Hall Chrysler Dodge Jeep RAM Virginia Beach - Service Center

Lacks care & concern especially in the service industry. Would advise to go with another service advisor. Wasn’t notified there was an almost $200 charge just to look at the vehicle and after bringing up th Would advise to go with another service advisor. Wasn’t notified there was an almost $200 charge just to look at the vehicle and after bringing up the issue to Jack, well, he lived up to his name. Complete rudeness. Not a great representation of the company. Hope the feedback helps your growth. More

Kasey is very professional, takes great care of our fleet, always a pleasure to work with . fleet, always a pleasure to work with . More

If I could give negative stars I would keep this short and sweet so I don't stress anymore about it since NOTHING but denial will be done. I am sooooo happy I decided not to get a new car with these peopl and sweet so I don't stress anymore about it since NOTHING but denial will be done. I am sooooo happy I decided not to get a new car with these people today after really considering it spending time with a salesman while waiting, because I don't want to do business of any kind with them EVER AGAIN I went into this location to get an oil change and left with a chipped window I brought it to the attention of the person that was helping me (Glenn) he looks at it and says "Well how many miles are on it?"...ummm why does that matter?? After that question I immediately asked for a manager cause xxx? So this useless manager Jason comes over to my car and I told him what was going on pointed out the chip and he says well that's inside... UM ok? Did a worker not get inside my car to take it to be serviced ? Then he says we didn't touch your window um so how is the window rolled up if I came in with it rolled down? He made absolutely no sense at all I see if the chip was on the passenger side window where no one was but it's on the driver's side window and workers 100% were near it and working around it. So instead of hearing this bone head trying to convince me that no one touched my window I asked for a higher up so here comes GM Abby... seemed like she was going to have an idea how to help or offer something she asked Jason how much would it cost to replace something like that he said "I'm guessing around $400-$500" then her concerned face left quickly & NOPE she agreed with him that there was no way it could have been one of her workers. UNBELIEVABLE I asked her if we could do an incident report or have something in writing she said "sure you could write something" We go into Jasons office they tried giving me a blank piece of paper out of the printer for me to write something but also mentioned they wouldn't sign anything so xxx is the point of me writing anything? And what kind of company doesn't have a legit incident report to fill out? She said they have one but it's for legal. Well, if something is going to cost me $400 to $500 sounds like small claims which is legal. She did not offer an incident report for me to fill out. I mentioned to her that I should not be stressing so she didn't want to go back and forth with me she seemed to genuinely care about my medical situation I give her that, but she was not helpful at all with the issue her people caused. Jason was still trying to convince me until the very end that no one could have done that to my car I asked him were you there? were you the one working on my car he said no I said Well how do you know what could have happened? So, I asked to speak to the person that worked on my car took him 5-7 mins to get (coach) him to say nothing happened as soon as he came in the room, I told him why I requested to see him he had the most dumbfounded look on his face HE ALREADY KNEW WHY I ASKED HIM TO COME IN THE ROOM he was coached and a bad liar... I will not add his name simply because he is not management and cannot help the situation. I'm going to end this here because I don't want to waste any more time with these terrible people. Just know if you are going to get your car serviced here be sure to take a very detailed video and or pictures of your car. Or just take it somewhere else I know I will be from here on out. More

We are on vacation and were having problems with our remote. So we googled the nearest Jeep dealer and drove the 20 minutes to Halls . Upon arriving the greater was very nice and pointed us towards the remote. So we googled the nearest Jeep dealer and drove the 20 minutes to Halls . Upon arriving the greater was very nice and pointed us towards the parts dept . A very nice gentleman asked if we needed help and I explained our problem , he took our remote and had a new battery in seconds . He then explained that it was on them no charge . I would highly recommend Halls not just because we were on vacation and they gave us a free remote battery , I would use them just for how nice the people were . Today that means the world ! More

Awesome experience from start to finish! Chris was amazing, went above and beyond! They'll help you every step of the way! Chris was amazing, went above and beyond! They'll help you every step of the way! More

Kasey always makes sure to take care of my company and i. She’s very professional and detailed, thank you very much Kasey! She’s very professional and detailed, thank you very much Kasey! More

Jeff B was great handling my service needs, ensuring all routine maintenance was offered and making time to get it done, always communicating each step. Very thankful for the expertise and care of the servi routine maintenance was offered and making time to get it done, always communicating each step. Very thankful for the expertise and care of the service department. I always leave my Rubicon there with complete confidence! Oh, and if you have the option, 100% recommend the mileone loyalty program! Thank you Jeff! More

Thank you for the great test drive experience ! Josh and the dealership team made us feel welcomed and cared for~ we are looking forward to the red carpet experience! Josh and the dealership team made us feel welcomed and cared for~ we are looking forward to the red carpet experience! More

The way this guy speaks to and treats to his employees is ridiculous. I will never let anybody I know work for him. What a horrible company and place ran by somebody even worse. Horrible person and definitel ridiculous. I will never let anybody I know work for him. What a horrible company and place ran by somebody even worse. Horrible person and definitely deserves to be fired! More

Ms. Veronica Vance was quick to greet and assist me as soon as I walked through the door. She quickly found me in the system and directed me to my Service advisor desk. soon as I walked through the door. She quickly found me in the system and directed me to my Service advisor desk. More