Southern Chrysler Dodge Jeep RAM Chesapeake
Chesapeake, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Communication was lacking. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. I called twice, no answer. Emailed and got an AI (I hope) response from Sales. I replied asking about my truck to receive a phone call from a guy that didn't know why he was calling me. Extremely frustrating. Service didn't call me to tell me my truck was ready, they then dodged me completely and called an alternate and left a message with my husband that it was ready the following day. All the irritation stemmed from employees lack of communication and a xxxxxxxx AI email. All of that can be fixed. I won't recommend until I have a better experience. Money comes from people, you need clients. More
Mike got in quickly for a diag and offered a range of options, sent me a Sunbit preqaul and had me out during my lunch hour so i could deliver the Commander to the wife and still get back to work on tim options, sent me a Sunbit preqaul and had me out during my lunch hour so i could deliver the Commander to the wife and still get back to work on time. My WJ will be back next More
They were very courteous and informed you what had to be done in a timely manner. done in a timely manner. More
Communication from Nicole was timely and descriptive about the services needed. Thank you Nicole for the help. about the services needed. Thank you Nicole for the help. More
I had such a Great Customer service experience with Tye and Nicole on Wednesday afternoon. Thanks for your support 🙏 and Nicole on Wednesday afternoon. Thanks for your support 🙏 More
Great job on my vehicle, I arrived on time and my vehicle was ready in a timely manner was ready in a timely manner More
Great customer service! Service Advisor was well trained and presented themselves in a way that made me feel like a valued customer. Service Advisor was well trained and presented themselves in a way that made me feel like a valued customer. More
Service dept was courteous and professional. Nicole, Service Advisor, was very customer oriented and helpful. Nicole, Service Advisor, was very customer oriented and helpful. More
My oil change was done quickly and I was on my way to enjoy my day! enjoy my day! More