Hall Chrysler Dodge Jeep RAM Virginia Beach - Service Center

I brought my Ram 3500 in for service had a great experience. They were honest and knowledgeable. They even put 2 guys on my truck to get me put faster. experience. They were honest and knowledgeable. They even put 2 guys on my truck to get me put faster. More

This way my first time here but it will not be my last. The first interaction was great as I was treated like i was a valued customer from the get go. The waiting area was clean with clean bathrooms. The c The first interaction was great as I was treated like i was a valued customer from the get go. The waiting area was clean with clean bathrooms. The cashier even printed my daughter some coloring pages to color. I was just looking for some blank computer paper, but she went above and beyond what I had asked for. The service on my car was great. They explained any faults or issues they found and presented clear easy solutions. Robert was great to work with. The WiFi is good and the vending machine selections were good too. I’ll be back for sure. This is my service dealer from now on!! More

Oil change was done correctly but failed to complete the task within the 39 minute window which was guaranteed to me over the phone. I was told over the phone when scheduling my oil change that I 39 minutes task within the 39 minute window which was guaranteed to me over the phone. I was told over the phone when scheduling my oil change that I 39 minutes is all it would take so I could wait. I ended up waiting for over and hour. Just felt like it was false information being advertised. 39 minute oil change is why I chose this dealership in the first place More

There seems to be a issue with a mechanic that works on my truck employee number 22038 this time there was an energy drink container left in my console in the cup holder, in the past I've had a towel over my truck employee number 22038 this time there was an energy drink container left in my console in the cup holder, in the past I've had a towel over my front driver seat and they usually discard that, these events are very troubling and needs to be addressed. More

Well received greeting at drop off. Maintained communication thru the day. Promptly informed during the changes in plans for the delivery of my vehicle to the next day. My car was serviced as e communication thru the day. Promptly informed during the changes in plans for the delivery of my vehicle to the next day. My car was serviced as expected with no discrepancies. Thank you. Service team receives 5 Stars for their willingness and effort to make things right. More

Great service and amazing employees Customer service off the bat was incredible. They were prompt and detailed. Dropped my car for a few things that needed done and they called to tell m Customer service off the bat was incredible. They were prompt and detailed. Dropped my car for a few things that needed done and they called to tell me that one thing was not necessary and no reason to spend the extra money. I love integrity. Then on top of that, it was completed within hours. Robert E was great. More

Waist of time I was called and informed that my parts were ready for pick up and install. When I arrived I was told that they ordered the wrong parts. After waiting I was called and informed that my parts were ready for pick up and install. When I arrived I was told that they ordered the wrong parts. After waiting for 30 minutes I was told to come back when they call me. I am tired of wasting my time with this place. This is not the first time that this has happened. SERVICE DEPARTMENT SUCKS!!! More

Headlight on my Grand Cherokee The service manager went out of his way to assist me with my headlight, when not specifically covered by warranty. The technician also helped me bett The service manager went out of his way to assist me with my headlight, when not specifically covered by warranty. The technician also helped me better understand light settings on the vehicle when light conditions change. More

Fixed my baby up good as new! Long story short my car had been vandalized and needed repairs and this team went the extra mile. I was still in shock when I dropped the car off and Long story short my car had been vandalized and needed repairs and this team went the extra mile. I was still in shock when I dropped the car off and when I picked it up it was like a wave of releif. Looked like i’d just taken her in for an oil change and a car wash, she looked brand new. And the staff were so friendly. Thank you, thank you! More

WOW Great Experience What an excellent experience! The person who checked my car in was super friendly and my advisor Lori was phenomenal! My vehicle was done in the time What an excellent experience! The person who checked my car in was super friendly and my advisor Lori was phenomenal! My vehicle was done in the time it was promised AND I got an awesome deal on an oil change package, so I will be coming back regularly and I wouldn’t have it any other way. More