Haldeman Lexus of Princeton

I purchased a 2-year old LS from them. That went smoothly. However, when my engine made some horrible coughing, sputtering sounds sounds on several occasions, I recorded them and went to the servic smoothly. However, when my engine made some horrible coughing, sputtering sounds sounds on several occasions, I recorded them and went to the service department. The car was still under the extended warranty. Two techicians listened to the recording and said "Wow," that shouldn't be! Then the Service Manager got in the act, talked to some people up front, and the story changed. Now it was "normal" if I didn't drive the car every day. Then because I hadn't used the Lexus oil filters, I had caused it. The General Manager told me this, but it wasn't true and not in any Lexus service material. When I could prove this, he just dismissed me. The regional tech person got involved, and they said Lexus would fix it if anything went wrong, but refused to put anything in writing. The entire group made it clear that they wanted nothing to do with this potentially huge problem with my engine, and ran for the hills. It was never resolved. They ust wanted to get rid of me. (Later I discovered the source of the problem myself and corrected it) Lawrence was nice to me when they had their hand on my wallet, but when something might cost them big bucks, their performance was as bad as it gets. Beware. More

Had my SUV in recently for some light service... I have used them in the past and it is always the same.... 100% satisfactory. I have been doing business with Lawrence since 1997. Since then, I have purcha used them in the past and it is always the same.... 100% satisfactory. I have been doing business with Lawrence since 1997. Since then, I have purchased or leased 6 vehicles from them. I highly recomend this dealer for both their sales and service. More

During last 10 years, we have purchased 4 cars from this dealership. On Saturday, we came to purchase our 5th Lexus. Thanks to the Internet, you become aware of the retail prices around the area. Salesperso dealership. On Saturday, we came to purchase our 5th Lexus. Thanks to the Internet, you become aware of the retail prices around the area. Salesperson was nice and polite, but the manager... Rude, obnoxious and pushy. We felt, like we were at the used car dealership talking to a street hassler. LAWRENCE NEVER AGAIN! BTW, we did buy the car from their competitor and we love it! More

They do put on a good show here but it's not at all what you would expect from a Lexus dealer. The loaner cars they giver you are filthy and they have yet to repair my car the way it should be. The owner an you would expect from a Lexus dealer. The loaner cars they giver you are filthy and they have yet to repair my car the way it should be. The owner and sales manager could care less. I met them in person and they act like they will look into the problems but they do nothing at all. They removed the temporary plate from the rear window and destroyed the defroster which required a new glass. The car was returned and driving away the entire back panel fell into the car. There is never anything wrong with the car (according to them) but when it has gone to another Lexus dealership (the next day) they find all kinds of issues with it. Do yourself a favor and pass this place by. Even with Lexus getting involved with the car the manufacturer did nothing (and I have owned Lexus for 10 years). They have a long way to "pursue perfection" and by holding their dealers accountable to their customers might be a good direction to start. More

I bought a preowned 2002 IS 300 from this place and it was great. I took into server and what the heck?!? The lady that sits across from the service desk secretary is the most nasties son of a b%itch I ev was great. I took into server and what the heck?!? The lady that sits across from the service desk secretary is the most nasties son of a b%itch I ever dealt with. My passenger side roof handle was popping out and there was a recall on it so I went there and dealt with Sue who didn't bother to look at my car and just ordered the part. Mind you my car was parked right behind HER! she could of just got off her fat a55 and looked to see if the right part was ordered. So anyway a week later I come back and lo and behold they ordered the wrong part so again I'm sitting with this jerk lady and she starts yelling at me that I told her the wrong part. I told her to get up and go look at the dam car and you'll see what part I need and not to ask me because I'm not a lexus expert like her. Stupid b1tch, Don't ever go here to buy or service your car. Go to Difeo lexus they are the nicest and friendliest staff I've ever met and they are so professional and go the extra mile to help you. I wish I could of bought my car their instead of at lawrence so they could of gotten the business. Hello toyota if you are reading shut lawrence down they are disgracing the Lexus brand name. More

The service department at Lawrence Lexus is completely disfunctional. You describe your problems to the service rep, who writes it down without understanding it and then explains it to the mechanic, who disfunctional. You describe your problems to the service rep, who writes it down without understanding it and then explains it to the mechanic, who rarely understands what the problem is and in any event does not fix it and the service rep never checks whether or not the mechanic actually fixed the problem. Examples... On a routine service they lost the middle rear seatbelt under the seat. I asked them to retrieve it on my next service visit and they said they would but when I got home I discovered they didn't. Same thing next visit, but this time I checked before I took the car home and then they summoned the mechanic out from the garage to fix it in front of me. Same thing with a vent cover that popped out during their service, or the navigation system registration error, it took three tries for them to fix each of those trivial problems. Now I've learned my lesson and always check their work when I pick up the car. Normally I take the loaner car but last time I sat in the lounge while they did their work, where I saw a graph of how many lexus-certified technicians they had versus what their lexus quality ratings where, and both were in a steep decline. Hopefully lexus headquarters will make them get a new person to manage their service department, because it is AWFUL and it is giving lexus a bad name. More

Kevin is a great salesman. He keeps in touch with you and he follows up well. I purchased my last 2 vehicles from him and everything ran smoothly and like the previous post said, he understands what cus and he follows up well. I purchased my last 2 vehicles from him and everything ran smoothly and like the previous post said, he understands what customer service is all about.<br><br>Delivery promises are kept and Kevin makes the entire car buying experience enjoyable (which is unusual when buying a car).<br><br>The service department has always been good to me and it's easy to make an appointment, get a loaner car, have your service done and pick up your car as promised. So far I have been lucky in this area too. More

How can a dealer lose the paperwork for a finance agreement.. Well this one did.. Lose the paperwork lose the title.. I m surprised they didnt lose the car.<br><br>General Manager is supposed to arr agreement.. Well this one did.. Lose the paperwork lose the title.. I m surprised they didnt lose the car.<br><br>General Manager is supposed to arrange an appointment to see him and correct the problems . E-mail can verify that. "I ll contact you in a few days.." Have you heard from him? I didn t.. <br><br>This was one of the many mistakes made at this dealership.. 14 cars later I learn my mistake and what a mistake.. Ray Catena is opening in Manalapan soon.. Take your business there just a short drive away More