Hall Ford Elizabeth City - Service Center

Don't go to this dealer for service.. They will move your appt. without your knowledge! Two days to complete a oil change, rotate tires, and install a new alternator when the customer supplied the repl your appt. without your knowledge! Two days to complete a oil change, rotate tires, and install a new alternator when the customer supplied the replacement alternator!!!!! Insane!! Also, they have changed their procedures for payment, forcing you to pay by cc!!! Insane!!!! Don't ask me how they are planning to stay in busniess. More

Amanda and the service department went above and beyond in servicing my 2017 Ford Expedition EL. I arrived for my scheduled appointment about two hours early, optimistic they could get my car in early. Ama in servicing my 2017 Ford Expedition EL. I arrived for my scheduled appointment about two hours early, optimistic they could get my car in early. Amanda was upfront in telling me there were about 10 cars in front of me and they would try to work me in but couldn’t promise anything. She did exactly what she said she would and worked my car in within about 35 minutes of my arrival. They had the problem diagnosed, parts identified, and authorization for the warranty to cover the costs in just over an hour. Since the parts were not in stock Amanda coordinated the ordering of them and scheduled a follow-on appointment to have them installed. By the way, Amanda called the service technician to confirm the installation timeline and worked the installation services around my wife’s travel schedule. The service department is great! Give them a chance and they will make you a repeat customer. More

I have a 2020 F150. I took it in for routine maintenance 3 days ago. Yesterday I discovered that the lens on the back of my passenger side tow mirror was cracked(broke). I immediately tried calling the serv 3 days ago. Yesterday I discovered that the lens on the back of my passenger side tow mirror was cracked(broke). I immediately tried calling the service manager Amy....no answer of course.....left a detailed message....no call back. This lens was NOT broke before I took in for maintenance. Because I have tow mirrors I'm sure whoever drove it into the bay hit something!!! I will say the lady that checked me in was awesome and very pleasant!!! I can not believe that leadership will not address a problem!!! This might be due to the fact that I have a maintenance package and therefore Ford is already getting my money. I can't express my anger and disappointment!!! Now I'm sure I will be stuck getting this fixed and finding a different facility to get my maintenance done. SO DISAPPOINTED!!! More

I came in with a window issue and unfortunately they did not have the part in stock and It took a little longer than I would’ve liked but that was not their fault Aamanda was in contact with me at least thr not have the part in stock and It took a little longer than I would’ve liked but that was not their fault Aamanda was in contact with me at least three Days out of the week every week I had to wait she is very good at her job and has great customer service I thought something else would’ve been the issue on my car and it actually was way cheaper than expected so thank you very much would highly recommend More

I had a minor complaint. I informed Heath through this app. He called immediately and went above and beyond to make everything right. Heath, Ed, and Heather are very professional and very pleasurable to w app. He called immediately and went above and beyond to make everything right. Heath, Ed, and Heather are very professional and very pleasurable to work with. Thank you Hall Ford if Elizabeth City!!! More

Unresolved steering failure at 22,500 miles. The steering on my 2015 Ford Fusion froze (steering wheel locked) when I was driving. I had had the car 48 months with just 22,500 miles on the odomet The steering on my 2015 Ford Fusion froze (steering wheel locked) when I was driving. I had had the car 48 months with just 22,500 miles on the odometer when this occurred. Afraid to drive it to Hall Ford, I had it towed in at my expense. (They don't do towing.) Hall kept my car For 5 days but could not identify the problem. While they were nice and considerate, they failed to locate the problem. I finally picked the car up from the dealership and drove it on low traffic back roads about seven miles to my home. Over the next three days I tested the car in vacant parking lots just yards from my house. I was afraid to put it on high traffic roads for fear of another steering lock up. During these tests the steering was sometimes sluggish, sometimes okay, but never reliable. Unable to trust the safety of the car, I bought another new car within the week. It was NOT a Ford. More

Had a very good experience John Lovett was very helpful and staying in contact with me while I had my Ford Focus service I Was So Satisfied with that I took my second car to him John Lovett was very helpful and staying in contact with me while I had my Ford Focus service I Was So Satisfied with that I took my second car to him to have it serviced also John and hall Ford did a terrific job in servicing my 2 cars I would recommend Hall Ford in Elizabeth City to anybody I had a good experience and I thank John Lovett and Hall Ford in Elizabeth City More