Hall Chrysler Dodge Jeep RAM Virginia Beach

Car price was well above NADA value. Walked away and went home (25 miles away). They called and decided to take offer. Did not disclose the Processing fee. We had a verbal agreement on a final price. went home (25 miles away). They called and decided to take offer. Did not disclose the Processing fee. We had a verbal agreement on a final price. Went back and they admitted failing to disclose but still expected to get the processing fee of $499. The Salesperson and General Manager took a VERY long time to come back with their final price. It was all a big sleezy game and they did not honor their verbal agreement. I agreed to go above the verbal agreement and give them half of the processing fee. From that point on, we were treated as a low priority. The General Manager was visibly upset. He never introduced himself and would not look at us when we were leaving (my 16yo daughter and me). The Finance Director did a nice job processing our paperwork and was very pleasant, but we had to wait a good while before we could get to him, even on a day when their was very little activity at the dealership. Overall, I was extremely disappointed to have driven 25 miles back to the dealership with a crystal clear agreement on the final price and to have to go through another negotiation where I almost had to walk away. They were not honorable and I would not recommend them to anyone. More

Greetings Hall Dodge, I would like to elaborate on Greetings Hall Dodge, I would like to elaborate on my poor marks given to your Service Dept. On 16 Jul I brought my 2002 Dodge Dakota into your Greetings Hall Dodge, I would like to elaborate on my poor marks given to your Service Dept. On 16 Jul I brought my 2002 Dodge Dakota into your Service Dept for a scheduled routine maintenance and state inspection. It took over 2 1/2 hours to complete this service. This is completely UNSATISFACTORY. I expressed my sincere disappointment after my service call. When I inquired about the lengthy delay the Service Manager told me the mechanic had to attend training, and the service dept ran out of inspection stickers. I could understand if I had left my vehicle for the day -- but to do this while I was waiting with a scheduled appointment is a direct reflection in the poor customer service in your Service Department and the Hall Dealership. I have been a loyal Dodge customer for the past 15 plus years. I bought 6 vehicles from VA BEACH Dodge and was always a satisfied customer. Since Hall took over it seems that the dedication to the customer is no longer a priority. Sincerely, Kevin Simoes More

Carlton Little was such a great help to me, My husband and I was very impressed with the dealership and the salesperson, he tried so hard to help us get the vehical I wanted which we did get. Carlton is a and I was very impressed with the dealership and the salesperson, he tried so hard to help us get the vehical I wanted which we did get. Carlton is an Outstanding salesperson, I told him what I had to work with right when we met and he made sure that happen! My husband and I will definally be back to buy another vehical from him and that dealership! My dad told me about the dealership when he bought his car there in December 2009! Everyone was funny, friendly and GREAT!!! Mike Brown was also very helpful with me on helping me to decide what packages to choose from and knowing that I understood what i would be getting and helping know how it would effect me in the long road! Great Salesperson, great Finance manager, Awsome Dealership!!!! More

James was friendly and very knowledgable. Went over everything available to us. Answered all our questions and concerns which made us feel very secure in our purhase. The car had a dent that we didn' everything available to us. Answered all our questions and concerns which made us feel very secure in our purhase. The car had a dent that we didn't notice when we drove away. Called James and without hesitation the car was brought back into the auto body shop and fixed. They did an excellent job. Only wish we could have our car serviced there as well, but it is a bit of a drive from Jersey. Very happy with our purchase and a big part of that is the people at Hall. More

Every salesman should be like Ms Fara Morrow. She was straight forward when aprising my trade in; Also when asked, She gave me clear and realistic figures as to what I would be paying monthly. These it straight forward when aprising my trade in; Also when asked, She gave me clear and realistic figures as to what I would be paying monthly. These items along with her friendliness made the whole purchase feel very easy. This is what all the customers want when we go to an auto dealer, but when the salesman clearly looks at you and sees a dollar sign above your head, is when "WE" the customer notice and try to escape the situation. Never to comeback sometimes. My name is Manuel Sanchez and I will buy from this dealer again as long as all their salesman behave the same as Ms. Morrow. Thank you for a great buying experience! More

Tharrington Battle was EXCELLENT!!!! After visiting several dealerships trying to by a dependable used car with no luck, Tharrington was the only one that came through for me. Not only did he get me in several dealerships trying to by a dependable used car with no luck, Tharrington was the only one that came through for me. Not only did he get me into a car but he got me into a 2010 Jeep Compass. No other dealer had even given me the option of a new car. He also got my boyfriend into a 2010 Jeep Patriot after 7 months of searching with no luck. He is definitely better than the average car salesman. I will definitely return to him in the future. More

My girlfriend went to Hall Jeep to buy a used car and had such a great experience she recommended that I go and see the same salesman she worked with. I was VERY SKEPTICAL and almost didn't go. After several such a great experience she recommended that I go and see the same salesman she worked with. I was VERY SKEPTICAL and almost didn't go. After several attempts and many NOs I was discouraged but to my surprise I went and met with Tharrington and he far exceeded my expectations. Not only did I leave with a car but it was a new 2010 Jeep Patriot. A new car was never even an option so I am more than excited. I will recommend friends and family in the future. More

Thank you for the low pressure sale. The dealer was calm and courteous and very down to earth. Not pushy - hate pushy! The financing was even bareable! What last time took me 6 hours to buy a new car thi and courteous and very down to earth. Not pushy - hate pushy! The financing was even bareable! What last time took me 6 hours to buy a new car this time was much faster and less torturous! Thanks again for everything. OK - one thing - your coffee machine in the back does not dispense CUPS only the coffee - not my usual practice to drink from my hands!!! More

From the time I walked in and talked to Fara, I was one of the best car buying experiences that I have had. She didn't try to push or over sell me. I explained what payment I was looking for and the amount of the best car buying experiences that I have had. She didn't try to push or over sell me. I explained what payment I was looking for and the amount I wanted for my trade and she met all my expatiations. When the sale was final I was taken to the service department and introduced to Walter and he explained to me in detail how the service dept. worked and if I had any issues, I could either call or e-mail him. He gave me his business card with all the information that I needed. I would highly recommend Hall Dodge when purchasing a new car. More

I was dealing with another Jeep dealership who was basically not listening to what was important to us in the deal... I basically wasted 6 Hours of my day with the usual back and forth at a car dealer basically not listening to what was important to us in the deal... I basically wasted 6 Hours of my day with the usual back and forth at a car dealership, basically I decided to visit Hall at the last minute. Curt was the first guy I ran into at the dealership, I explained my situation and what I was looking for without wasting my or his time, he got me the deal I wanted on the car I wanted, I will absolutely buy from Curt and Hall again! Thanks Curt! - Justin More