Haldeman Subaru

Great experience We had a great experience with Haldeman. They brought in the car I was looking to purchase and made the process of purchasing my first car less stress We had a great experience with Haldeman. They brought in the car I was looking to purchase and made the process of purchasing my first car less stressful. More

Quick and helpful Everyone was friendly and helpful. Made the buying experience easy. I had interaction with mike manna, al fonseca, Justin Gunn and Justin Smith and al Everyone was friendly and helpful. Made the buying experience easy. I had interaction with mike manna, al fonseca, Justin Gunn and Justin Smith and all treated me with respect and weren’t pushy but just wanted to help. More

Documentation is awful, was the work actually completed? Bought in my 2016 Forester for scheduled 60k service. In addition to regular service I asked for front/rear differential oil replacement as I am unabl Bought in my 2016 Forester for scheduled 60k service. In addition to regular service I asked for front/rear differential oil replacement as I am unable to perform that myself. Upon picking the car up I reviewed technicians report and differential oil was listed as "ok" and not "filled". Upon questioning this the sheet was returned to technician in shop to rectify as the gear oil was supposedly replaced. An entirely new sheet was filled out immediately. This sheet also listed my power steering fluid as "ok". My Forester has no power steering fluid given an electric mechanism. Are the service techs reading what they check? Was my gear differential oil actually changed? I was however able to verify that the oil was changed and a worn belt was replaced by checking under the hood, but everything else makes you wonder as I have no way of checking differential oil on my own. (I dispute their tire measurements as well based on my own readings and have less tread left than what was measured). Part of the reason to get work done at a dealership is for documentation for potential warranty claims, as I am approaching the end of my warranty I likely will no longer be coming here, I have a neighborhood shop that I trust that does work cheaper and documents what they do. More

Subaru maintenance and repair. I go there all the time. I have a Subaru and everybody else spills oil over eh engine during an oil change. Work is good and prices are reasonable. I go there all the time. I have a Subaru and everybody else spills oil over eh engine during an oil change. Work is good and prices are reasonable. More

Ignore your customers and they will go away OK. Normally I don't respond to requests but you need to know this. I called 4 times to get an appt. The first three times , no answer but I left my p OK. Normally I don't respond to requests but you need to know this. I called 4 times to get an appt. The first three times , no answer but I left my phone number. Three days I a row...no call back ! On the 4th try I got someone and had I not, I was going to Coleman where I had never been before. I bought 3 Outbacks here and serviced them all here every 5m miles. I was told that there was no record I had ever been there. What is happening to the top notch service dept. I remember? Answer your voicemails please. Service was fine but customer care was aggravating. Loyal 9 year Customer More

Help when needed I had an odd problem (my car would not turn off fully) and brought the car in immediately. When they were not able to fix it that day I was given a lo I had an odd problem (my car would not turn off fully) and brought the car in immediately. When they were not able to fix it that day I was given a loaner car, no hassle. Car was fixed at earliest possible time, and washed as well. I will always come here for my service! More

long wait and a question about what they actually did I had a noon appointment for an oil change. At 1:00 I was told that my rear brake pads were worn down to the medium level and the attendant said they I had a noon appointment for an oil change. At 1:00 I was told that my rear brake pads were worn down to the medium level and the attendant said they would wear out before my next oil change. I told him I needed to leave by 2:30 to get my son from school. He said “no problem the brake pads will take an hour.” At 2:30 I told them I needed to leave. Same attendant said the mechanic was taking it for a test drive and having the car washed. I finally checked out at 2:48 and when I went to my car, the same finger prints on my trunk and bird doodoo was still on my car. Definitely no car wash and I’m wondering if there was a test drive. I’m now looking into another Subaru dealership to use since I bought the extended warranty with my car I bought there. Not happy. More

Fixing a body shop's screew-up A body shop, which had repaired deer collision damage to my 2018 Outback, returned the car with several problems, most notably a taped-over grille shu A body shop, which had repaired deer collision damage to my 2018 Outback, returned the car with several problems, most notably a taped-over grille shutter which resulted in a "Check Engine" light and numerous failures in the Eyesight functions. Service writer Dean supervised the fix and everything is fine now. More

Quality service every time. On 1/22/19 I brought my Subaru Outback in for service. My information was taken quickly. Problem evaluated and explanation of repair along with estima On 1/22/19 I brought my Subaru Outback in for service. My information was taken quickly. Problem evaluated and explanation of repair along with estimated cost given. My auto was repaired while I waited. Everyone was friendly and professional . Love the coffee and the quiet room too . More

First maintenance Made an appointment and when I arrived was told it would take 1 hour. It took 2 hours. Not sure why because I had an appointment. Made an appointment and when I arrived was told it would take 1 hour. It took 2 hours. Not sure why because I had an appointment. More