Hall Chrysler Dodge Jeep RAM Virginia Beach

After receiving notice in the mail of a recall part on my Jeep, I called Hall several times a week for two months straight attempting to get an appointment made. I was always transferred to a voicemail and n Jeep, I called Hall several times a week for two months straight attempting to get an appointment made. I was always transferred to a voicemail and never received a call back. I finally called the recall call center and a rep there was able to make an appointment with Hall for me, 5 weeks ahead. Two days prior to my appointment I called to request further info on the length of time such a repair would take, as I have small children that would have to wait with me. Each time I called (3 times) I was transferred to a voicemail and never received a call back. I arrived to my appointment today and was told that they had not even ordered the part! I had to arrange time off with my employer, pack up 2 small children and drive across town for literally nothing! Hall was aware of the reason for my appointment 5 weeks in advance, and didn’t take the time to order the part ahead of my arrival. No reason was given as to why the part was not ordered, or why I could not speak to a live person via phone. Waste of my time, and my PTO. More

This dealership is great it has nice vehicles to choose from my consultant Montario Corprew was amazing with helping me decide on what vehicles to choose from that was best and affordable for me my payment from my consultant Montario Corprew was amazing with helping me decide on what vehicles to choose from that was best and affordable for me my payments that I will be making so if stop by here be sure to meet with him he will steer you in the right direction More

Chris went waaaay above and beyond to help my family when our Jeep broke down in VA Beach 6 hours from home on the way home from vacation. Chris, Wendy and Glen genuinely cared about making sure our trip wa our Jeep broke down in VA Beach 6 hours from home on the way home from vacation. Chris, Wendy and Glen genuinely cared about making sure our trip wasn't ruined and we were back on the road as soon as possible. GREAT people. GREAT service. I could say so much more. Thank You all! More

Dealership was great and very helpful with our trade in and buying process, it very smoothly. and buying process, it very smoothly. More

i bought two Jeeps here & it was a pleasant experience both times. Sales managers are professional and knowledgeable without high-pressure tactics. both times. Sales managers are professional and knowledgeable without high-pressure tactics. More

Salesman Montario Corprew is a very good person to talk with he ask all of your question he look out for the customer. with he ask all of your question he look out for the customer. More

Great job to the team at Hall that helped me get the truck I was looking for in my budget. truck I was looking for in my budget. More

Pickup and delivery were wonderful. Brandi and Jasper were very helpful with my car delivery. Brandi and Jasper were very helpful with my car delivery. More

Run! DO NOT Bring your vehicle here for service. I brought my vehicle in March 4th for a recall service and got my vehicle back completely messed up! And DO NOT Bring your vehicle here for service. I brought my vehicle in March 4th for a recall service and got my vehicle back completely messed up! And the stole my engine cover. I thought I had to drive it for a couple of days to let the "new parts" they claim they put in settle... However up me receiving my vehicle back my vehicle was shaking and in bad condition. My vehicle was doing things and making noises it didn't make prior to dropping it off. I reached out with this concern and the man told me to bring it in so they can see. I went to pick it up and they are try to charge a $200 fee for looking at WHAT THEY MESSED UP! Nothing was wrong with my car and I know they sabotaged my car trying to get over! If I knew they would do this to me and my car I wouldn't have brought it in. They know the exact malpractice that they did! There is no way that a perfectly good car gonna need catalytic converters and an alternator out the blue when no prior signs was there.. and it wasn't on the "inspection" they ran the 1st time. It doesn't make sense nor add up. More

Brian was an amazing salesman! He was polite, knowledge and quick! He definitely respected our time and got us in and out the door! He was polite, knowledge and quick! He definitely respected our time and got us in and out the door! More