Hall Chrysler Dodge Jeep RAM Virginia Beach

I want to share my experience with Abbey Meeks, Natalie Douglas, Christian Vorndran and the team at H-I-L-L Chrysler, Dodge, Jeep, Ram of Virginia Beach. What started as a hopeful and promising interaction Douglas, Christian Vorndran and the team at H-I-L-L Chrysler, Dodge, Jeep, Ram of Virginia Beach. What started as a hopeful and promising interaction unfortunately turned into one of the most disappointing car-buying experiences I’ve ever had. After losing my car due to an accident that wasn’t covered by insurance, I found myself in a difficult situation financially and emotionally. I had high hopes when I came to this dealership, especially after feeling like the team genuinely cared about my needs. Initially, they seemed focused on building a relationship rather than just closing a deal. I left being left thinking I’d found a dealership that valued integrity and compassion. However, at the last minute, everything fell apart. When reviewing the final numbers, I noticed unnecessary charges that hadn’t been discussed, including fees for documentation and nitrogen for tires—typical markups that felt like an attempt to take advantage of my trust. I offered to pay their asking price minus $500 in cash, believing that given my difficult circumstances, they might care enough to meet me halfway and forgo some of the unnecessary fees. Instead, they outright refused and insisted on charging these add-ons, showing no flexibility or empathy. As a disabled individual who’s faced significant challenges over the last few years, I was shocked and disappointed by their lack of support or consideration for my situation. Despite knowing my circumstances, they offered no assistance with transportation, lodging, or any additional costs that would have made this process more manageable for me. It became painfully clear that their priority wasn’t helping me—it was maximizing their profit. What began as a positive and hopeful experience turned into a disheartening reminder that, in the end, this dealership is no different from the rest. They didn’t care about me as a person—only about squeezing out every possible dollar. I’m glad I walked away from this deal. For anyone considering this dealership, I’d advise you to look elsewhere. Don’t let initial kindness or promises fool you—transparency and integrity are lacking here. More

The employees at the dealership were all very helpful in assisting me with the purchase of my new vehicle. assisting me with the purchase of my new vehicle. More

Devin provided our finance and protection plan options during our earlier purchase, but I had refused the protection plan. About a month later, I had second thoughts and went back to Devin. I experienced during our earlier purchase, but I had refused the protection plan. About a month later, I had second thoughts and went back to Devin. I experienced the same friendliness, no pressure interaction. He even handled my objections well and I decided to go ahead and take the Platinum Protection Plan. I highly recommend him, our salesman, Ron Humphrey, and the service department at Hall CDJR Virginia Beach! More

Dee was very friendly and knowledgeable about the vehichle I was interested in. He did his best to get us the best deal he could and even though it didn't work out I would happily return in the futur vehichle I was interested in. He did his best to get us the best deal he could and even though it didn't work out I would happily return in the future if I were looking at vehicles again. More

Great dealership! ! Hopefully I will be able to use them again in 2025. The professionalism and courtesy of the personnel was outstanding. There was absolutely no sales ! Hopefully I will be able to use them again in 2025. The professionalism and courtesy of the personnel was outstanding. There was absolutely no sales pressure and they did not keep coming back with a price higher than what I originally stated I would be willing to pay. I recommend this dealership and this sales team to anyone looking to buy a car. More

Professional, patient, knowledgeable staff made the process stress free and enjoyable. Thank you for your service! process stress free and enjoyable. Thank you for your service! More

Friendly, professional, no pressure, easy to work with and knowledgeable. Would recommend Hall and Ian to anyone. and knowledgeable. Would recommend Hall and Ian to anyone. More

Stan is "The Man"! We have purchased 5 or 6 vehicles from him an dhe is always ready to get us the best deal. Extremely professional and great at what he does. If you We have purchased 5 or 6 vehicles from him an dhe is always ready to get us the best deal. Extremely professional and great at what he does. If you walk into the sales floor at hall, Ask for Stan! More

Wendy, and the rest of the service team are super. Always get my Jeep taken care of quickly and professionally. Another reason I always return to Hall for purchases and service. Always get my Jeep taken care of quickly and professionally. Another reason I always return to Hall for purchases and service. More

Poor customer service service & sale I recommended going to different place don’t become a victim of there service to different place don’t become a victim of there service More