Hall Honda Huntersville - Service Center

Damage to rims I took my pilot in for a major service package they had. I got the car when promised but the condition of the car was pretty bad. The scuffed up one I took my pilot in for a major service package they had. I got the car when promised but the condition of the car was pretty bad. The scuffed up one rim pretty bad and service advisor said no way their equipment can do that but will call me back next day after they review the footage. Never got a call. Just a bunch of liars that won’t admit when they do damage to your vehicle. My car is a 2017 pilot elite. I always check over the car before I drive off. There’s always new scratches on my car or rims. Only reason I take my car here is because I bought my pilot here and need to take it here to keep up with the warranty. I’m going to most likely trade in the pilot and leave this dealership for good. Took car in around august 6th More

Drew Farrar Drew is a first-rate parts advisor. He helped me with a key fob issue with professionalism and patience. He is an asset to your team! Drew is a first-rate parts advisor. He helped me with a key fob issue with professionalism and patience. He is an asset to your team! More

The absolute worst customer service I have ever been through. I went in for a simple oil change, and told them on two separate occasions that was all I would like done. Yet without my knowledge, they se through. I went in for a simple oil change, and told them on two separate occasions that was all I would like done. Yet without my knowledge, they send texts to the person who’s name the car is in. While I am sitting in their waiting room, mind you, to try and up-sale us into an unneeded fuel system cleaning. The person they texted, agreed VIA TEXT to a service that wasn’t needed. So while she is busy watching two children under 4, she quickly agrees without knowing what the car actually needed. All the while you must remember, I’m sitting no more than 40 feet from the service agent. I was there one week ago for an oil change, but could not stay, so after 20-30 minutes I got the car back and left. This is important because they claim these texts are automatically sent out, but if so then where was the text from my visit last week? There wasn’t one. The difference? One service agent who was respectful, engaging, and actually conversed back and forth. And one agent who couldn’t care less who I was or what I said. His whole demeanor, without saying a word, was as rude as I have ever been confronted with. And those were my thoughts before he went around my back to up-sale us. The funny part being he exuded nothing but kindness and respect after he sold us on a “fuel system” cleaning that was in no way needed. He knew he should as kind as possible, hoping it would pacify the blatant disrespect I was shown to begin with. Central to all this is that the car was purchased from Priority, therefore we receive free oil changes. So in a time of car sales plummeting, they would lose money through a free oil change. Of course, it wasn’t free, it ended up being a 200$ oil change and fuel system cleaning. So they did a great job usurping my orders, and finding an easier target to shake down. Mind you, I had already turned down an unneeded transmission fluid flush and change, which they claim is needed at 45k miles. Sadly for them I wasn’t ignorant enough to fall for that song and dance. Which I’m sure they took into account when not confronting me with the ‘essential’ fuel system cleaning. I say essential while laughing, mind you. The old triad of service up-sales. The holy trinity of laughable maintenance needs; cabin air filters, transmission flush and change, and fuel system cleaning. At least at 45k miles it’s laughable. So beware if you ever visit them for an oil change. They might just ask you to bend over after they’ve “automatically” texted whoever else possible when you, yourself have turned down their failed attempts to fleece you. More

So very very disappointed. I’d researched my service So very very disappointed. I’d researched my service issue, went in with printed Honda Technical Service bulletins and explained the codes I had an So very very disappointed. I’d researched my service issue, went in with printed Honda Technical Service bulletins and explained the codes I had and my research indicating that sensors and purge valves were the cause of a catalytic converter bad code and to please do the cheap easy fixes first. Was told absolutely it was the catalytic converter and yes they guaranteed it would get rid of the 2 error messages I was getting. Huge bill and 1/2 a mile down the road the error message came back on. Had to go back after 7 hours in the service waiting room. I was not given due respect, probably because I’m a woman but also probably so they could make the big repair bill at my expense, pun intended. I was too mad to have a conversation after I returned the second time. Got the service manager’s email and wrote a long explanation as to my huge frustration with their service. Have I received any response? NO! They got their payment and I guess that’s all they care about. Will never go back. I purchased my Odyssey from them and will never buy from them again either. More

Thank you for your over-the-top help! The knob on my CR-V gear shift fell off in my hand (which meant I couldn't shift gears anymore) in the middle of the airport drop-off line at 6 a.m. The knob on my CR-V gear shift fell off in my hand (which meant I couldn't shift gears anymore) in the middle of the airport drop-off line at 6 a.m. I was able to get the car to Priority Honda; and even though they weren't open yet, Jimmy (don't know last name) acknowledged me right away, and Shaquoya Richardson processed me immediately. The car was fixed in less than 1.5 hours; and again, Jimmy and Shaquoya went out of their way to make sure I was processed quickly. They were professional, friendly, and efficient. My personal situation didn't allow for my car to be out of commission for extended days, so I can't thank Jimmy, Shaquoya, and Sean Neall enough!! More

Poor services at Priority Honda in Huntersville. There were no transmission fluid in my car!! Which caused my car to stalled!! Poor service at this location were no transmission fluid in my car!! Which caused my car to stalled!! Poor service at this location More

My Honda is Amazing I came in on a Sunday and get my new vehicle purchase thanks to my salesman, Cody Larigey. He is Amazing Get exactly what I needThank you so much so I came in on a Sunday and get my new vehicle purchase thanks to my salesman, Cody Larigey. He is Amazing Get exactly what I needThank you so much so happy With my new car More

Oil Change When I bought my vehicle from Priority in 2018 I was told it comes with lifetime free oil changes. What I wasn't told the frustration that goes along When I bought my vehicle from Priority in 2018 I was told it comes with lifetime free oil changes. What I wasn't told the frustration that goes along with that service. Each time I bring my car in for a scheduled appointment I am ignored while standing there waiting to be acknowledged. Yesterday, after almost 10 minutes, while several advisors did not have any customers at their desk, I was asked by Juan if he could help.I asked how long would it take the service advisor said about 45 minutes. After almost 1hour twenty-five minutes I had to leave. The service advisor once again ignored my request that I had to leave so I found my car in the lot and left totally frustrated and disappointed in the lack of customer service from Priority's service department. And I'm still waiting for a call back from the Service Manager... More

Can’t think of anything good Very long service time, high prices, constantly trying to up sell, staff talks at you and unending phone calls, texts and emails trying to sell you a Very long service time, high prices, constantly trying to up sell, staff talks at you and unending phone calls, texts and emails trying to sell you a car. I now drive much further for actual customer service. More

Poor customer service, poor follow up, disorganized. My experience in past visits have never been this poor. I believe they are getting more business then they can handle and don’t want any more experience in past visits have never been this poor. I believe they are getting more business then they can handle and don’t want any more More