Hall Ford Elizabeth City - Service Center

Completely clueless and void of empathy I received a letter from Ford Motor Co. stating my air bag recall was now available. I called the dealership and was connected to Aamanda Murphy. I in I received a letter from Ford Motor Co. stating my air bag recall was now available. I called the dealership and was connected to Aamanda Murphy. I informed her of the letter, gave her the recall number (# 17S42) and asked to make an appointment for the recall service. I was offered Friday Jan 25, 2018 at 9am and I accepted. I took an entire day off work to have this done as I had been waiting a few years on a resolution to this issue. When I showed up for the appointment I was informed they could not do the work because they do not yet have the parts. Why I was not informed of this prior to taking off work and why this person would make an appointment when they do not have the parts needed is UNPROFESSIONAL. I informed the techs at the service counter and they even discussed it with Aamanda Murphy and all they and she could offer was a weak apology and sorry "there is nothing we can do about this" REALLY?? I am out $211.28 pay for NOTHING? I was waiting for the new Ranger to come out and trade in my old one but after being treated so disrespectfully I think I will look at Toyota and Chevrolet now. I await to see if the dealership in Elizabeth City takes it's business and customers seriously or is just like many unscrupulous companies. Daniel Nacrelli More

Disrespected First of all the sales team that showed me the vehicle for test drives and features was great. Was happy with purchase. What I was not happy with. I w First of all the sales team that showed me the vehicle for test drives and features was great. Was happy with purchase. What I was not happy with. I was sold a mantience plan for my vehicle that did not match the manufacture recommended schedule. So when I go to make the appt. To get my oil changed I find out it is not due for another 5,000 miles .When I call ask about this I'm told we will look at it when you come in. After i get there not only do they disrespect me by telling me I owe $50 to cancel a plan that did not match my vehicle schedule I'm told the manufacture 10,000 mile oil change is not correct everyone gets it changed at 5,000. I was never informed when sold the plan . It was not based on vehicle schedule . So when I called them out on everything i was told I can sell you a plan for anything it doesn't have anything to do with vehicle schedule. All over $50 and they knew my truck was in back waiting to get the oil changed and I had paid extra for full synthetic oil which was $30. So for $50 They gave up a long term customer. For service. More

Service department has no communication Dropped my truck off last Monday for a scheduled Tuesday appointment. I wrote down exactly what I wanted done to my truck. Did not hear anything come Dropped my truck off last Monday for a scheduled Tuesday appointment. I wrote down exactly what I wanted done to my truck. Did not hear anything come Thursday so I called them to get a status. My service advisor was out they said he would call me back by Thursday evening I had no call so I called them he had not even wrote it up. So another service advisor tallied it up and she gave me the price I said proceed. She did her job great wish she was my service advisor. They could not get the parts last week but he told me to truck would be done by Wednesday just went to pick it up it has not been touched and even though I told him exactly what I wanted done they were still trying to charge me three separate diagnostic fees. And even after multiple calls yesterday and today he still would not return my call. More

Friendly and Extremely Knowledgeable We have always gone up to Virginia to get our car worked on but my husband and I decided to give Hall a try and were extremely happy we did! John Lov We have always gone up to Virginia to get our car worked on but my husband and I decided to give Hall a try and were extremely happy we did! John Lovett was our adviser he was friendly and extremely knowledgeable to our Explorers problems, usually advisers in the past don't explain they just say we need the work done. Not today John explained to us and made us feel comfortable fixing thing on our Ford that we weren't aware of. We will be back and tell our friends and family about our experience today. Thank you so much John ! More