Hall Buick GMC

Excellent Experience I have always driven Ford trucks. My wife has always driven Tahoes and Suburbans. I typically trade every year and my wife every two years. Needless t I have always driven Ford trucks. My wife has always driven Tahoes and Suburbans. I typically trade every year and my wife every two years. Needless to say, we've made a lot of vehicle transactions over the years and in doing so I have developed a great relationship with the Ford and Chevrolet dealerships in Longview (we live in Longview). It was time to get my wife out of her 2015 Tahoe and in to something new. Needing another full size SUV (we have 3 kids), I was particularly interested in the Yukon Denali for the 6.2L and 8 speed tranny powertrain. You can't get the 6.2L / 8 speed in a Tahoe. I was dreading having to deal with a new (to us) dealership. So much so that I was almost willing to settle for another Tahoe as I knew I would be faced with dealing with the typical dealership BS. We found a Denali we liked online and it happened to be at Hall. I made the call and asked to speak with someone in sales, it must have been my lucky day as I got connected with Sean McSpedden. Sean and I talked on the phone for a few minutes and he answered all of my questions. What a pleasant suprise. Half of the time when I deal with dealerships, I know more about the vehicle than the sales person. Not the case with Sean. He knows his product inside and out. He made an excellent first impression and I scheduled an appointment to come in and test drive the Denali. Even though our conversation and discussion was great and I felt comfortable talking on the phone with him, I still anticipated the typical dealership games the next day. I did a Google search for his name online that night, I wanted to know who my adversary was going to be the next day. I still dreaded coming in and spending an afternoon at the dealership playing games. Sean had positive reviews online which put me at ease a bit. The next day I met Sean at the dealership. We went on a test drive. This wasn't your typical around the block test drive as with most dealerships. He allowed me ample time and driving situations, highway / town etc., to put the vehicle through it's paces. He even offered to let me have it for the afternoon on my own. I was sold on the Denali, now comes the dreaded part... The Deal. There was no pressure, no BS. Integrity and honesty, that's what I got from everyone I dealt with there. Rey, Eric and Sean. All three of these guys were straight up no BS guys. From negotiating the trade, to doing a wheel swap and putting financing in place. It was all a pleasant experience. I felt like Sean was working for me throughout the process not the dealer. We got the deal done and I was satisfied. Came in the next day to pick up the Denali... Talk about red carpet service. It was pulled up front, detailed and ready to go. No waiting around, everything in place just like I asked. Sean spent plenty of time getting all the features setup and going over everything with me. He even offered to pickup the vehicle Monday to get the windows tinted. That's right, Sean offered to pickup the vehicle, take it to get the windows tinted and deliver it back. That's service, where to you find that these days??? I get GM supplier pricing through my employer, so I wasn't expecting exceptional service, but I got it. Long story short, I'm sure Hall is a great place to do business no matter who you're dealing with. Everyone I dealt with was exceptional. But, I can guarantee you that with Sean as your sales person you will no doubt have a trouble free, no BS, no games car buying experience. What an excellent guy. I had such an excellent experience I will probably try a Denali HD for my next truck over a Ford... And trust me, that's saying a lot. More

Just what I was looking for After spending copious amounts of time researching cars and dealerships online, I came across Hall Buick/GMC. I'm constantly burning the candle at bo After spending copious amounts of time researching cars and dealerships online, I came across Hall Buick/GMC. I'm constantly burning the candle at both ends so I didn't have any extra time to spend going from dealership to dealership. I had the good fortune to speak to Sean McSpedden at Hall. Sean was patient with me through all my endless questions and phone calls. After I finally decided what vehicle best fit my needs, and my budget, Sean made the process of actually buying the car painless. Paperwork was no hassle and the walkthrough when I picked it up was amazing. Sean took the time to make sure I understood all the features. I'll definitely be back when the need for another car arises and in the meantime I'll be recommending Sean to everyone I know. More

My "new" used car My name is Nikki Massengale and I'm 29 years old. I actually found the car I bought on the Hall GMC/Buick website. My dad attended to make sure I woul My name is Nikki Massengale and I'm 29 years old. I actually found the car I bought on the Hall GMC/Buick website. My dad attended to make sure I wouldn't be taken advantage of. We met Sean McSpedden, and he was an all around genuine man. I never one felt like he was just trying to make a sell. He treated both of us with respect- and actually made us feel like family. Then we met with Gus Sanchez to go over the paperwork. He explained the process in detail to make sure I understood the services offered and made sure I got the best deal. paperwork is never fun, but he made it as painless as possible. This was by far the best car buying experience, and will continue to recommend Hall GMC/Buick and of course, my new friend, Sean! PS- Thank you sooo much! More

High Level of Respect I have lived ioutside of Tyler Texas for 46 years. I have heard all of the ins and outs of all of the car dealers in Tyler, whether they are above boa I have lived ioutside of Tyler Texas for 46 years. I have heard all of the ins and outs of all of the car dealers in Tyler, whether they are above board or a little suspicious in their dealings. I have seen many come and go. I have always heard good, positive things about Hall Buick GMC. Upon my mother in-law looking for a vehicle after the passing of my father in law, we stepped on to the sales lot of Hall and started looking. salesman Sean McSpeeden was walking the lot removing keys from vehicles and stopped to visit with us casually. As we dicussed what we were looking for and who for he pointed us in the direction of a 2013 Chevy Captiva, My mother in law test drove it and decided to pass on it, (we not knowing she wanted a Ford), she didn't tell us until she bought a vehicle in another town. But we were impressed with the Captiva and my wife and I decided to go back to Hall and talk to Sean about the Captiva for our own use. Knowing all the time Sean is aware of our interest, we purchased the Captiva. Now two years later we kept Sean in mind for my next vehicle. we recently purchased a 2009 Chevrolet Silverado thru Sean and knowing we did not want to make the deal with anybody else. Sean and I were always letting each other know where we stood on making purchases and I did not at any time feel a hard sell coming thru Sean. I will continue to recommend Sean if my friends for co-workers ask, and go back to him if I am in need of a vehicle and see what he has to offer. The owners and management have been very much dedicated tio prividing for our needs and supporting the community in many endevors. Kudos to Hall Buick GMC for its dedication to providing GREAT customer service. Andy Jenkins Flint, Texas More

Didn't plan on buying two vehicles, but Hall was and continues to be an outstanding dealership to work with. My wife and I drove my the dealership just to look and we ended up trading in ou Hall was and continues to be an outstanding dealership to work with. My wife and I drove my the dealership just to look and we ended up trading in our SUV. During the sale, my wife was walking around looking at the showroom and the lot just to kill time (though the whole process was rather quick) and she came back talking about a car. The payments on her (then) current car were very low and this was a brand new Buick she was looking at. Long story short, we left there with two new vehicles, both with lower payments and lower insurance premiums. It was a no-brainer and a decision that has proved itself since that day. Great vehicles, great dealership, great salesman (Aaron) and great customer service; makes for a great overall experience. More

Great buying experience! My name is Terry Waters. My GMC truck is the second vehicle I have bought with Sean McSpedden. I returned to him, because he is caring, knowledgeabl My name is Terry Waters. My GMC truck is the second vehicle I have bought with Sean McSpedden. I returned to him, because he is caring, knowledgeable, and bent over backwards to make sure everything was done to my satisfaction. It is nice to have a car salesman you can trust! Eric Xirua, in finance, was also great to work with. Overall, it was a great buying experience. More

My New Car My name is Charlena Anderson and I'm 59 yrs. old . I recently was faced with decisions I was unprepared for ,my car had 132000miles and I needed a new My name is Charlena Anderson and I'm 59 yrs. old . I recently was faced with decisions I was unprepared for ,my car had 132000miles and I needed a new one . I had never bought one on my own . My brother buys all his cars and trucks from Hall Buick ,GMC and told me to call Sean McSpedden .I talked to Sean on Thursday , we did everything on the phone .I picked my Encore up Saturday afternoon February 27 . On Monday, February 29 I backed out of the garage with the trunk opened .I wanted the car fixed right so I drove the 120 miles back to Tyler and had the car fixed at the service center and Mark Smith .Sean called me almost everyday to give me updates .I will continue to make that drive for any services I may need ,because I trust Sean and know he will have my back ! More