Hall Chrysler Dodge Jeep RAM Virginia Beach

Horrible Horrible Horrible Costomer Service We purchased a new van from Hall about a year ago. Love the vehicle, salesmen was great and would otherwise lean towards making another purchase from We purchased a new van from Hall about a year ago. Love the vehicle, salesmen was great and would otherwise lean towards making another purchase from these guys, or at least recommending them to a friend. But after the last two months I will never consider this dealership for anything! Their service department is so bad I almost wonder if actually trying to be so incompetent. They could care less about your time too. My wife and I have waited in their waiting room (on seperate occasions) only to be told “we do show any record that a part was to be ordered” or after waiting hours a second time “we didn’t order the correct part”. We’ve been there three times to get a small piece of weather stripping replaced only to find out there so some kind of mix-up. If you are reading this post and are in the market for a good dealership….. Beware ware…. More

I love the Jeep brand - I've owned three of them but my 2011 Grand Cherokee has been in for warranty service twice now (49,000 miles). The first time was for the back of the driver seat that kept poppi my 2011 Grand Cherokee has been in for warranty service twice now (49,000 miles). The first time was for the back of the driver seat that kept popping off. They repaired it but it never felt quite right after and I can tell it's about to break again. I was told that this repair was for a defective cam phaser and a blocked oil valve. I was told on a Saturday that they had to tear down the engine. They hoped to have it done Monday, but maybe Tuesday. I called Tuesday afternoon to check the status and was told that they just got all the parts. They finished it Wednesday, one day later than promised. They also upgraded the engine software for no charge but I had to pay $150 for the "recommended" transmission software update. They forgot to fix the time on the clock. I can overlook that, but the reason why I wrote this review was that someone had been smoking in my Jeep. That is inexcusable. I can't stand the smell of smoke in a car. Finally this morning, two days later, I can no longer smell the smoke. I'm not sure if I'm going to stick with Jeep or not after this, but I do know that I'm going to find a better dealer to work with if I do. More

If I make this sound "too good" it will look like I work for Hall Chrysler Dodge Jeep. I don't. I also don't enjoy buying cars. But .... at age 61, of all the car buying experiences I've had like I work for Hall Chrysler Dodge Jeep. I don't. I also don't enjoy buying cars. But .... at age 61, of all the car buying experiences I've had ... this one easily tops the list. Fagan has tons of experience in the business. He listens to the questions, shows "genuine" interest, and actually wants to help-you satisfy "your" requirements. Details are not needed to get the flavor of this review. The pricing on the gently used 2013 Durango was win-win for all concerned. There were no surprises. Every detail was thoroughly explained. The experience at Hall (with Fagan) was quality from start to finish. More

Once you sign the contract you are on your own problems after that they will not address no I would not tell anyone to go to hall nor will I Ever deal with them again.... awfull an sad they don't want to d after that they will not address no I would not tell anyone to go to hall nor will I Ever deal with them again.... awfull an sad they don't want to do there job.but sale was made that's all that mattered to them..... More

We had to bring our car in three different times for the We had to bring our car in three different times for the same problem (which was that our battery light kept coming on.) The third time, they final We had to bring our car in three different times for the same problem (which was that our battery light kept coming on.) The third time, they finally managed to fix this problem, but not before putting multiple miles on my car and then returning our car to us on empty. I then contacted the service department about this, and they told me that when I was in the area, they would put some gas in my car. The problem is I am never really "in the area". I had to drive extra miles just so they could put a little bit of gas in my car which was hardly worth it. Then, this last visit was for a simple oil change. We were told that one of our compartment filters was missing and that it would cost $20.00 for a new one. When my husband asked how a filter could be missing, the gentleman told us that it "maybe fell out" while we were driving. I am sorry but this sounds like a load of bull. We googled this filter, and it says in order to access it, you have to remove the back of the glove box, and even then it would be hard to pull out. If it's so hard to get to, and hard to pull out of its casing, then how could it just fall out. We are guessing that when this filter was last checked by Hall Chrylser, the filter was not replaced and then we were charged for it. Also, during this last visit, the service department forgot to put the tire caps back on all four of our tires. I contacted the service department, and again, we got the "when you are back in the area" we will replace those for you. I informed him that we are never really in the area and would have to drive out there specifically to get those caps. I asked him if he was going to reimburse us for our expenses (mileage and gas) and he told me flat out "NO". I am sorry, but I am the customer here. Nothing was done for us. We were basically told to take care of it ourselves when this was no fault of ours. I plan on putting this on your website under comments. I believe that your customer service (at least in the service department) sucks! More

Many thanks to the Hall Chrysler Dodge Jeep Ram team for the outstanding buying experience of my RAM 1500. Kudos to Dave Moore for making this experience, for my wife and me, so very special. Dave is truly the outstanding buying experience of my RAM 1500. Kudos to Dave Moore for making this experience, for my wife and me, so very special. Dave is truly the professional and we certainly appreciate his great personality, attitude and genuine concern for making us feel so welcome. Again, thanks and we're thoroughly enjoying our new RAM 1500. More

I recently got a used car for my wife and the service i received was the best i have had from a dealership the entire staff was friendly and my salesman Dave Moore was very professional and made sure it wa received was the best i have had from a dealership the entire staff was friendly and my salesman Dave Moore was very professional and made sure it was the best car buying experience i have ever had! More

Unless you want to toss money out the window...do not take your car here for service! I had my car towed to Hall for repairs. It is the first time I have had trouble with the car since I purchased it. It take your car here for service! I had my car towed to Hall for repairs. It is the first time I have had trouble with the car since I purchased it. It would not start and we were unable to jump start it. Very shortly after dropping it off, Joe in service called my husband to let him know the alternator, the battery, AND the starter all needed to be replaced. This came with a price tag of $967 plus tax. Now, we don't know a whole lot about cars, but the starter seemed pretty unlikely. My husband asked Joe a few questions..basically trying to get him to say the starter might be ok or something along those lines. Joe's final word on it was, "the starter is definitely bad..it needs to be replaced". I didn't trust it. We decided to have the car towed to another shop. We went to Hall to meet the tow truck so we could go in and get the keys. When I told Joe we were taking the car, he said, "ok..we'll start getting it down and get it all buttoned up for you"...trying to make me think they were still working on it! I said...well that shouldn't be necessary..I just saw it in the parking lot...in the same spot we left it in yesterday. I got crickets..then he got me the key. I had the car towed to Logan's which is right down the street and they were awesome! The car was fixed in about 2 hours and for less than half the cost. The starter that so badly NEEDED to be replaced is still on my car and working perfectly fine. HALL IS DISHONEST and I will NEVER take my car there again...not even for a free oil change!!! More