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Hall Chrysler Dodge Jeep RAM Virginia Beach - Service Center
Virginia Beach, VA
187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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187 Reviews of Hall Chrysler Dodge Jeep RAM Virginia Beach - Service Center
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September 06, 2017
Nasty. Fire the rude ones I'll only mention 1. This is the worst horrible dealership. They do not care about their customers, employees. They are very unprofessional. A manager was yelling at an e This is the worst horrible dealership. They do not care about their customers, employees. They are very unprofessional. A manager was yelling at an employee publicly. The employee did make mistakes, but no reason to yell in front of customers. The employee tried to over charge me. I will never do business with this dealership again. I will also spread the word to all who ask me. There are 2 who should get fired. More
by Nightmare
Employees Worked With
Keith David Bradshaw
August 28, 2017
New tires It's never fun when something happens to your vehicle and you think it's going to cost a fortune. Terrence in the shop was very helpful, super friendl It's never fun when something happens to your vehicle and you think it's going to cost a fortune. Terrence in the shop was very helpful, super friendly, and had no problem when I asked a ton of questions. Definitely recommend for great and friendly service! More
by Nick Holmes
Employees Worked With
Terrence D Moses
August 24, 2017
Parts and Service Department On August 24, 2017, I had taken my car to the Parts and Service Center in Virginia Beach off the boulevard. Mr. Terrance was the gentlemen that had se On August 24, 2017, I had taken my car to the Parts and Service Center in Virginia Beach off the boulevard. Mr. Terrance was the gentlemen that had serviced my car and had taken my car in, even when I did not have an appointment. Terrance was very thorough with inspecting my vehicle. Terrence was great with informing me on what has been going on with my vehicle. Terrence was very in formable about what was going on with my car. Terrence’s dedication and customer service was outstanding. The mechanic (Mr. Frank) had taken it upon himself to ensure that my vehicle had no other punctures. Terrance had advised that me that I had another puncture. They gave me a significant discount on the having the tire repaired. I could not have asked for a better customer service while my car was being serviced. Terrance and Frank had done an exceptional job with the service of my vehicle. Thank you very much for the care of my car and the service that was given while I was there waiting and being very informative. More
by Jeremiah Williams
Employees Worked With
Frank (Mechanic), Terrence D Moses
August 21, 2017
Awesome I have recently moved to the area and have used Hall for all my auto needs. John was more help than any other service consultant than any I have had I have recently moved to the area and have used Hall for all my auto needs. John was more help than any other service consultant than any I have had the experience with at Hall. John went out of his way to try and solve a problem I had with my blue tooth. I will always ask for John to be my consultant from now on. Thanks John for going above and beyond. Giles Andrew More
by Giles
Employees Worked With
John Sparks
August 21, 2017
Service for a Jeep Wrangler We had our Jeep Wrangler in for service today and had an outstanding experience. All of the staff were very knowledgeable and helpful. They made me fe We had our Jeep Wrangler in for service today and had an outstanding experience. All of the staff were very knowledgeable and helpful. They made me feel like a VIP. More
by Sdoyon
Employees Worked With
Catalina , Christopher Anthony Banks, Shaneka Lavett Bellomy, Lori Anne McIlroy
July 16, 2017
Con-Artists I took my car in for a simple oil change and to have the engine checked, and these clowns made my car worse than it already was. They brought to my at I took my car in for a simple oil change and to have the engine checked, and these clowns made my car worse than it already was. They brought to my attention my front axle bushing needs to be replaced and tried to push a $400 quote on me saying I need to have it fixed ASAP. What first started as a knocking noise when I put my car in reverse is now a very loud scraping noise when I back up. I'll be taking my car elsewhere from now on. Thanks ***holes. Update: I received a VERY passive-aggressive call from some rude woman who at first tried to give me crap for posting my review, then tried to make me seem like I was the one who was at fault, and eventually went on to say I should bring my car back in to be inspected for no benefit to me. So not only was a chunk of my Saturday wasted, now I'm confused as to how someone can purposely screw up someone's car and think they will trust you enough to bring your car BACK to be "inspected". No ma'am if you couldn't tell by my review, you guys are NOT trust worthy and I will take my business elsewhere. I can't even believe these idiots. And to clarify, my car made the loud scraping noises right after having it serviced. It did not just start happening over time, nice try though. More
by Stevans
Employees Worked With
Jeffery Bryner
July 07, 2017
My experience was good in the service department. I have not had many good experiences with dealership service departments in the past. However, I was pleasantly surprised when I came to this service I have not had many good experiences with dealership service departments in the past. However, I was pleasantly surprised when I came to this service department to get help with continuous problems after some recall work at another service center ( Hall Automotive on Western Branch Blvd. in Chesapeake..not recommended!) for over one year.Christopher Banks,Service Consultant, was amazing! He exemplifies the highest level of Customer Service at all times.He is friendly and does what he says he will do, without fail. This company is very lucky to have Christopher on their team, Catalina Dizon, Vehicle Exchange Coordinator, was very friendly and helpful when assisting me with a loaner car. Keith Bradshaw, Service Manager, took the time to sit with me in his office to make sure I understood the process and work.Way to go! More
by K. Shackley
Employees Worked With
Catalina Dizon, Christopher Anthony Banks, Keith David Bradshaw
May 30, 2017
Be very cautious if purchasing a used car I bought a certified pre owned Jeep a couple months ago. A week later it failed to start. The battery terminal was so corroded, it couldn't make a con I bought a certified pre owned Jeep a couple months ago. A week later it failed to start. The battery terminal was so corroded, it couldn't make a connection. After looking at the car more closely I noticed it was completely covered in mud in the undercarriage.1st time I removed the top - all the roll bars were covered in mud. I had assumed that cars were detailed (or at least cleaned) before sold. A month later I took it for service because of a squeak in one of the wheels. I was told it was due to the breaks being dirty - they recommended break servicing & because not under warranty, I paid the $200. There will be no more problems they said. A month later I took it back beause the squeak is still present. I was told that it was because the breaks were aftermarket and that 'they do that'. If I want the sound to stop I need to replace them with factory parts. The kicker is that the report I recieved stated that I was told this the first time I was there. No, I wasn't. The report also stated that on my 1st visit I chose to service the existing breaks instead of replacing them.I was told the servicing would eliminate the squeak. I didn't even know they were aftermarket breaks until I read the report later at home. So it seems I wasted time and $200. And I still have a squeak. More
by KarenMartin
Employees Worked With
Joe & Chris in the service department
January 30, 2017
11 DAYS, THEY STILL CANT TELL ME WHATS WRONG - JAN 20TH 2017 SO I DROPPED OFF MY JEEP LATE THURSDAY NIGHT SO THEY CAN WORK ON MY JEEP EARLY FRIDAY MORNING OF JAN 20TH. LET IT BE KNOWN THAT THIS IS THE 3RD TIME I SO I DROPPED OFF MY JEEP LATE THURSDAY NIGHT SO THEY CAN WORK ON MY JEEP EARLY FRIDAY MORNING OF JAN 20TH. LET IT BE KNOWN THAT THIS IS THE 3RD TIME I BROUGHT MY CAR IN FOR THE SAME PROBLEM THAT THE DEALERSHIP SAID WOULD FIX THE PROBLEM. I HAVE ALREADY DROPPED AROUND A GRAND OF MONEY TO FIX THIS SAME PROBLEM AND ITS STILL NOT FIXED. SO....THEY HAVE HAD MY CAR NOW FOR 11 WITH NO ONE CALLING ME TO UPDATE ME. I ALWAYS HAVE HAD TO CALL THEM TO FIND OUT WHATS GOING ON. EVERY TIME TIME I CALL THEY SAID THEY WILL FIND OUT AND GIVE ME A CALL IN 10 MINS.....WHICH THEY DON'T AND I HAVE TO CALL BACK ABOUT AN HOUR LATER AND THEY SAY THE SAME THING. I HAVE NOW GOT THE MANAGER INVOLVED AND SHE EVEN SAID SHE WOULD CALL ME BACK IN 10 MINS WHICH WAS 2 HOURS AGO. THEY ACT LIKE THEY JUST DON'T CARE AT ALL. I'M MAD I EVEN HAVE TO GIVE THEM ONE START CAUSE THEY DON'T DESERVE ANY. PLEASE DO NOT BUY A CAR FROM HERE OR GET YOUR CARE SERVICED. More
by kellynicole2821
Employees Worked With
KEITH (TOP MANAGER), SHANEKA, MITCHELLE, SANDY (SERVICE MANAGER), BOB
September 16, 2016
Slowest oil charge service Don't let "Expess" in the name fool you. It takes over 2 hours to get your oil changed. In addition, "appointment" are only for them. I was told t Don't let "Expess" in the name fool you. It takes over 2 hours to get your oil changed. In addition, "appointment" are only for them. I was told that is only for their benefit so they know when the car is coming in. No relationship as to when the car will be looked at. More
by Dh
Employees Worked With
Not sure
