Hall Chrysler Dodge Jeep RAM Virginia Beach - Service Center

Trust is broken. Do yourself a favor and go to another Jeep dealer for service. The dishonesty is so blatant that I find it hard to know how to begin. After being tol Do yourself a favor and go to another Jeep dealer for service. The dishonesty is so blatant that I find it hard to know how to begin. After being told that there was a fuel imbalance on my jeep by the service center employee, he is now backpedaling and saying that there was never any fuel imbalance to avoid honoring the vehicle protection plan. It only gets worse from there. Then, after giving me a specific dollar amount that he would cover for the rental car while he had my Jeep, he stated that I would need to pay for the rental car and that he would reimburse me. This is not how the extended warranty works and he knows it. There were more underhanded dealings by this man that are too numerous to address here. It was just one dishonest move after another. I should not have to go to battle to get someone to step up and do the right thing. More

Get your ducks I row. Be ready to know what you want. Dont budge they will call you after you go! Sale teem is young probably turn over. Finance team is xxxxty. Service de Be ready to know what you want. Dont budge they will call you after you go! Sale teem is young probably turn over. Finance team is xxxxty. Service department really bad. After service your car is in the ally Just go get your car its in the alley between the buildings. Just have to say. Run !!!! More

Jeff has always handled all my appointments and have been going to hall since I bought my new truck back in 2016. They have always gotten me squared away even when issues arose. Any time Ive communicated to going to hall since I bought my new truck back in 2016. They have always gotten me squared away even when issues arose. Any time Ive communicated to Jeff outside of an appointment hes always taken time to get back to me and even set times thru their texting system....Thanks Jeff More

Took my car here for an oil change and inspection. They stripped the threads on my oil pan and gave it back to me with an oil leak. Refused to fix it unless I paid for a new oil pan. First they glued They stripped the threads on my oil pan and gave it back to me with an oil leak. Refused to fix it unless I paid for a new oil pan. First they glued it shut hoping I wouldn’t check. Then they just put a new plug in it after knowing they stripped the threads in the pan and that wouldn’t solve the problem. They also broke my dipstick which I went ahead and replaced on my own. I take my car here every year for inspection as well and they always try to fail it hoping I will give them money to fix it. This year they tried to fail it by saying my heat didn’t work (which it does) Luckily I know about cars. If you don’t, I wouldn’t go here you will get scammed More

Service folks are very attentive. Difficult to find intermittent issues but they keep trying. Thanks. Difficult to find intermittent issues but they keep trying. Thanks. More

Jeff is always responsive and informative, keeps me updated throughout the service visits and I'm in and out with the least amount of hassle! updated throughout the service visits and I'm in and out with the least amount of hassle! More

I really wish I could give a negative star score, but in this case, I will just give it a 1 star for the service department as usual they just do not provide the quality of customer service as their sale in this case, I will just give it a 1 star for the service department as usual they just do not provide the quality of customer service as their sales department. I write this public review because I believe I have given the service manager long enough to reply to my voice mail and email and the result was nothing heard back. Last week 2/17/22 I had my Jeep there for an oil change and picked it up the following day; the cavate to this is the technician that conducted the service did a wonderful job and was very quick with the service provided. My problem is with the customer service that handles bill and picking up the vehicle. was presented a bill for 106 bucks i than asked why an oil change for a 6-cylinder jeep cost so dang much? Your receptionist didn't have an answer than I started to notice other charges on the bill at which time the receptionist didn't have an answer for that question either. So now I am beginning to think what does this receptionist know. Still confused because when we checked in the vehicle with the service provider, I also quested the 99.00 dollars for an oil change at which time he agreed it was something new to him and would figure it out, well it appears that he was just giving me lip service because of the erroneous final bill. I am more upset with the fact that I see on the website that there are 2 different oil change specials that my vehicle would meet the criteria but at no time did your service advice even bring those up. I am also disappointed in the fact that me as the customer when asking a question all I get is a blank stare or I am not sure answer. Unfortunately, I have sense moved on from having other vehicles serviced at Hall and I am considering taken the Jeep elsewhere as this is not the first time, been given poor service from this service center. More

Working with Hall Chrysler Jeep has been wonderful. I won't ever take my car elsewhere to be serviced. Phil Causey, on their team, is always honest, up front, and easy to get ahold of. I trust them with won't ever take my car elsewhere to be serviced. Phil Causey, on their team, is always honest, up front, and easy to get ahold of. I trust them with my car and they always over deliver! They truly care about my experience as a customer and help in every way they can. Thank you Hall Chrysler Jeep!! More

Awesome quick service, Phillip Causey was very helpful. I will always bring my vehicle to Hall! will always bring my vehicle to Hall! More