Hall Honda Huntersville - Service Center

Eric Durand, John Greene and their Regional Manager Erin are all incompetent when it comes to handling real problems. We bought a new car from priority and since its changed hands the service has had a huge are all incompetent when it comes to handling real problems. We bought a new car from priority and since its changed hands the service has had a huge downfall. Our car now has had. 3 batteries.. The carwash has damaged it 3 times the paint is warrantied but still continues to come off the car and the numerous elements in our car have been broken, scratched, chipped and lately our roof dented. Explaining to any person there in an authority position only gets you talked over and belittled so they can deter whats really happened because of their lack of records, listening and troubleshooting issues. Our once new car was ruined by these people. More

1 hour and 45 mins for an oil change and state inspection. First time one hour and 45 mins for just the oil change. Like to support this place but excuse is always we are swamped. Don’t over sched inspection. First time one hour and 45 mins for just the oil change. Like to support this place but excuse is always we are swamped. Don’t over schedule that is a ridiculous amount of time to wait for a oil change. After two tries I’ll be servicing elsewhere sorry. More

Was getting free oil changes and state inspections when it was Priority Honda. First visit under Hall management they refused to give me state inspection free. I ended up paying for inspection but when I t it was Priority Honda. First visit under Hall management they refused to give me state inspection free. I ended up paying for inspection but when I tried to renew with NC I discovered they hadn’t performed the inspection even though I had paid for it! They also recommended several hundred dollars of other work which I stupidly approved and I wonder afterward if it was truly needed. After several weeks and many phone calls on my part, I did get a refund of what I paid for the inspection, but this was a terrible customer service experience that left me feeling this was not a good place to bring my car and I will not be returning. I’d rather pay for oil changes from a reputable business. More

I've had the work done on my Odyssey exclusively at this location. The staff is very nice, the service is quick, and I always feel like they've taken the best care of my vehicle and myself. location. The staff is very nice, the service is quick, and I always feel like they've taken the best care of my vehicle and myself. More

I would not recommend getting service done here. I bought a car when it was still Priority Honda so I get the free oil changes. I also bought tires there, but I went today to get the free oil change and free a car when it was still Priority Honda so I get the free oil changes. I also bought tires there, but I went today to get the free oil change and free tire rotation, and they charged us for the rotation. I mentioned to Louis when I called to make the appointment that I bought the tires there so it should be free. A note should have been made about this. Brianna White, the service advisor, said my fiance' should have mentioned it when he was there for the service. I believe that all of this could have been avoided if notes were taken at the time of the scheduling of appointment! I know it's only $37 but it's the fact that they don't look out for their long time customers. The only reason I take my car there is for the free oil changes & tire rotations as their services are WAY overpriced. More

I called for a price on a taillight replacement for my Ridgeline. When inquiring, I asked about pricing and was quoted the price would be $196 but the item was not in stock. Part was ordered and delivered Ridgeline. When inquiring, I asked about pricing and was quoted the price would be $196 but the item was not in stock. Part was ordered and delivered but referred to Service for an appointment time which was 1:30pm. At 4:30+ the truck was finally brought around and my bill was $307. Included on the bill was a labor charge for 30 minutes so what happened to the 2.5+ hours I sat waiting on the truck. In addition, Grossly overcharged and no respect for time of appointment. I could understand 30 minutes or so but..... not again for me! More

Received car with scratches on both driver side and passenger side windshield. Initially I thought the scratches may have happened due to the car wash after the service. But the scratches on the windsh passenger side windshield. Initially I thought the scratches may have happened due to the car wash after the service. But the scratches on the windshield were from inside on both sides. What care their employees are taking while servicing the car. Never had a bad experience when it was Priority honda. New Hall honda management have to seriously look into what their employees are doing and take appropriate action. More

I made an appointment for State Inspection and Tire Rotation & Balancing. I asked the service person if they can check my tires for uneven worn-out, I am hearing a slight noise when I drive. I was in Rotation & Balancing. I asked the service person if they can check my tires for uneven worn-out, I am hearing a slight noise when I drive. I was informed I need to pay for this service. I asked I am already servicing for Tire Rotation and Balancing and part of multi point inspection can they look at the tires. The service person keep insisting I have to pay for this; So I spoke to the Manager. Manager informed they will look into this. I got there around 2:15 pm and left around 5:00 pm on Saturday. When I asked about the noise issue, I was informed the Manager forgot to put this in the service ticket and they did not address this. At this point I spoke to two gentlemen in the showroom, they took my information (the Service Manager and the Technician were gone for the day) and informed they will reach out to the technician and give me a call back. It has been more than a week and I have not heard back! Good Number of sales people who are working in the Sales did not have face mask inside the building, this is safety hazard & spreading COVID-19. More