Haldeman Subaru

Checking out hassles This is the second time I've had my car serviced at Haldeman, both times I told them I had a coupon, both times they wrote it on the form, both time This is the second time I've had my car serviced at Haldeman, both times I told them I had a coupon, both times they wrote it on the form, both times they didn't deduct before check out. Both times they have you wait in line to check out, only to find out no coupon applied, they send you back to service to wait in line there again to have it adjusted, only to then have to go back and wait again to check out. Frustrating and poor customer service, took 30 minutes to get out, should have taken 5-7. More

Courteous Prompt Service The staff is friendly and courteous. My vehicle was taken in right away, and was promptly serviced. The check out process was also efficient and sm The staff is friendly and courteous. My vehicle was taken in right away, and was promptly serviced. The check out process was also efficient and smooth. So far, in 5 visits to this service center, I have had very positive experiences. I Highly recommend this center. More

Scheduled oil/filter change; Wheel balance; Belt Change It is always nice to come to Haldeman Ford on Rt. 33 Hamilton, NJ. Both Nicole and Paul are so pleasant and easy to speak with. Both are clear in the It is always nice to come to Haldeman Ford on Rt. 33 Hamilton, NJ. Both Nicole and Paul are so pleasant and easy to speak with. Both are clear in their explanation of the work needing to be done, timing and cost I especially like the 'quiet room'....a great place to wait and not miss a moment of work. Thank you. Pleased Customer More

Waste of time My battery died while under Subaru 85-month replacement warranty. So I came to Haldeman to get a replacement. First I was told that there was warranty My battery died while under Subaru 85-month replacement warranty. So I came to Haldeman to get a replacement. First I was told that there was warranty, so I had to explain it to them. Then it took half an hour to figure out what the prorated percentage was. Finally I was told that I have to wait for another hour to get it tested and replaced, and I have to pay for labor. After another 30 minutes nobody had touched my car. So I took my keys from them and went to another dealership. Paid the prorated price, swapped the battery myself and I was on my way in 10 minutes. I would never go to Haldeman Subaru ever again. Such a waste of time! Previously I had a very bad experience with timing belt replacement service at that place. Never again! More

very good I brought the car in for auto butler and they did a very good job. very pleased with the job the service department did - thanks I brought the car in for auto butler and they did a very good job. very pleased with the job the service department did - thanks More

Best Car Buying Experience We’ve Had My husband and I have had to purchase 3 vehicles so far. Each a very long and painful experience. Jesse at Haldeman Subaru made this experience a shor My husband and I have had to purchase 3 vehicles so far. Each a very long and painful experience. Jesse at Haldeman Subaru made this experience a short, smooth, and painless one. Honestly it’s the best car buying experience we’ve had. Everyone at this dealership is extremely friendly and professional. Jesse did an excellent job at providing us with all of the details on the vehicle we were purchasing and made sure we got the best price. I plan on our next car also being a Subaru and will definitely be coming back here. Thank you! More

Great prompt service at a great price I haven’t owned a Subaru since my own high school derelict wagon. This one landed on me as a family gift to my 16-year old beginning driver son, accep I haven’t owned a Subaru since my own high school derelict wagon. This one landed on me as a family gift to my 16-year old beginning driver son, accepted thankfully. Over the past 25 years, I have been mostly dealing with Audi’s and their likes, so I came in expecting “yet another rip off 700-something service with vague explanations, emphatic calls to “best practices” and wide range sales efforts to charge me even more, plus a wasted day”. What I experienced was Anything but that. Service was easy to schedule, friendly, precisely clear about options and exact measurements taken, without attempts to sell me additional fixes and improvements, took an hour and extra work (which I knew about) was rescheduled into another slot. So I was back in my day and back to the desk in the total of 2 hours and under half of what I was expecting to pay. And if it keeps being this way, I guess my own next car will likely be a Subaru... More

Happy repeat customer Buying a vehicle is very stressful and requires hours at the dealership. The folks at Haldeman are good at keeping it all moving along. We do all our Buying a vehicle is very stressful and requires hours at the dealership. The folks at Haldeman are good at keeping it all moving along. We do all our sales and service at Haldeman for 15 years or more. I know I’m a valued customer and value the relationship. Norma Brown More

Great Experience Friendly, courteous and professional. Overall a great sales experience. My sales representative was professional and friendly and took an interest i Friendly, courteous and professional. Overall a great sales experience. My sales representative was professional and friendly and took an interest in getting to me and my preferences. More

Nice and smooth once you're there Initial service on our Forester, just an oil change and simple warranty work. They washed the vehicle! I don't get that from my Jeep dealer.... 4 s Initial service on our Forester, just an oil change and simple warranty work. They washed the vehicle! I don't get that from my Jeep dealer.... 4 stars because rescheduling online is a pain. There's no clear way to REschedule an appointment. The initial schedule of appointments is easy but if you have to reschedule just call the dealership. I have a feeling that would be much more efficient. I got reminders from both the Ford side and the Subaru side which was amusing but they really do try and make sure you don't forget! More