Haldeman Lexus of Princeton

The service department at Lawrence Lexus is completely disfunctional. You describe your problems to the service rep, who writes it down without understanding it and then explains it to the mechanic, who disfunctional. You describe your problems to the service rep, who writes it down without understanding it and then explains it to the mechanic, who rarely understands what the problem is and in any event does not fix it and the service rep never checks whether or not the mechanic actually fixed the problem. Examples... On a routine service they lost the middle rear seatbelt under the seat. I asked them to retrieve it on my next service visit and they said they would but when I got home I discovered they didn't. Same thing next visit, but this time I checked before I took the car home and then they summoned the mechanic out from the garage to fix it in front of me. Same thing with a vent cover that popped out during their service, or the navigation system registration error, it took three tries for them to fix each of those trivial problems. Now I've learned my lesson and always check their work when I pick up the car. Normally I take the loaner car but last time I sat in the lounge while they did their work, where I saw a graph of how many lexus-certified technicians they had versus what their lexus quality ratings where, and both were in a steep decline. Hopefully lexus headquarters will make them get a new person to manage their service department, because it is AWFUL and it is giving lexus a bad name. More

Kevin is a great salesman. He keeps in touch with you and he follows up well. I purchased my last 2 vehicles from him and everything ran smoothly and like the previous post said, he understands what cus and he follows up well. I purchased my last 2 vehicles from him and everything ran smoothly and like the previous post said, he understands what customer service is all about.<br><br>Delivery promises are kept and Kevin makes the entire car buying experience enjoyable (which is unusual when buying a car).<br><br>The service department has always been good to me and it's easy to make an appointment, get a loaner car, have your service done and pick up your car as promised. So far I have been lucky in this area too. More

How can a dealer lose the paperwork for a finance agreement.. Well this one did.. Lose the paperwork lose the title.. I m surprised they didnt lose the car.<br><br>General Manager is supposed to arr agreement.. Well this one did.. Lose the paperwork lose the title.. I m surprised they didnt lose the car.<br><br>General Manager is supposed to arrange an appointment to see him and correct the problems . E-mail can verify that. "I ll contact you in a few days.." Have you heard from him? I didn t.. <br><br>This was one of the many mistakes made at this dealership.. 14 cars later I learn my mistake and what a mistake.. Ray Catena is opening in Manalapan soon.. Take your business there just a short drive away More