Hall Ford Elizabeth City - Service Center

Disrespected First of all the sales team that showed me the vehicle for test drives and features was great. Was happy with purchase. What I was not happy with. I w First of all the sales team that showed me the vehicle for test drives and features was great. Was happy with purchase. What I was not happy with. I was sold a mantience plan for my vehicle that did not match the manufacture recommended schedule. So when I go to make the appt. To get my oil changed I find out it is not due for another 5,000 miles .When I call ask about this I'm told we will look at it when you come in. After i get there not only do they disrespect me by telling me I owe $50 to cancel a plan that did not match my vehicle schedule I'm told the manufacture 10,000 mile oil change is not correct everyone gets it changed at 5,000. I was never informed when sold the plan . It was not based on vehicle schedule . So when I called them out on everything i was told I can sell you a plan for anything it doesn't have anything to do with vehicle schedule. All over $50 and they knew my truck was in back waiting to get the oil changed and I had paid extra for full synthetic oil which was $30. So for $50 They gave up a long term customer. For service. More

Service department has no communication Dropped my truck off last Monday for a scheduled Tuesday appointment. I wrote down exactly what I wanted done to my truck. Did not hear anything come Dropped my truck off last Monday for a scheduled Tuesday appointment. I wrote down exactly what I wanted done to my truck. Did not hear anything come Thursday so I called them to get a status. My service advisor was out they said he would call me back by Thursday evening I had no call so I called them he had not even wrote it up. So another service advisor tallied it up and she gave me the price I said proceed. She did her job great wish she was my service advisor. They could not get the parts last week but he told me to truck would be done by Wednesday just went to pick it up it has not been touched and even though I told him exactly what I wanted done they were still trying to charge me three separate diagnostic fees. And even after multiple calls yesterday and today he still would not return my call. More

Friendly and Extremely Knowledgeable We have always gone up to Virginia to get our car worked on but my husband and I decided to give Hall a try and were extremely happy we did! John Lov We have always gone up to Virginia to get our car worked on but my husband and I decided to give Hall a try and were extremely happy we did! John Lovett was our adviser he was friendly and extremely knowledgeable to our Explorers problems, usually advisers in the past don't explain they just say we need the work done. Not today John explained to us and made us feel comfortable fixing thing on our Ford that we weren't aware of. We will be back and tell our friends and family about our experience today. Thank you so much John ! More

Awesome!!! The staff and sales person were outstanding! They answered all my questions. I wouldn't dream of going anywhere else for my next car! Can't wait! The staff and sales person were outstanding! They answered all my questions. I wouldn't dream of going anywhere else for my next car! Can't wait! More

Worst Ford Service center ever!!! I brought my truck in Saturday after calling and making an appointment for first thing on Monday. As I went into the dealership once again we were ass I brought my truck in Saturday after calling and making an appointment for first thing on Monday. As I went into the dealership once again we were assured that first thing Monday it would be on the hoist and we would have a call first thing Monday to let us know of any extra servicing because we needed the truck back by Monday evening. Katie was the rudest person I have ever met, as we walked out of the service area I told my husband how uncomfortable it was and he agreed. We almost took my truck back to bring to VA instead, but we agreed that it was already there, other Ford dealerships have always been great to us (not this place). Monday morning turns into noon, I called and am on hold and being transferred for a solid 15 minutes and Katie picks up the phone and the call is dropped. I call back because they didn't bother to call back and get transferred to Katie right away? I asked about the truck and she said they haven't done the work because their Internet was down, and she tried to hang up, so I quickly ask was there any other work, she said she doesn't know the mechanic is on lunch. This is noon...she tries to hang up all the time giving me the snarkiest attitude. Next I ask what work is getting done today and she rudely answers, whatever you were quoted and hangs up! I am so miffed and ready to go grab my truck! So I call the manager who tells me we made the appointment later in the day, I call out her lie right away. Next she tells me lie after lie about my truck, that they were working on it for an hour and a half already, and that as we were speaking he was draining the oil. She tried running me around on my ford truck..a farm girl who comes from a family that exclusively owns fords and a dad who is a mechanic with his own shop. On top of that I am a forester from the Canadian Rockies and they tried telling me I needed to change my brand new expensive mountian rugged tires because they are cut up...wow trying to steal my tired too!!! There are many more things I won't even get into on here, but I know trucks and this place obviously does not and heavily lacks any civility, courtesy or respect. More

Beware of this Business, Go to Virginia This dealership and service is a joke. They are rude, unprofessional and do not know what they are doing. We have had nothing but problems with this This dealership and service is a joke. They are rude, unprofessional and do not know what they are doing. We have had nothing but problems with this dealership and will never go back. They didn't want to honor our warranty on our 2010 Hyundai Elantra when it was a defective transmission. We had to drive to Virginia to get it fixed. The customer service rep Amanda should be fired. She is very argumentative and rude. Then they used masking take to fix an electrical problem on our vehicle and had the nerve to blame it on another body shop. This place is a joke. More

Service department is POOR. We have a 2010 Hyundai Elantra with only 58,000 miles with a automatic transmission that was starting to run rough. When stopped it would race into gears or slip. We took i Elantra with only 58,000 miles with a automatic transmission that was starting to run rough. When stopped it would race into gears or slip. We took it in to the service department and they said to get a coolant flush and transmission flush. We did and the problem didn't go away. Then they told us that Firestone didn't put in the correct transmission flush which is a load of BS. It all comes down to they didn't' want to fix the problem and guarantee our warranty. We then took it to Priority Hyundai in Chesapeake Va. They helped us right away. Put in a new transmission and gave us a loaner car. I will never take my car or truck to Hall Ford Hyundai again. They are rude to their customers and do not know what they are doing. They could have easily fixed this problem. More

Had a problem on a vacation far from a Mazda dealer. Hall was willing to work on our Tribute, which is basically a Ford Escape, and fixed the problem for us. Aamanda, at the service counter, is very cu Hall was willing to work on our Tribute, which is basically a Ford Escape, and fixed the problem for us. Aamanda, at the service counter, is very customer orientated, and was very helpful. More

On my annual visit to OBX with my family my CPO Ford Explorer will not come off park gear lever neither would the AC work. I called the Ford roadside assistance and I was told the closest dealership wil Explorer will not come off park gear lever neither would the AC work. I called the Ford roadside assistance and I was told the closest dealership will be Halls Ford, Elizabeth City, NC. I made an appointment for the next day and drove 60 miles to the dealership. I was greeted warmly by Shannon who walked me through the process and said she will have the tech take a look at the truck first thing in the morning. Around 10:00 AM I receive a call from Shannon stating that the tech was unable to detect the cause for the fault and would need to charge me a second hr of labor which equals to $120. I authorized it since I was out of town and had no other means. I received another call from Shannon close to 12:30 p.m and said that they where still unable to diagnose the problem and the estimate would be around $1023 without any guarantees that they would be able to fix it. At that point I told her to just return the car as is. When I went to the dealership there was a total of $390.00 waiting for me. There was a charge of $45 for shop supplies. I questioned that and she took it off. The other charges was $120/hr for 2 hours labor and AC check. The revised bill was $329.77 and the car was not fixed. I would agree a dealership charging a flat diagnostic fee, but what irritates me is that they are charging me for each hour they spend on my car due to their lack of ability to fix my car. For minor oil changes this might be a place to go but I would stay from this place if you have anything major. IF you are out of towner forget about it. I believe the advisor was nice, but there is nothing much she can do if her mechanics are inept More

Ford diesel truck was using coolant on a trip from Texas. Major problem diagnosed and repaired- bad head gasket, plugged oil cooler. Kept me informed, mechanic (Charles) took time to show me the vehicles p Major problem diagnosed and repaired- bad head gasket, plugged oil cooler. Kept me informed, mechanic (Charles) took time to show me the vehicles problems, and why it was a major repair. Everything is working correctly now. Even though it was a major job (cab had to be lifted off frame!) everything was put back together correctly. We are very pleased. We had never been to Elizabeth City or this dealership before. Thanks More