with the service department as well as my car. James Comey is one of the best. Everything happens in time, and the customer communication is excellent. More

Awesome, friendly service I have always enjoyed working with James Comey. He has always gone the extra mile to take care of what my car needs. It has always been repaired in a I have always enjoyed working with James Comey. He has always gone the extra mile to take care of what my car needs. It has always been repaired in a timely manner and Jim has always been great to work with. More

Great Service Had a wonderful experience. I scheduled an appointment and was immediately taken care of. Jim Come is very good to work with. Friendly and professio Had a wonderful experience. I scheduled an appointment and was immediately taken care of. Jim Come is very good to work with. Friendly and professional. More

Excellent service BUT.. Every Assist Service Manager is fantastic & professional ; especially James Comey BUT please consider helping your customers feel like a "Priority" wh Every Assist Service Manager is fantastic & professional ; especially James Comey BUT please consider helping your customers feel like a "Priority" when checking in. no real system of telling who's next in line... there is NO line. Why not take that blue line concept outside to direct cars to the service drop off inside... help customers know which line /service manager to cue up for More