Hall Chrysler Dodge Jeep RAM Virginia Beach

I am so tired of taking my Van in for an oil change or state inspection, then being pushed to get 200-700 $$ worth of service on top of that. Last week , I took the van in for a state inspection, oil chan state inspection, then being pushed to get 200-700 $$ worth of service on top of that. Last week , I took the van in for a state inspection, oil change and a recall item. They said that I needed several hundred $$ of maintenance, even though I have gotten almost everything they have recommended so far. Their prices are way over priced, Pep Boys is better. And why wasn't I ever offered the "software update" in the three years under warranty? My van only has 29 K miles on it! So I wait 2 and 1/2 hours for the service, then Olivia comes out to tell me that I need all the $$$ stuff. So I go to the cashier to pay, and I find out that they didn't even do the recall item, it would be nice to have been told that they didn't have the part in, instead of me wondering about it...and they didn't even run it through the wash which I specifically requested twice. Not good service. Basically it took 2 1/2 hours to get an oil change and state inspection!!!They are only interested in selling you more service, not doing the stuff that was recalled. I am in the market for a new vehicle, but will not be returning to Hall...Hall Honda is the same, ans we have Civics too.. More

I purchased my 2007 Pacifica new and have gotten all of my service done at the dealership. I have worked with a couple of the service advisers but Baker is the one I look for when I go in. He is always ple my service done at the dealership. I have worked with a couple of the service advisers but Baker is the one I look for when I go in. He is always pleasant, upbeat, and friendly. He advises me on what my vehicle is in need of. He is very helpful on letting me know what is the most important service as opposed to what can wait until the next time I come in, because I always come back. Today I was also helped by Johnny, he was kind enough to give my husband and myself a courtesy ride while my vehicle was being worked on. My vehicle was completed on time as usual. The girls they have working at the check-out are also very nice and helpful. The one I had today told me about a great oil change program they have going on that I will definitely sign up for on my next visit. I always recommend the service department at Hall Chrysler Dodge Jeep Ram. More

I do a lot of my own servicing so i don't visit a dealership's Service Department often. I bought a 2004 Jeep Grand Cherokee recently and have needed a dealers expertise to resolve some issues i'm ha dealership's Service Department often. I bought a 2004 Jeep Grand Cherokee recently and have needed a dealers expertise to resolve some issues i'm having with it. By the way this is my fourth Jeep product since 1978 so i do know a little about them. Olivia Richardson was assigned as my Service Advisor and I really can't do anything but praise my experience with the Service Department. She is very knowledgeable, professional, and goes out of her way to see that your vehicle is taken care of. The technician's also did a great job in diagnosing and servicing my vehicle. I will return to this dealer for service for my Jeep, and i will recommend them to anyone i know that needs their vehicle serviced. I will also specifically recommend to them to ask for Olivia Richardson as their Service Advisor based on my two experiences. I would even go as far to say i would buy my next new vehicle from Hall if this level of service is indicative of what i could expect from the Sales Department. Gotta five 5's across the board. More

Our experience with Hall was not good and we should of known that from the beginning. My wife and I have been looking at the Town and Country's and she decided to go during her lunch to look since it is c known that from the beginning. My wife and I have been looking at the Town and Country's and she decided to go during her lunch to look since it is close to work. NO ONE would help her. I went there an hour later and actually had to go inside and find one of the salesman who were sitting around, blasting music and doing nothing. At this point they gave me Jim Price who was a very nice salesman and was not pushy which I liked. We took the minivan to where my wife works and let her look at it. A week later we went back ready to buy, my wife only had an hour for lunch again and this is where the fun starts. Their sales manager wanted to play games back and forth even though we did not have time to play games. Then when he came over and sat down with us and presented "HIS BEST PRICE" it was still 2k more then another one we looked at at another dealer. The other one did not have the Nav System or the Sunroof like this one at hall and we took that into consideration when we ran the numbers but it still was 2k more. He then said to meet him in the middle and came back with only $600 less. When we tried to explain this he would not stop talking and kept interrupting me then said I didn't need to raise my voice to him. I got up and walked out and will be the last time I deal with them. I went to Southern Chrysler-Jeep after we left there and wouldn't you know, they were not pushy, they were polite, and they didn't play the games they did at Hall. Walked in, got the paperwork, done.... Also, Hall told us that we could not use the Chrysler/Dodge loyalty discount even though we currently own two dodge products because it would have to own a van/minivan for it to count. Southern had NO problems with it what so ever. We the rebates we calculated ourselves with no problem. Night and day difference between the two dealers and it is a shame. I would recommend Jim Price to anyone but their sales manager is a less desirable. More